Cannot Connect to iTunes Store after 6.1.3 (10B329) update today

After updating both my iPad mini and iPhone 4s with the latest security update today neither my iPad or iPhone will purchase or update any iTunes app.
My wife has not updated her iPad and everything still works fine with iTunes
I've tried all the advice on the discussion pages , date changing, logging in and out, resets etc. same result "cannot connect to iTunes" arghhhhhhhhhh
Please help .......

I saw a failed download in iTunes (iPad) and retried to download this song.
This went ok. Then back to the AppStore and whala it all works again.
Maybe it was an error with Apple, I don't know.

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TS3297 After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?

After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?

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Cannot connect to itunes store after update

I cannot connect to itunes store after downloading latest update. I have tried everything list in "support" including flushing, etc

My problem appeared after upgrading to itunes 8.
"itunes could not connect to itunes store"
"Make sure network connection is active and try again"
Norton was the problem ....
-open Norton
-Select "Internet Security", then "Status & Settings"
-Select "Personal Firewall", then "Programs"
-Scroll down to itunes
My situation had itunes Internet access set to
"block all" I changed this setting to "permit all"
Hope this info helps you out ... Happy Holidays

HT204266 cannot connect to itunes store when trying to get app updates

Why do I get this message...."cannot connect to itunes store" when trying to get app updates. I have no trouble connecting to store in other area.

Try this http://support.apple.com/kb/TS1702

HT204266 25 apps on my wife's phone need updating and now it "Cannot connect to iTunes Store" only when i try to update them for her. I can access the iTunes store for all other options but not to update. How can I get her updated?

25 apps on my wife's phone need updating and now it "Cannot connect to iTunes Store" only when i try to update them for her. I can access the iTunes store for all other options but not to update. How can I get her updated?

Try quitting the App Store:
Tap the home button to get to the home screen. Then double tap the home button, and hold your finger over the App Store icon. Tap the red when it appears. Tap the home button again to return to the home screen.
Try resetting:
Hold the home and power buttons at the same time until the Apple boot logo appears. No data will be lost.

Cannot connect to iTunes store, after being hacked

A couple months ago, someone tried to hack my itunes account. I was able to change the password and lock them out, before they changed the email address. I changed all of my info back to what it should be, but ever since, I haven't been able to update any apps from my iphone. I can't download new apps either. I just get a message that says "Cannot connect to iTunes store." I can, however, download apps, in itunes, on my PC (after having to reauthorize the PC). Any ideas as to why I still can't download, or update, apps from my iphone? I did check the "Can't connect to the iTunes Store" page and didn't find anything to help. The iOS is up to date, and I do have wifi access.

Try here > Can't connect to the iTunes Store
On the iPhone, tap Settings > General > Reset > Reset Network Settings
Restart your iPhone. Try connecting to the iTunes Store.

TS1702 Why does my iPad say "Cannot connect to ITunes Store" after 3 months of use.

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Follow the steps in the article below:
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HT1222 I get a "cannot connect to iTunes store"when I try to retrieve updates on my iPad 2.

I get a "Cannot connect to iTunes Store"whenI try to update my Apps from the Apps icon. I am more than totally clueless. Help please.

Try rebooting your router first. Unplug it for 30 seconds and then plug it in again. Reboot your iPad as well.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
If you still can't connect to the iTunes store, look here for help.
Can't connect to the iTunes Store.
http://support.apple.com/kb/TS1368
And look here for more advanced troubleshooting help.
iTunes: Advanced iTunes Store troubleshooting.
http://support.apple.com/kb/TS3297

Cannot Connect it iTunes store after upgrade

I STUPIDLY allowed the iTunes upgrade to install today. Now I cannot connect to the iTunes store. I have completely shut off the Norton Firewall. Get this... I run the iTunes diagnostic tool (Help.. run diagnostics) and it tells me everything's connecting fine:
I ran the diagnostics. It says all the connections are good but I still cannot connect to the iTunes store after I upgraded. I have completely shut off my firewall.
iTunes 7.6.2.9
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.

After several hours of searching in the forums and trouble-shooting I ended up on Norton chat support. They suggested I uninstall and reinstall Norton 360, and even gave me a free upgrade from v1.0 to v2.0 Inbetween removal of the v1.0 and reinstallation, I tried iTunes and was able to connect to the store. After installing v2.0 I can still connect so I'm running again for awhile.... .until the next update. Other people running Norton have had similar problems and Norton updates fixed it.
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Cannot connect to iTunes Store after iOS installed on iPad wifi 3rd generation

My iPad 3rd generation was just updated to iOS yesterday without any problems. I can use the Internet and the wifi network just fine.
But, I am unable to access the iTunes store no matter what I have done. I reset the router / modem. I am really ****** that this has happened. At home there are no problems. There is nothing that I have done that caused this as far as I can tell. I took my Apple ID off and then put it back on the iTunes & App Store a number of times. Nothing works. It keeps asking me to Sign In and then it says I can't

Hey tpolevoy,
Thanks for the question. After reviewing your post, it sounds like you can't connect to iTunes store on the iOS device. A frustrating situation for sure. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Can't connect to the iTunes Store
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Cannot connect to iTunes store after software restore

Hello, all,
Last week I took my iMac in to the Apple Store to have its internal hard drive replaced. After retrieving the computer, I did a restore off of my Time Machine backup. The restore went smoothly...except that I now cannot do iCloud-related things, particularly iTunes.
--When I launch iTunes, I get a series of error dialogues, advising that the computer does not recognize various certificates (an example would be "buy.itunes.apple.com"); each of these errors advise me that my personal information could be at risk.
--The iTunes Store storefront is blank, though in the title bar I do see my account name.
--When I navigate to iCloud in my browser, Safari informs me that it cannot recognize the iCloud certificate.
--Attempting to sync my iPhone via cable connection, iTunes advises me that the computer is not authorized to share applications downloaded by [my iPhone]. Clicking to authorize yields "We could not complete your iTunes Store request" unknown error dialogues. Other parts of the sync do not complete successfully.
--I cannot connect to the Apple App Store.
Other standard internet functions are working correctly.
I attempted to log out and log back in to iCloud, but logging out failed. "Could not log out of your account at this time." Prior to getting that error, the OS asked me if I wanted local copies of my iCloud [contacts, calendars, notes] kept on my computer. I indicated that, no, I didn't want local copies...despite not logging off successfully all my iCloud information is still gone from the computer.
All content is, however, intact on my iPhone. iPhoto appears to be working fine, on brief inspection, and I have successfully downloaded images off of my iPhone (via cable).
Looking for guidance; is there a plist file I should delete, for example?
System information:
--Early 2008 iMac
--OS X 10.8.3
--iTunes 11.0.4
--iTunes library hosted on an external HDD
Thanks for any help you can provide!

OK, I've worked it out with the Apple support team, and it was a real doozie. Don't know if anyone else has ever encountered this, but none of the people I spoke with had ever seen it (level 1 support, level 2 support, plus whoever it would be that advises level 2). It was not the authentication problem.
Somehow or other, the central certificates that are part of the OS that recognize Apple services became invalid, or at least the system THOUGHT they were invalid. With the guidance of Apple support, I examined the system certificates via Keychain Access, identified those that were marked invalid, and set them to "always trust." That still didn't work. We removed variuos plists and configurations, hoping that reboots would cause these files to be recreated new...that didn't work.
No Apple services worked: not iCloud, not iTunes, not App Store, not even the remote access program that Apple support had me download to enable screen sharing. All of them gave some version of "cannot verify the identity of the server [something].apple.com.
In the end I had to wipe everything clean and reinstall again from a Time Machine backup. At the suggestion of Apple support, I did not use the most recent backup, but rather one that predated the initial issue that brought about the HDD replacement; it was about a week old. Except for a couple of files that rolled back to earlier versions, everything now works.
Don't know if this had anything to do with anything, but here are some minor things that I noticed:
(1) My Time Machine backups were all for OS X 10.8.4. The Apple Store team that installed my new HDD installed 10.8.3. The mechanism for importing user accounts from external sources (such as my Time Machine backup) indicated a copy, not necessarily a recovery. I would believe it if you told me that there were changes to security settings between 10.8.3 and 10.8.4
(2) There were two different mechanisms I used in the two different restores. As I mentioned above, when I did my initial restore it may have been just an import of user accounts and applications -- this was part of the first-time launch of the freshly-installed 10.8.3 OS, the part we've probably all seen where we're invited to do just that. The second time, however, was via the Recovery Partition: that tool is much more direct and offers more options. For one, it recognized all of the different versions of my system in my Time Machine backup, and gave me these options with date and OS listed. This option was not available via the first method.
So, given that no one at Apple seemed to know how this happened, it may very well be that no one reading this may ever see this happen to them. But the lesson I've taken from this is to utilize the Recovery Partition rather than the import function.

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After upgranding my iPad2 to the ios5 I lost the connection to the apple store and the iTunes. I already reseted my password using the web, but I still cannot access the iTunes using the iPad2, but I CAN access the iTunes using my iphone4 and my ipod touch. Does anyone have any idea on how to solve this mistery?

Try here > Can't connect to the iTunes Store
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Hi, i'm using MAC OS X 10.6.8
After I upgrading the iTunes to version 10.4 yesterday
itunes cannot connect to the itunes store anymore
and it would keep connecting
i can't even cancel the connection...
now i can't do anything with my itunes....

I also updated my Mac OS X to version 10.6.8 a few hours ago as well and I upgraded my iTunes to the latest version, but now I can't connect to the store AND iTunes can't detect my iPhone 4! Not only that, but my iPod nano can't make a connection either. So I don't have any means to backup my files or sync my iPhone and iPod to my Mac and vice versa. In my case though, the iTunes Store doesn't even tell me that it's connecting at all, the page just says, "iTunes Store" just like when I don't have an internet connection, but the fact is, I do have internet, so why is this happening? It's really giving me a hard time to solve this issue. Is iTunes 10.4 having a problem? Help will be greatly appreciated!

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Ok this is how I fixed this. Apparently iTunes uses Safari.
Go to Settings -> Safari -> and Clear Cookies and Data and also Clear History - scroll down to see those settings.
Set Block Cookies to either "from third parties and advertisers" or "Never" (you choose which one)
In Advanced (scroll down its the last setting) make sure JavaScript in ON
Here is the last step I had to make to fix it - which may not apply to you. Some time ago I changed my primary email for apple. I noticed it was asking me to enter the password for the secondary email.
I went into iTunes and App Store, tapped my Apple Id and then Sign Out. I then resigned in using my primary Apple email and password.
Just to make sure, I turned the phone off and on, but honestly this may be optional.
I am now working again.
I hope this helps you.

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I had the same issue and resolved it like this:
1. Downloaded the latest version of ITunes to a temp folder.
2. Disconnected my cable modem from the Internet (for security sake).
3. Uninstalled ITunes, Quick Time and my Norton anti-virus software.
4. Restarted my computer.
5. Reinstalled ITunes and Quick Time (which of course is actually bundled with ITunes).
6. Reinstalled my Norton software.
7. Restarted the computer.
8. Reconnected my cable modem.
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Kevin

Cannot Connect to iTunes Store after 6.1.3 (10B329) update today

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