Cannot connect to itunes store after update

I cannot connect to itunes store after downloading latest update. I have tried everything list in "support" including flushing, etc

My problem appeared after upgrading to itunes 8.
"itunes could not connect to itunes store"
"Make sure network connection is active and try again"
Norton was the problem ....
-open Norton
-Select "Internet Security", then "Status & Settings"
-Select "Personal Firewall", then "Programs"
-Scroll down to itunes
My situation had itunes Internet access set to
"block all" I changed this setting to "permit all"
Hope this info helps you out ... Happy Holidays

Similar Messages

Cannot connect to itunes stores after update 6

I have done the new update and I cannot connect to the itunes store. I have tried the turning off the automatic date and time etc. and it has not worked.

Also try reset all settings
Settings>General>Reset>Reset All Settings
Note: Data will not be affected but settings for Wi-Fi, FaceTime, Message, Home Sharing will be reset

Why can't I connect to Itunes store, after updating my ipad to OS 6?

Why can't I connect to Itunes store, after updating mt Ipad to Os 6?

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

My ipad2 says "cannot connect to iTunes store" when updating apps

My iPad2 says "cannot connect to iTunes store" when updating apps. Connects properly when buying apps or music - only problem is when updating. I have tried all the suggestions that I have found: soft reset, ensuring that restrictions, changing my apple account password, turning on automatic downloads.
Any ideas? Thanks much.

Same here. I have an iPad2, IOS5 WiFi and the iPad can not connect to iTunes store from Videos and Itunes App.
App Sore is OK, and Safari also where connection is ok.
My computer, Windows 7/64 connects via iTunes utility ok.
I upgraded to IOS5 the same day as I got the iPad2, and I am not sure if it worked before.
Any solutions to this problem ?
It looks like that many other users have similar problem.

Cannot connect to iTunes store, after being hacked

A couple months ago, someone tried to hack my itunes account. I was able to change the password and lock them out, before they changed the email address. I changed all of my info back to what it should be, but ever since, I haven't been able to update any apps from my iphone. I can't download new apps either. I just get a message that says "Cannot connect to iTunes store." I can, however, download apps, in itunes, on my PC (after having to reauthorize the PC). Any ideas as to why I still can't download, or update, apps from my iphone? I did check the "Can't connect to the iTunes Store" page and didn't find anything to help. The iOS is up to date, and I do have wifi access.

Try here > Can't connect to the iTunes Store
On the iPhone, tap Settings > General > Reset > Reset Network Settings
Restart your iPhone. Try connecting to the iTunes Store.

My iPhone 'Cannot connect to iTunes store' when updating apps?

On my iPhone, when i need to update my apps i enter my email & password and it comes up saying 'Cannot connect to iTunes store'. How do i fix this? It's not my phone, i've tried on my sisters touch & dad's iPhone also.. same result. And when I log on to iTunes on my computer, everything is fine.

I had a go at that.. and it comes up saying i dont even have any updates to download.. but i do on my iPhone. It's annoying. Even if i do download the apps on my computer and sync, how are my sisters supposed to update my app on their ipods/iphones?

Cannot connect to iTunes Store to update Apps (Games) even though it accepts my password?

I Press on up-dates and it ask for my password and starts to download but then it comes up with ( cannot connect to iTunes) Help please

Now that's really weird.
Hopefully you can find an appropriate contact here.
By the way, do not confuse matters by referring to playing (using) the apps because that does not require a connection to the store. Simply state that you can download new apps but get the "cannot connect to iTunes Store" message when you attempt to update.

How get around "Cannot connect with iTunes Store" when updating apps?

I have several Apps with updates indicated. When I select App Store, it goes to the updates but when I try to update, I get "Cannot connect with iTunes Store." But otherwise I can get to the iTunes Store itself. Where does "Report problem" appear? Not on my Touch (which is updated).

Try it from the computer that you sync with, then sync the updated apps over to the iPod.

TS1702 Why does my iPad say "Cannot connect to ITunes Store" after 3 months of use.

Help this 82 y.o. lady who wants to access the APP. Store but a message reads "Cannot connect to iTunes Store" It was ok since May, but all of a sudden the APP Store no longer automatically appears.

Follow the steps in the article below:
Can't connect to the iTunes Store
Hope this helps

Cannot Connect to iTunes Store after 6.1.3 (10B329) update today

After updating both my iPad mini and iPhone 4s with the latest security update today neither my iPad or iPhone will purchase or update any iTunes app.
My wife has not updated her iPad and everything still works fine with iTunes
I've tried all the advice on the discussion pages , date changing, logging in and out, resets etc. same result "cannot connect to iTunes" arghhhhhhhhhh
Please help .......

I saw a failed download in iTunes (iPad) and retried to download this song.
This went ok. Then back to the AppStore and whala it all works again.
Maybe it was an error with Apple, I don't know.

Cannot Connect it iTunes store after upgrade

I STUPIDLY allowed the iTunes upgrade to install today. Now I cannot connect to the iTunes store. I have completely shut off the Norton Firewall. Get this... I run the iTunes diagnostic tool (Help.. run diagnostics) and it tells me everything's connecting fine:
I ran the diagnostics. It says all the connections are good but I still cannot connect to the iTunes store after I upgraded. I have completely shut off my firewall.
iTunes 7.6.2.9
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.

After several hours of searching in the forums and trouble-shooting I ended up on Norton chat support. They suggested I uninstall and reinstall Norton 360, and even gave me a free upgrade from v1.0 to v2.0 Inbetween removal of the v1.0 and reinstallation, I tried iTunes and was able to connect to the store. After installing v2.0 I can still connect so I'm running again for awhile.... .until the next update. Other people running Norton have had similar problems and Norton updates fixed it.
I still can't run the exact same iTunes library on my Vista laptop because artwork makes iTunes crash. An early 7.x update caused this and I had to move everything to my desktop with XP.

Cannot connect to iTunes Store after iOS installed on iPad wifi 3rd generation

My iPad 3rd generation was just updated to iOS yesterday without any problems. I can use the Internet and the wifi network just fine.
But, I am unable to access the iTunes store no matter what I have done. I reset the router / modem. I am really ****** that this has happened. At home there are no problems. There is nothing that I have done that caused this as far as I can tell. I took my Apple ID off and then put it back on the iTunes & App Store a number of times. Nothing works. It keeps asking me to Sign In and then it says I can't

Hey tpolevoy,
Thanks for the question. After reviewing your post, it sounds like you can't connect to iTunes store on the iOS device. A frustrating situation for sure. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Can't connect to the iTunes Store
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Cannot connect to iTunes Store after iOS7 update??

So after the iOS7 update i am unable to connect to the iTunes Store on my iphone 5. I have tried signing out and back into the store with password, I did a restatrt on the phone power botton and home button at same time until it shuts off and still does not work. I know people are having this problem but most seem to be able to log in once signng out and back in. Any other suggestions would be helpful.

Ok this is how I fixed this. Apparently iTunes uses Safari.
Go to Settings -> Safari -> and Clear Cookies and Data and also Clear History - scroll down to see those settings.
Set Block Cookies to either "from third parties and advertisers" or "Never" (you choose which one)
In Advanced (scroll down its the last setting) make sure JavaScript in ON
Here is the last step I had to make to fix it - which may not apply to you. Some time ago I changed my primary email for apple. I noticed it was asking me to enter the password for the secondary email.
I went into iTunes and App Store, tapped my Apple Id and then Sign Out. I then resigned in using my primary Apple email and password.
Just to make sure, I turned the phone off and on, but honestly this may be optional.
I am now working again.
I hope this helps you.

Cannot connect to iTunes Store after upgrading to iTunes 10.4

Hi, i'm using MAC OS X 10.6.8
After I upgrading the iTunes to version 10.4 yesterday
itunes cannot connect to the itunes store anymore
and it would keep connecting
i can't even cancel the connection...
now i can't do anything with my itunes....

I also updated my Mac OS X to version 10.6.8 a few hours ago as well and I upgraded my iTunes to the latest version, but now I can't connect to the store AND iTunes can't detect my iPhone 4! Not only that, but my iPod nano can't make a connection either. So I don't have any means to backup my files or sync my iPhone and iPod to my Mac and vice versa. In my case though, the iTunes Store doesn't even tell me that it's connecting at all, the page just says, "iTunes Store" just like when I don't have an internet connection, but the fact is, I do have internet, so why is this happening? It's really giving me a hard time to solve this issue. Is iTunes 10.4 having a problem? Help will be greatly appreciated!

Cannot connect to iTunes store after software restore

Hello, all,
Last week I took my iMac in to the Apple Store to have its internal hard drive replaced. After retrieving the computer, I did a restore off of my Time Machine backup. The restore went smoothly...except that I now cannot do iCloud-related things, particularly iTunes.
--When I launch iTunes, I get a series of error dialogues, advising that the computer does not recognize various certificates (an example would be "buy.itunes.apple.com"); each of these errors advise me that my personal information could be at risk.
--The iTunes Store storefront is blank, though in the title bar I do see my account name.
--When I navigate to iCloud in my browser, Safari informs me that it cannot recognize the iCloud certificate.
--Attempting to sync my iPhone via cable connection, iTunes advises me that the computer is not authorized to share applications downloaded by [my iPhone]. Clicking to authorize yields "We could not complete your iTunes Store request" unknown error dialogues. Other parts of the sync do not complete successfully.
--I cannot connect to the Apple App Store.
Other standard internet functions are working correctly.
I attempted to log out and log back in to iCloud, but logging out failed. "Could not log out of your account at this time." Prior to getting that error, the OS asked me if I wanted local copies of my iCloud [contacts, calendars, notes] kept on my computer. I indicated that, no, I didn't want local copies...despite not logging off successfully all my iCloud information is still gone from the computer.
All content is, however, intact on my iPhone. iPhoto appears to be working fine, on brief inspection, and I have successfully downloaded images off of my iPhone (via cable).
Looking for guidance; is there a plist file I should delete, for example?
System information:
--Early 2008 iMac
--OS X 10.8.3
--iTunes 11.0.4
--iTunes library hosted on an external HDD
Thanks for any help you can provide!

OK, I've worked it out with the Apple support team, and it was a real doozie. Don't know if anyone else has ever encountered this, but none of the people I spoke with had ever seen it (level 1 support, level 2 support, plus whoever it would be that advises level 2). It was not the authentication problem.
Somehow or other, the central certificates that are part of the OS that recognize Apple services became invalid, or at least the system THOUGHT they were invalid. With the guidance of Apple support, I examined the system certificates via Keychain Access, identified those that were marked invalid, and set them to "always trust." That still didn't work. We removed variuos plists and configurations, hoping that reboots would cause these files to be recreated new...that didn't work.
No Apple services worked: not iCloud, not iTunes, not App Store, not even the remote access program that Apple support had me download to enable screen sharing. All of them gave some version of "cannot verify the identity of the server [something].apple.com.
In the end I had to wipe everything clean and reinstall again from a Time Machine backup. At the suggestion of Apple support, I did not use the most recent backup, but rather one that predated the initial issue that brought about the HDD replacement; it was about a week old. Except for a couple of files that rolled back to earlier versions, everything now works.
Don't know if this had anything to do with anything, but here are some minor things that I noticed:
(1) My Time Machine backups were all for OS X 10.8.4. The Apple Store team that installed my new HDD installed 10.8.3. The mechanism for importing user accounts from external sources (such as my Time Machine backup) indicated a copy, not necessarily a recovery. I would believe it if you told me that there were changes to security settings between 10.8.3 and 10.8.4
(2) There were two different mechanisms I used in the two different restores. As I mentioned above, when I did my initial restore it may have been just an import of user accounts and applications -- this was part of the first-time launch of the freshly-installed 10.8.3 OS, the part we've probably all seen where we're invited to do just that. The second time, however, was via the Recovery Partition: that tool is much more direct and offers more options. For one, it recognized all of the different versions of my system in my Time Machine backup, and gave me these options with date and OS listed. This option was not available via the first method.
So, given that no one at Apple seemed to know how this happened, it may very well be that no one reading this may ever see this happen to them. But the lesson I've taken from this is to utilize the Recovery Partition rather than the import function.

Cannot connect to itunes store after update

Similar Messages

Maybe you are looking for