Cannot connect to iTunes Store after upgrading to iTunes 10.4

Hi, i'm using MAC OS X 10.6.8
After I upgrading the iTunes to version 10.4 yesterday
itunes cannot connect to the itunes store anymore
and it would keep connecting
i can't even cancel the connection...
now i can't do anything with my itunes....

I also updated my Mac OS X to version 10.6.8 a few hours ago as well and I upgraded my iTunes to the latest version, but now I can't connect to the store AND iTunes can't detect my iPhone 4! Not only that, but my iPod nano can't make a connection either. So I don't have any means to backup my files or sync my iPhone and iPod to my Mac and vice versa. In my case though, the iTunes Store doesn't even tell me that it's connecting at all, the page just says, "iTunes Store" just like when I don't have an internet connection, but the fact is, I do have internet, so why is this happening? It's really giving me a hard time to solve this issue. Is iTunes 10.4 having a problem? Help will be greatly appreciated!

Similar Messages

Can't connect to iTunes store after upgrade to iTunes 10.5

I've been trying to get this to work all day. I've done the whole uninstall in this order and reinstall several times to no avail. I've also tried the "netsh winsock reset" thing I saw on another question which also didn't work.
On top of this whenever I try to sync my ipod touch 4g with it, it says that the iPod touch timed out so it couldn't sync (tried to sync several times).
Then I tried to upgrade to iOS 5 (also tried several times) but all I get is a frozen iTunes or the it hangs up on the backup phase. Can someone please help me solve this?!
This is all I get when trying to connect to iTunes store:
(Running Windows 7 Home Premium 64-bit by the way)

I was having the same problem earlier today, and what I ultimately did to solve the issue was:
Completely uninstall iTunes 10.5 by following http://support.apple.com/kb/ht1925
Find my backup iTunes Library File (*.itl) from the previous version, and copy it to "iTunes Library.itl"
See http://technicallyeasy.net/2009/03/restoring-a-previous-version-of-your-itunes-l ibrary/
Reinstall with the previous software, iTunes 10.4.1
The fact that the old 10.4.1 software works correctly in accessing the iTunes Store, and the new 10.5 software does not work correctly, suggests to me that there is some kind of bug in the iTunes 10.5 application itself. Hopefully the developers can figure it out. In the meantime, I'm happily working again on the previous version and will be planning to stay there until this mess has been cleared up.

Can't connect to the iTunes store after upgrading to iTunes 8

I just updated to iTunes 8 and am trying to download the iPhone update. Whenever I try to get the download, I keep getting an error saying that a connection could not be made and I should check my internet connection. Is there a problem with the iTunes store or is there a network setting in iTunes I should check?

Thanks for the tip, but unfortunately it didn't solve the problem. I removed and then added the bonjour service from the list of allowed programs but it still won't connect.

Cannot connect to app store after downloading mountain lion

cannot connect to app store after installing mountain lion it says there is no network connection when there clearly is i am on the internet now and i had this problem with the bootcamp server i read that in another forum and the answer to remove the auto proxy setting was correct but not for this situation because it is allready unchecked i checked it and tried again still no connection please help .... oh and apple you are beginging to be more like windows/microsoft with all the problems

That poor wordpress site has collapsed in exaustion from trying to keep up with the 3mil hits a day
here is a "copied" version with credits for those looking for a solution to an annoying problem Apple should patch. (Yes, I'm aware of the irony of that statement)
July 18, 2012 · by Arthur Lockman · in Apple, Tutorials
After doing a reinstall of Lion a few weeks ago, I found that my computer suddenly would reject every VeriSign certificate that it encountered. Using Chrome, that meant that I couldn’t even access Twitter.com, because it thought that the certificate was wrong. I couldn’t login to the Apple developer portal, I couldn’t authenticate a device with XCode, I couldn’t make a purchase at Apple.com, I couldn’t download updates from the Mac App Store, and I couldn’t login to Mint.com, among other sites. I essentially couldn’t do anything that used a VeriSign certificate for SSL.
What did I do? I called my trusty AppleCare advisor, hoping for an answer. I thought that maybe they could help me figure it out. After getting to senior support, I was told to reinstall Lion, which I did to no avail. My case was then forwarded to the Apple engineering team, with 3 to 5 days to wait until I had an answer. I looked around, through my console logs and through Keychain access, and finally came up with an answer, and a solution to my problems.
It turned out that my solution was pretty simple. I had to delete a few files and reset one to its default setting.
Delete the files /var/db/crls/crlcache.db and /var/db/crls/ocspcache.db. These can be found using Finder’s Go >; Go To Folder menu (Cmd + Shift + G). This resets the cache of accepted certificates in the system. It doesn’t remove them, it just forces the system to rebuild the caches upon restart.
Open Keychain Access (/Applications/Utilities/Keychain Access). Select Certificates in the Category picker on the left side. In the search bar, type in the word Class. Look through that list, and find any certificates that have a blue + symbol over their icon. These are the ones you need to modify.
Select one that has a blue +, and hit Command + I. Click the disclosure triangle beside the “Trust” list to show the list of permissions. Now, what we need to do is to set this certificate to use the system defaults. However, for some reason, when you select it, it doesn’t save. So what you need to do is this. Under “Trust”, where it says “Secure Sockets Layer (SSL)”, change the dropdown menu to say “No Value Specified”. Then, close the window. It will ask for your administrator permissions. Then, open the info pane for that certificate again. Under “Trust” again, now set the dropdown that says “When using this certificate:” to say “Use System Defaults”. You can then close out of the info pane, and enter your password again. Do this for any of the certificates that have a blue + on their icon. There should only be one or two at most.
Restart your system.
This solution seemed to work just fine for me. All of my certificate problems have been fixed. It must be something with the OSX installer that causes this certificate issue. I’ll file a bug report. Hopefully someone looks into it and fixes the flaw in the OS. And, I hope that this fixed the flaw for you.
Addendum – a note on security:
This procedure won’t affect the security of your Mac. I’ve had some questions come in about that, and if anything, it makes it more secure because then sites that require SSL certificates can actually use them, unlike before where they might default to non secure connections because the certificate was bad.

Need help...my Ipod touch 2, cannot connect to App store after jailbreak

Need help..my Ipod touch 2 cannot connect to App store after jailbreak then restore to 4.2.1? thank you in advance..

Try restoring again.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

Cannot Connect it iTunes store after upgrade

I STUPIDLY allowed the iTunes upgrade to install today. Now I cannot connect to the iTunes store. I have completely shut off the Norton Firewall. Get this... I run the iTunes diagnostic tool (Help.. run diagnostics) and it tells me everything's connecting fine:
I ran the diagnostics. It says all the connections are good but I still cannot connect to the iTunes store after I upgraded. I have completely shut off my firewall.
iTunes 7.6.2.9
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.

After several hours of searching in the forums and trouble-shooting I ended up on Norton chat support. They suggested I uninstall and reinstall Norton 360, and even gave me a free upgrade from v1.0 to v2.0 Inbetween removal of the v1.0 and reinstallation, I tried iTunes and was able to connect to the store. After installing v2.0 I can still connect so I'm running again for awhile.... .until the next update. Other people running Norton have had similar problems and Norton updates fixed it.
I still can't run the exact same iTunes library on my Vista laptop because artwork makes iTunes crash. An early 7.x update caused this and I had to move everything to my desktop with XP.

Hi all. I have upgraded to 10.6.8 Snow Leopard on my Mac Pro but still cannot connect to App store to upgrade to Mountain Lion. Any advice?

Hi all, I have upgraded to 10.6.8 Snow leopard on my Mac Pro but still cannot connect to App store. I want to connect to upgrade to Mountain Lion but ony get the message "you are not connected to App store" or "Check your internet connections, error -52". My internet is working OK for everything else.Any advice?

Then I will have to assume a faulty installation.
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Mac OS X 10.6.8 Update Combo v1.1.

Lost iTunes Library after upgrading to iTunes 7.7 HELP PLEASE

I have two issues on hand : after upgrading to iTunes 7.7 I opened iTunes and all of my music was gone except for about 1,000+ songs (3.2 GB) when I originally had about 20GB worth of songs. How can I recover my full library into iTunes ?
Second issue: when importing new CDs into iTunes 7.7 it only plays a fraction of each song before moving on to another song, whereas iTunes shows that I have the full song imported.
I really appreciate someone's help here, and does the latest version of iTunes have a bug ??

Further to my last post, I find that the purchased songs have been retained in the iTunes Library of my Mac Book - is there any way iI can restore them to the iMac?

Cannot connect to iTunes Store after upgrade to ios 5 - iPad2

After upgranding my iPad2 to the ios5 I lost the connection to the apple store and the iTunes. I already reseted my password using the web, but I still cannot access the iTunes using the iPad2, but I CAN access the iTunes using my iphone4 and my ipod touch. Does anyone have any idea on how to solve this mistery?

Try here > Can't connect to the iTunes Store
On the iPhone, tap Settings > General > Reset > Reset Network Settings
Restart your iPhone. Try connecting to the iTunes Store.

Cannot connect to iTunes Store after Upgrade to 7.6.1.9

Ever since I upgraded to the newest version, I can no longer connect to the iTunes store or the update server. Yes its a d@mn dialup connection, but you think it wouldn't matter to iTunes.
I've tried thru the Bellsouth Accelerator and straight shot out.
Here's the diagnostic log:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation Latitude C840
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12
iTunes Serial Number 3451B6A3DCB6xxxx
Current user is an administrator.
The current local date and time is 2008-04-02 19:17:34.
iTunes is not running in safe mode.
Video Display Information
Dell C840
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {BE0BF26F-B828-4CC9-B7E4-CCFAF9921D6E}
Description: WAN (PPP/SLIP) Interface
IP Address: 67.33.xxx.xxx
Subnet Mask: 255.255.255.255
Default Gateway: 67.33.xxx.xxx
DHCP Enabled: No
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers: 205.152.37.23
205.152.37.23
205.152.132.23
Active Connection: Bellsouth
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: Yes
HTTP Proxy: localhost:8080
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-02-25 22:00:35.

Turn off all your firewalls, software accelerators, security software like Norton/McAfee/Zone Alarm/NOD/Kapersky/etc, even the Windows firewall.
An iTunes upgrade is actually an uninstall of itunes & quicktime, then a reinstall of the new versions.
Those items I mentioned all see iTunes as a new program and you have to set security to allow iTunes again. So if you temporarily turn them off and can connect to the sotre, you will know that's it.
This article has info on the Windows firewall settings:
http://docs.info.apple.com/article.html?artnum=300870

Can't connect to itunes store after upgrading to ios 5.01

hi there. after having recently upgraded my iphone 4 to ios 5.01, i cannot access the itunes store to update any of my previously installed apps or purchase any new apps. i've already tried doing a soft reset (home button + sleep button) and have also restored my iphone to factory settings to no avail. can anybody help?
thanks.

kipfkd01 wrote:
I was able to connect to the iTunes store before the upgrade but after going to iTunes 10 I have not been able to. Whats going on?
Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? Some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure. If you have Norton, you can find instructions for that utility on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

Cannot access iTunes store after upgrading to Windows 7 Pro x64.

I recently upgraded from 32-bit Windows XP to 64-bit Windows 7 Professional by clean install (format) and re-installed iTunes for 64-bit systems. Since this upgrade, I can no longer access the iTunes store.
I can view and edit my account information and the diagnostics gives no clue.
I am using a wireless internet connection and the latest version of iTunes. If you need any other information please ask.
Any help would be much appreciated.
Microsoft Windows 7 x64 Business Edition (Build 7600)
MICRO-STAR INTERANTONAL CO.,LTD MS-7302
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 90C2B1DAB5031321
Current user is an administrator.
The current local date and time is 2010-02-02 21:10:49.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce GT 240
** External Plug-ins Information **
No external plug-ins installed.
The drive E: HUAWEI Mass Storage Rev 2.31 is a USB 1 device.
iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {B34C1DFB-2F76-45AF-B6AB-1B426CB6B5D2}
Description: HUAWEI3G.3 Mobile Broadband
IP Address: 115.130.61.126
Subnet Mask: 255.255.255.255
Default Gateway: 0.0.0.0
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers: 202.124.68.182
202.124.68.182
202.124.65.22
Adapter Name: {995D78CE-E0AB-449D-8BC6-6CAE66A6A2FC}
Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 11:00:00 1970
Lease Expires: Thu Jan 01 11:00:00 1970
DNS Servers:
Active Connection: HUAWEI3G.3 Mobile Broadband
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-02-02 21:06:40.
Message was edited by: joshthomas

Just wanted to say that I was having the same problem accessing the iTunes store. the problem was that I downloaded a PDF with a virus that masquerades as an Antivirus program, called Antivirus Soft. This thing installs itself and resets your Internet settings to its own proxy server. However, I don't use MSIE and didn't think to clear its proxy settings. I ran iTunes diagnostics and learned thet iTunes used the LAN settings from MSIE to connect to the Internet. Once I cleared the LAN settings from MSIE, I was able to connect.
SO, check your LAN settings if you're having trouble connecting but haven't received any Antivirus Soft warnings. The virus is a bear to get rid of. Any attempt to start an antivirus program is thwarted until you can get rid of the virus. You get "error messages" saying that any program you attempt to open is infected, but it isn't.I managed to get rid of Antivirus Soft by using McAfee Antivirus after a few attempt. The frustrating thing is that the viruis installs itself in your startup program, so you have to get your real antivirus running very fast after reboot.

Cannot access iTunes store after upgrade

I recently upgraded to iTunes 10.0.4.80 and now I cannot access the iTunes store. Before the upgrade I had no issues. Any ideas?

I have just finished solving this problem after I couldnt use mine thisafternoon. 5 hrs down the line and Ive solved it! What you need to do is uninstall all the apple software :
- iTunes
- Apple software updater
- Apple Application support
- Apple mobile Device support
- Bonjour
   This actually doesn't take too much time!
   Then Shut down, reboot, and go to Apple iTunes website. Download only iTunes 10.4 and all the other software will be installed automatically while running iTunes install app.
        I tried many of the other recommended 'solutions' and none of them work. This is the only sure fire way I've found where all the software syncronises together and thus is solved.
      Hope this helps - I wish I new to just do this to start with!

Cannot connect to iTunes store after DL of iTunes 10.5

I have Downloaded the new Itunes 10.5 and it keeps telling me that it cannot connect to the iTunes store. I have a internet connection and re downloaded iTunes and it asked if I wanted to repair and I chose yes, but I am till having the same issues.

I had the same issue and resolved it like this:
1. Downloaded the latest version of ITunes to a temp folder.
2. Disconnected my cable modem from the Internet (for security sake).
3. Uninstalled ITunes, Quick Time and my Norton anti-virus software.
4. Restarted my computer.
5. Reinstalled ITunes and Quick Time (which of course is actually bundled with ITunes).
6. Reinstalled my Norton software.
7. Restarted the computer.
8. Reconnected my cable modem.
Once I did all this, everything worked again. What a pain in the a** this all was. Bottom line, it looks like the 7.6 "upgrade" does not take if you have certain security software installed. It would really be nice of Apple to at least generate an error message to that effect.
Kevin

Unable to connect to app store after upgrading to ios5.1??

Have tried everything restoring, resetting, formatting!!! Rest all network related apps like safari and fb are doing fine.Only the featured page is opening in app store.top 25 n search are not!! I can connect using mobile data connections but am unable to open anything through wifi... feel like kicking myself for upgrading to ios5.1.

Thx very much....but I could open the website and the itunes store....
After I tried typing following orders in Commonds, the problem solved:
rm ~/library/preferences/com.apple.appstore.plist
rm ~/library/preferences/com.apple.storeagent.plist
rm -rf ~/library/preferences/byhost/*
hope can hlep others

Cannot connect to iTunes Store after upgrading to iTunes 10.4

Similar Messages

Maybe you are looking for