Cannot connect to Itunes -- not a 'Prossesing" Problem!
I got a new laptop earlier this week. I downloaded Itunes yesterday. Everything works fine. When I click 'store' it pops up, same as always. but I cant go anywhere. No where. I can click nothing. The little loading bar shows up, and just loads for hours. Any help?
Most new laptops come with Norton preinstalled, and Norton is the #1 culprit for iTS connection problems. It has its own firewall, and itunes probably is not in the list of allowed programs.
Can you post your itunes network diagnostics?
Message was edited by: Katrina S.
Similar Messages
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Hello,
Was trying to purchase from Supercell as I am playing clash of clans. It used to work perfect before but I updated ISO, didn't work anymore and all the time tells failed to purchase. And it says cannot connect to iTunes Store.
The problem is the iTunes cut from my credit everything I apply to buy from that game and failed to buy what I want to get.
I am using I pad 2.
Waiting your feed back regarding this issue.
I sent an email to support and am still wait for them reply.
ThanksHow long ago did you contact iTunes Support ? If it's been longer than 48 hours, and you've checked the spam folder on your email account as well as the inbox, then contact them again : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.
The $1 'charges' are likely to be temporary store holding charges, they should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702 -
I had this problem: "cannot connect to itunes" while trying to download an app so i went to the settings and i kinda messed it up that now i have not apps or itunes icon on my ipad! can anyone help me?
First, try a reset: hold down the home button along with the power button until you see the Apple, then let go.
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if i open passbook on iphone 5, it always say cannot connect to itunes, any fix from apple tech support? and whats the reason for this problem? why do we have to figure it out and not even apple can give answer??
actually i found out how to fix it
1 sign out of apple account
2 close down passbook app
3 change year to 2013
4 reopen passbook and sign in at the button with your apple ID
5 change the time to auto update and it should work from now on.
this worked for me let me know if it work for you:) -
I have iphone 4s with iO6. My problem is I can no longer update my apps since "cannot connect to itunes store" always shows on my screen when i try to. Tried fixing by changing the dates, turning off location as suggested in some forums but both didn't work! Please help!! Thanks.
You can not merge accounts.
Apps are tied to the Apple ID used to download them, you can not transfer them. -
Please, help me with the ''Cannot connect to iTunes store'' problem
The same common problem can't be fixed .. I tried every possible solution, none of them worked.I tried changing date and time, reset network settings.None of them worked with me
Please help me to solve this problemSaw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
when i click on itunes on my ipad2 i get the error ..'cannot connect to itunes'...I'm able to access podcasts and itunes U but not itunes store..my apps store and safari are also working perfectly but don't know whats the issue with i tunes store...i use an airtel broadband connection through a wifi router..pls help
I was having this problem. The settings on my wireless router was set to hide my IP address so it wouldn't connect. When I changed that, I connected no problem. While this is annoying since I don't want my IP address to be out there, I just switch my router when I need to connect to the App/iTunes Store. Hope this helps. It worked for me.
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My ipod 4 apps will not open i try to update and i get cannot connect to itunes store
My ipod 4 apps wil not open. They blink on then off real fast. I try to update but get the message "cannot connect to itunes store"> New apps work. I recently upgraded to windows 7, but our other ipod works fine. I recently deleted some songs and apps and since then have had this problem. i've tried all the suggestions I can find on appe support, nothing works
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
when i try to report a problem purchase to itunes i keep getting a message saying 'cannot connect to itunes store' or 'cannot connect to server' dispite being able to visit the store to make purchases. is this just a scam by itunes not to engage with problems?
"is this just a scam by itunes not to engage with problems?"
Of course not.
http://www.apple.com/support/contact/ -
I have proble of "cannot connect to itunes store. After I have updated the new software ios6, the problem arised in one of my mobile. In the second mobile, I didnot updated the software.Today in the morning, the problem ariesed in that mobile as well. I cannot open the itunes, don't have access to apple store . I tried to solve the problem like going to setting, general, Date and time, automatically off, keeping one year ahead date. I tried all the possible options I could get from the googel. How do I get rid of this problem?
No - I have not tried other routers on my network.
What I meant was I could use my itouch on other users wireless networks without any issues.
I'll update the routers DNS to try using Google's 8.8.8.8 instead of my ISP.
Is the issue DNS performance using local ISP -or are there other possibel isues when using local isp DNS? -
hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!please help!
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I am trying to report a problem on an app I bought but when I click report a problem on my iTunes reciept it says cannot connect to iTunes, it is not my Internet connection everything else works fine on it. I have the 3rd generation iPad.
Hi Aretasha,
Try resetting your iPad - hold down the Home and Power buttons at the same time and continue to hold them until the Silver Apple appears. Once it is back up, try again. Also, make sure you are connected to Wifi or 3G....
Cheers,
GB -
Your purchase could not be completed. Connection Lost. Cannot connect to Itunes Store.
About three months ago, I when I started playing Hay Day games, I could not purchase addional coins (in-game purchase) through Itunes store. When I purchased, I got this message "Your purchase could not be completed. Connection Lost. Cannot connect to Itunes Store", even I could buy other apps without having any problems. I gave up. About couple weeks later, even I did not do anything, the game started let me purchase coins games. That lasts for two months. Yesterday I have the problem again. Please advise. Thanks.
Well, since the error specifically directed you to contact iTunes Support, that would be the fastest way to get it resolved:
iTunes Support WorldWide
or by email:
iTunes Support by eMail ww
Cheers,
GB -
i try to charge my ipod 4th generation but can not see the battary been charge and also cannot connect to itunes on my computer
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
I keep getting a "cannot connect to iTunes Store" message. I have upgraded to the iOS 6.1.2 and always have wifi or 3G enabled and working. The articles they have posted are not helping me at all. If anyone knows how to fix this please help me! Thanks
Responding to buffing1
I connected my IPHONE 4 via USB and went into ITUNES through my IMAC and some how it fixed the problem. I'm now able to get to the ITUNES Store. I hope you find a fix your problem. Miss Kayo
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