Cannot connect to itunes on phone, but able to sign in on laptop Help

I recently brought a new laptop and installed Itunes, signed in and authorised device, i then commenced with syncing my phone. All worked fine, I was able to connect to store and even purchased an app which subsequently downloaded straight to the phone. However I cannot connect to the store through the phone to update any apps. it just returns a message 'Cannot connect to iTunes Store' I get the same error on my Ipad which I havemt updated the software on as yet and cannot understand how i can purchase through my laptop however not update with the same login details ?
I am getting extremely frustrated with this now, I did a factory restore to make sure that I covered all bases
Can someone help ?
Phil

Sign out, power your iPad off and back on again and then try signing in again.

Similar Messages

Cannot connect to iTunes store even though I'm signed in

Every other time I go to app store it says cannot connect to iTunes. I have never had this problem.

First try this - log out of your account - Settings>Store >Apple ID - sign out. Restart the iPad, Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. Sign in again - Settings>Store>Sign in.
It may not work - but it is worth a try.
If that doesn't work - You can look here for help
Can't connect to the iTunes Store

Ipod touch (2nd gen) is disabled, computer crashed , cannot connect to itunes without password but ipod says disabled. Help?

I have tried a hard start, holding home button and on/off button at same time. Nothing! just says" ipod is disabled connect to itunes".

See if this program will get the iPod in recovery mode.
RecBoot: Easy Way to Put iPhone into Recovery Mode
If not successful than time for an appointment at the Genius Bar of an Apple store.

HT1414 Attempting to restore my iphone 4 to factory settings. My computer is refusing to allow me to do it. Stating that cannot verify the reset and cannot connect with Itunes at this time, try back later. Can anyone help me bypass this message.

Help,
Itunes will not let me restore iphone 4 to factory settings. I have an iphone 5 now and just looking to reset. Saying that it cannot verify the reset with apple. Any help on how to reset the phone and bypass this message. THanks

Reset iPhone, Reboot Computer.
This happens if
iPhone was hacked and iOS modified. And/or
Computer was used for hacking this or any other iDevice.
Check Hosts file, if it has any entry gs.apple.com. Put # in front of the entry. Reboot and try Restore.
Restore on another computer which has clean Hosts file.

TS1398 Hello, my iPod touch is not working right. It says its connected but if I select App Store, safari and other apps that require wifi pops out a note saying either"error loading" or "cannot connect to iTunes Store" and would exit the app automaticall

Hello, my iPod touch is not working right. It says its connected but if I select App Store, safari and other apps that require wifi pops out a note saying either"error loading" or "cannot connect to iTunes Store" and would exit the app automatically. Please help.
Thank You.

See:
Can't connect to the iTunes Store

Cannot connect to itunes store before and after update ios 8.2, What can i do ?

I updated to iOS 8.2 about 2 hours age and I get an error saying "cannot connect to iTunes Store" every time I try to update existing apps or download new apps. I restarted my phone, disconnected from wifi, reconnected to wifi...nothing is working. Under iTunes & App Store settings, I signed out and now get the "cannot connect to iTunes Store" message when trying to sign back in. I know my Apple ID and password are correct.

Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
Do not change your settings.

Cannot connect to itunes on ipad

I am trying to update all apps but i was getting a message of "cannot connect to itunes store". This was After and before updating to iOS 7.1.1. Please help me. Thank you.

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can’t connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

IBooks cannot connect to iTunes Store

None of the responses to this question have ever been helpful... I have tried all kinds of things to fix tis problem. Because iBooks cannot communicate with iTunes for some reason (even though I can open the iTunes Store app just fine.) all of the books I try to download get stuck at like 75% and then when I close the app and reopen they are back at 0% and every time I try to redo the download that annoying message comes up (cannot connect to iTunes Store) at which time I can immediately go to iTunes store just fine with the app.
I have tried killing and reopening all of my processes (double tapping home button), resetting all network settings, restarting iPad, resetting Wi Fi, checking the time zone, and pretty much everything on that list made to troubleshoot iTunes trouble. So please don't be lazy and refer me to that list again or blame it on my internet, because it works just fine. Please give me something helpful. Sorry if this comes across as rude, but I am fed up with how many people have had this issue and how Apple hasn't even tried to solve it. I have iPad mini iOS 7.1.2

You may not have tried all of the fixes below.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can’t connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
How much Available storage space do you have? The space may not be sufficient for the size of the download. To check, go to Settings>General>About>Available Are you trying to download one book or multiple books at one time?
 Cheers, Tom

How get around "Cannot connect with iTunes Store" when updating apps?

I have several Apps with updates indicated. When I select App Store, it goes to the updates but when I try to update, I get "Cannot connect with iTunes Store." But otherwise I can get to the iTunes Store itself. Where does "Report problem" appear? Not on my Touch (which is updated).

Try it from the computer that you sync with, then sync the updated apps over to the iPod.

Why can't i log in my iTunes account? My wifi works and when I log in my iTunes it says "cannot connect to iTunes Store"

Why can't i log in my iTunes account? My wifi works and when I log in my iTunes it says "cannot connect to iTunes Store"

You may not be connected to the internet. Does Safari connect?
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can’t connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

I can't get to update my apps it keeps on saying cannot connect to iTunes ... I changed the date and it didn't work still

I can't get to update my apps it keeps on saying cannot connect to iTunes ... I changed the date and it didn't work still

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can’t connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

When i click on itunes on my ipad2 i get the error ..'cannot connect to itunes store'...i'm able to access podcasts and itunesU but not itunes store. This is very strange as i can access app's store

when i click on itunes on my ipad2 i get the error ..'cannot connect to itunes'...I'm able to access podcasts and itunes U but not itunes store..my apps store and safari are also working perfectly but don't know whats the issue with i tunes store...i use an airtel broadband connection through a wifi router..pls help

I was having this problem. The settings on my wireless router was set to hide my IP address so it wouldn't connect. When I changed that, I connected no problem. While this is annoying since I don't want my IP address to be out there, I just switch my router when I need to connect to the App/iTunes Store. Hope this helps. It worked for me.

Hi i cant download any games.. i have internet connection. before i was able to do it but this past few days i cant it says cannot connect to itunes store i didnt update my ipad to ios 7 because it will make my ipad very slow like whT happen to my iphone,

hi i have ipad mini i cant download any games.. i have internet connection. before i was able to do it but this past few days i cant it says cannot connect to itunes store i didnt update my ipad to ios 7 because it will make my ipad very slow like whT happen to my iphone, is that the reason y i cant
download games anymore?

Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Reset all settings
Settings > General > Reset > Reset all Settings.
This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.

Hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!

hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!please help!

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

HT204266 25 apps on my wife's phone need updating and now it "Cannot connect to iTunes Store" only when i try to update them for her. I can access the iTunes store for all other options but not to update. How can I get her updated?

25 apps on my wife's phone need updating and now it "Cannot connect to iTunes Store" only when i try to update them for her. I can access the iTunes store for all other options but not to update. How can I get her updated?

Try quitting the App Store:
Tap the home button to get to the home screen. Then double tap the home button, and hold your finger over the App Store icon. Tap the red when it appears. Tap the home button again to return to the home screen.
Try resetting:
Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost.

Cannot connect to itunes on phone, but able to sign in on laptop Help

Similar Messages

Maybe you are looking for