Cannot connect to hyperion financial reporting in EPM 11.1.2.1

Question

Dear all,
I cannot connect to FR in EPM 11.1.2.1 on test server , and this problem avoid us from migrating to production .
I successfully conigured FR and install it on our system . But we still facing the same problem . We already followed some steps published in OTN .
*1- Reconfigured FR and redeploy and reconfigure web server. but nothing changed*
*2- Create new user and provision him to all roles then refresh the security filters but nothing changed*
The test server is 2008 Win OS , 64 bit.
EPM version is 11.1.2.1 .
we received the following 2 errors .
*1- in FR : "You are not authorized to use this functionality. Contact your administrator."*
*2-In workspace : "Required application module reporting.HRImport is not configured"*
Kindly, support.

Answer 1

For the below issues, we had the same issues earlier....
we received the following 2 errors .
1- in FR : "You are not authorized to use this functionality. Contact your administrator."
2-In workspace : "Required application module reporting.HRImport is not configured"
First error will come in different situations....
->If FR studio/BI installed in different server, you are trying to connect from other machine, it will give the error.
For this you need to contact firewall/windows team to open the required ports to be open (ex: 19000/8297,etc), we have asked firewall team to open all hyperion ports from main server to source & vice versa, then it worked.
Note: If BI/FR installed unix, you are trying to access from windows, you need to get all ports to be opened vise versa. please make you are in the same network. try to ping telnet ports from source to destination for each port and vice versa.
->Also the same (1st error) will come if BI services down & not able to ping the FR installed server/work space services. and make sure your admin id should have all admin privilizes.
Second error:
-> Whenever workspace/FR studio services are not up, then will get the error, try to restart directly from /bin folder or try to check the status once you restart (sometimes due to closewait/hung connections), will face issue.
Actuall the same error will come even in 9.3.1 version.
Note: I am just sharing my environment issues and fixes, faced same issues & error and get it resolved with help of windows team. apologize if i am wrong in your envrionment & issue.