Cannot Connect to Itunes Store Ipad
I have been getting this error ever since I got the new Ipad. My Wifi works on my laptop just fine. I have called apple support and have been hung up on twice since i called the iPad a POS. Anyways I have reset the Ipad to facory setting. I have reset my router. I have updated my Itunes on my computer. Does anyone know how to contact the Itunes store to actually talk to a person. All of these troubleshooting links dont do anything. Someone PLEASE HELP i want to throw this this out the window.
Can you see your router settings if you tap on the blue arrow next to your Wi-Fi name when trying to connect?
You should see the same IP numbers, at least at the beginning of the address.
iOS: Wi-Fi or Bluetooth settings grayed out or dim
Any MAC address filtering enabled?
Similar Messages
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IPad app store message "Cannot connect to iTunes store"
Recently my iPad (wifi) & my husband's iPhone (AT&T)have been unable to connect to the app store or iTunes. We get the message "cannot connect to iTunes store". The only thing that I have done recently is download a kindle book & add a Bluetooth keyboard. The keyboard was never paired with the iPhone so I don't think that could be the issue. The iPad & iPhone have both been updated, but that hasn't resolved the issue. There was no problem connecting to iTunes through the PC to run the update. Why would both devices suddenly have the same problem? One is wifi & one is 3G so it's not the connection. They have nothing in common except the error. Any help would be appreiciated since this is getting frustrating. Thanks!
Hi, Thank you! I did as you suggested but it didn't work. So, this time I cleared all apps out of the tray, signed out of my account at the store, and did a hard reboot. Then on my desktop I signed out of my account in iTunes and then synced. I have signed back into the store on the iPad but still get the same message.
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My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
Has anyone else had this problem? If so how can I fix this?Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections. -
I have no trouble viewing apps in the iTunes Store on my iPad. However, every time I try to install a new app, I get an error message after a while - cannot connect to iTunes Store. This issues cropped up two days ago on my new iPad. Please help...
JUst experienced the exact same problem after changing password.Getting same message. Hope someone has an answer for this.
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Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon
See these previous discussions help.
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
When I try to connect my IPad to ITunes store, I get a message "cannot connect to ITunes store".
Hello, Darktowerfan1.
Thank you for visiting Apple Support Communities.
Here are a couple articles that I would recommend going through when experiencing this issue.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iOS: Unable to use webpages or services that require cookies
http://support.apple.com/kb/TS4207
Cheers,
Jason H. -
Cannot connect to iTunes Store iOS 6.1.3 iPad 3G
Since iOS 6.1.3 I'm not always able to update my Apps in the AppStore.
I receive the classic "Cannot connect to iTunes Store". I can see it is a time-out in a wrong route config or something.
My iPhone and iPad mini works fine.
I've tried reset network settings. Also I've tried to update over 3G (no WiFi) and this worked well (not for Apps >50Mb).
When I try to resume to update from WiFi (disable 3G) it still doesn't work.
Tried to kill the AppStore app, didn't work.
Anyone also having this problem?I saw a failed download in iTunes (iPad) and retried to download this song.
This went ok. Then back to the AppStore and whala it all works again.
Maybe it was an error with Apple, I don't know. -
I have done all the usual re boots on wifi and iPad, phone and so that is not the problem. I have 3 apps waiting to update bit they are stuck there, I cannot connect to iTunes Store and so you know I am not trying to connect to tunes! I am trying to update apps but cannot connect on either my iPad or iPhone. Changing the date does not work! Has anyone had this happen to them and if so how did you resolve it?
For those who are getting annoyed, I have found a solution which requires you to create a new apple ID without using credit card information:
1. Go the app store
2. Hit cancel when it asks you to sign in (If it doesn't, continue to step 3)
3. Find a free app and try to download it
4. you to sign in option will appear, it will ask you if you want to use existing ID or create a new apple id. SELECT CREATE NEW APPLE ID
5. Follow the steps and when it gets to the stage it asks you for your card info, Choose 'None'
6. Full in all you name and address etc... And click next.
7. Verify your email and Enjoy downloading FREE apps
8. Say thank you as I do appreciate your love :) -
All of a sudden I keep getting the same message on both my Iphone and Ipad. (Cannot connect to Itunes Store.) (OK)
I am able to connect on my Mac. My Password is correct.Hi Velvalee,
While there may not be specific information about that error, here is an article of steps for troubleshooting connectivity issues with the iTunes store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If that article does not help, there is a link near the bottom for an additional article of advanced troubleshooting.
Cheers!
- Ari -
hi i have ipad mini i cant download any games.. i have internet connection. before i was able to do it but this past few days i cant it says cannot connect to itunes store i didnt update my ipad to ios 7 because it will make my ipad very slow like whT happen to my iphone, is that the reason y i cant
download games anymore?Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Reset all settings
Settings > General > Reset > Reset all Settings.
This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings. -
hello! i am using ipad n i am not able to connect to itunes store.Whenever i open itunes it syas "cannot connect to itunes store".i tried resetting the network settings n also tried changing the dat and time settings as mentioned but it still doesnt work!please help!
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Whenever I open itunes in my ipad a message comes "cannot connect to iTunes Store"...help to get it right please, I have the new I pad and I was able to connect to iTunes before,and I use 3 g network..there is no network problem for sure because I could use safari and App Store perfectly...
Make sure cellular data is turned on..I checked and it was on
Tap Settings > General > Cellular
Switch Enable 3G to off then back on.
Same for Wi Fi. Tap Settings > Wi-Fi. Switch off then back on.'
Then restart the device.
edited by: cs -
I cannot connect to my apple ID with my Ipad, it was show "cannot connect to Itunes store" What happen? Please help me
HI there,
I would recommend taking a look at the troubleshooting steps found in the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
-Griff W. -
hiii
I updated my new ipad to iOS6 and when I try to open itunes a box appear which says " Cannot connect to itunes store"?????????
please give me some solution.
And i also try to bluetooth to connect to another apple device, but no pairing or connection is made???????????hiii
I updated my new ipad to iOS6 and when I try to open itunes a box appear which says " Cannot connect to itunes store"?????????
please give me some solution.
And i also try to bluetooth to connect to another apple device, but no pairing or connection is made??????????? -
I have the new iPad and I could not use I tunes , every time I get an error says "cannot connect to itunes store " please help
Sorry, yes iTunes on your computer.
When I updated my iPad 3 and iPod Touch 4th generation to iOS 6 a few months back, I was able to update the iPad effortlessly over WiFi. but I kept getting error messages when trying to update the iPod over WiFi, so I used iTunes on my MacBook Pro.
Connect the iPad to the computer, launch iTunes. Select the iPad under the devices heading on the left, click on the Summary tab and then click on Check for Update
If you are using iTunes 11, go to View>Show Sidebar at the top - so the sidebar is visible.
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