Cannot connect to iTunes or get a drive letter in windows
Please Help!!
The Problem
I have a 30gb iPod w/video. It was woarking but now iTunes for windows will not see it and it doesn't show up in My Computer as a drive either. It does show up on the task bar as a USB Mass Storage Device and the iPod goes to "Do not Disconnect" mode but windows doesn't assign a drive letter. iPod updater will also not find the iPod.
Things I have tried
I connected the iPod to another PC and it worked so it is definatley a software problem. I updated the iPod with the latest iPod updater anyway.
I tried another iPod on the problem PC (60gb iPod w/video), same prob.
I tried a different cable on the problem PC.
I uninstalled iTunes and iPod software on problem PC and intalled the latest versions.
I reinstalled Service pack 2 for windows.
With the iPod connected I removed the USB Mass Storage Device driver from the device manager so that windows would redetect and reinstall the appropriate drivers.
Windows redetected the following
iPod
USB Mass Storage Device
ipod usb device
disk drive
None of the above has changed tthe original problem in any way.
Please if somebody has a fix please post.
Thank you so much
Nicolas
The way to correct the disabled phone is to use this support document http://support.apple.com/kb/ht1212. However, you are going to need a SIM in the phone to activate it again. Even if you do not intend to use it as a phone, it will still need a SIM for the activation process. It can be an SIM that is no longer connected to an account.
I'm sorry, I missed part of the message. Yes, restore is the only option.
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Thank you for visiting Apple Support Communities.
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