Cannot connect to iTunes store, longstanding issue

I have not been able to connect to the iTunes store for quite some time now, at least 5 months. It hasn't really mattered to me since I haven't needed to purchase or rip anything for a while, but in light of christmas, now I do!
Everything in iTunes works fine, my internet is normal, I just cannot connect to the store. I also have zune software on my computer and I have not been able to connect to the marketplace for the same amount of time. i suppose that because both of these issues are arising and i have fine internet connection, iTunes is likely not the issue, and my computer probably is. This being said, and though I have tried to find the solution to this issue elsewhere on the internet for a bit now, I still can't figure it out.
tl;dr: can't connect to itunes store, it's happened for a while, internet is fine, so what's wrong?

This problem is related to having your computer, Apple device, etc
(from your current physical location) being unable to resolve/connect to
the following site/domain names and their related IP address(s).
The following table is presented to help explain/clarify this issue:
Site/Domain name | IP Address
phobos.apple.com | 17.250.237.43
deimos3.apple.com | 206.169.246.144
albert.apple.com | 17.149.240.64
gs.apple.com | 17.151.36.30
itunes.apple.com | 206.169.246.171
ax.itunes.apple.com | 206.169.246.139
If ANY of these sites/IP address are unresolvable (via PING for example)
then the ability/usability of Apple's iTunes (and the Store) will suffer.
To have yourself verify that (if) you can connect to these sites, you'll
need to open up a MSDOS/Command prompt window
and then type "ping" (without the quotes) and one of the (above) listed sites.
For example you would type the following at your command prompt:
ping phobos.apple.com (then press the return/enter key)
which (should) give you results like this:
pinging phobos.apple.com.akadns.net http://17.250.237.43 with 32 bytes of data:
Note: Anyt response other than "reply" (like Request timed out)
indicates a problem resolving the site's name to an IP address
and (generally) has NOTHING to do with your (normally functioning) computer
as this is dependent on the ISP (Internet Service Provider) that you are
using to connect to the Internet (like Sprint, Insightbb, etc) with.
The 'key' here is that it's the ISP's responsibility to (properly) resolve
the site's name to (one or more of) Apple's sites.
If (however) Apple (itself) is (currently) experiencing a DDOS attack
(Distributed Denial Of Service) upon one (or more) of it's sites, then THAT
would explain a possible cause of the problem.
However I stress THAT is NOT the problem since I can connect from my Insightbb
(ISP provider) at home but (currently) can not connect at work via their ISP.
This is (also) WHY the "tag" of the FQDNSN (Fully-Qualified DNS Name)
is listed as http://akadns.net since that is the ISP/Router resolving the DNS name!
I hope that this has helped shed some light as to WHo's problem this REALLY is,
and will help to stop the Apple-User 'finger-pointing' game in it's tracks!
Your's The Lan_Man!
William Cull
Technology Specialist
University of Louisville

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Hi, Thank you! I did as you suggested but it didn't work. So, this time I cleared all apps out of the tray, signed out of my account at the store, and did a hard reboot. Then on my desktop I signed out of my account in iTunes and then synced. I have signed back into the store on the iPad but still get the same message.

Itunes cannot connect to iTunes store error 306

Hi, I think I originally posted this on the wrong forum. So I will repost and hope for the best.
Up until recently I used to connect to the internet via airport and everything worked fine. I could connect to iTunes store no problem.
The connection was all set up by the local phone company and somehow they connected the iMac to airport via a modem.
I know that this appears to defeat the point of airport but it worked fine.
I had connection problems with the modem (it was old and needed replaced) that was attached to the airport and iMac. I arranged for the telephone company to come and replace the modem. However, although they replaced the modem and the internet connection is fine.
What they did not do was to reconnect the Airport device and now I cannot connect with iTunes store. Now instead of connecting to the internet via the Airport connection I now connect via Ethernet
The error message I get is
"iTunes could not connect to the iTunes store. An unknown error occured (306).
Make sure your network connection is active and try again."
I think that if someone could advise how I stop trying to connect to the iTunes store via Airport but via an Ethernet connection
iMac intel Mac OS X (10.6.6)

iTunes Store loads partially or returns "Error 306" or "Error 10054"
Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
To address proxies, Remove Internet Options proxy settings ( http://support.apple.com/kb/TS1490 ) and connect to the Internet without a proxy.
To reset iTunes Store cache:
In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
Click the Advanced tab.
Click the "Reset cache" button.
Click OK and see if the issue is resolved.
Adjust Parental Controls in iTunes:
Open iTunes.
Access iTunes preferences:
On a Mac: From the iTunes menu, choose Preferences.
On a Windows PC: From the Edit menu, choose Preferences.
Click the Parental Controls tab.
Remove restrictions on Parental Controls.
For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
http://support.apple.com/kb/TS4123?viewlocale=en_US

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Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
Do not change your settings.

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Here is how I got it fixed.
1. Contacted iTunes store support
2. Followed their instructions and replyed with the following info:
An order number from one of my purchases
Last 4 digits of the c.c. Used for the iTunes store acct
Answer to one of my security questions
And 2 items from this list.
Birthdate
Billing address for Acct
Phone number on acct
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To get all of this cleared up it took about 4 days as we emailed back and forth. I also needed a seperate email address they could use to send me info. Once they determined the issues and went to get them fixed by changing the email address associated with the acct and I created a new password I was able to access iTunes with no issues and even my previously thought lost acct balance was there.
Hope this helps
Crash

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I am a fairly new apple user, just got the new ipad, as part of an evaluation program. I recently did an iOS update and now keep getting the error message:cannot connect to iTunes Store... I tried date changing - no good ... The only thing that worked was to change the DNS setting to 0.0.0.0 as described in another thread. This fix for a day and now still getting the same error message and DNS setting changes do nothing. I have tried the reset method several times to no avail. I'm beginning tho think the ipad wasn't a great idea.... Apple need to attend to this. Like many, I have already wasted too much time looking for a fix. I am part of an IT in education group that will soon be recommending a specific hardware and OS. Could result in the loss of thousands of ipad sales for apple ....
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When I try to connect my IPad to ITunes store, I get a message "cannot connect to ITunes store".

Hello, Darktowerfan1.
Thank you for visiting Apple Support Communities.
Here are a couple articles that I would recommend going through when experiencing this issue.
Troubleshoot issues on an iPhone, iPad, or iPod touch
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iOS: Unable to use webpages or services that require cookies
http://support.apple.com/kb/TS4207
Cheers,
Jason H.

Can no longer download apps, constantly get "cannot connect to iTunes Store"

Can no longer download apps, constantly get "cannot connect to iTunes Store"
Can connect to iTunes, Safari, Google et etc. No issue with our wifi/network, we also have another iPad which fas no problem downloading apps.

Try syncing your iPad with your computer, that way it can update its version of iTunes.

"Cannot connect to iTunes Store" & "iTunes store temporarily unavailable"

PROBLEM:
Our iPhones, iPad, and iPod Touches all give us "Cannot connect to iTunes Store" message when we try to purchase an App or update Apps using Apple's "App Store" App. When using iTunes on our MAC desktop, which is used to sync all our devices, I'd select "Check for available downloads" from the Store Menu and would recieve the error message "Unable to check for available downloads. The iTunes store is temporarily unavailable. Please check back later." All our devices and software were up to date. We had not upgraded to iCloud yet, allthough I don't think that matters.
Note:
- We were able to purchase songs on iTunes and access our iTunes account so we had access to iTunes Store, despite the misleading error messages. We just couldn't get the Apps to download or update.
- This happened whether I was on my iPhone using our password protected WiFi, the non-password protected WiFi at the local Apple Store, as well as when I turned WiFi off and used 3G.
I spent hours trying every solution offered on these discussion boards as well as an on non-Apple sites to no avail. I went to the local Apple store and after an hour and a half wait had someone at the Genius Bar check it out and say he couldn't fix it. I emailed Apple Help on this website and received a boilerplate reply pointing to 2 KBs that I'd already tried (support.apple.com/kb/TS1368) and (support.apple.com/kb/TS1398). When I replied I tried all that, and still needed help they pointed me to Apple Care. My husband called Apple Care who wouldn't talk to us because supposedly you can only purchase it during a window of time after buying your new device. Our iPad is the youngest at only 4 months old, so I don't know how that can be. Maybe he didn't want to pay for it just yet. I was ready to chuck these into the trash until my husband figured it out.
So... if you're experiencing the same error messages, here was our fix. In hindsight it's so simple I can't believe it.
SOLUTION:
Went to the MAC desktop that we use to sync and update all our devices. In iTunes in the left hand column under "Store" click Download. The app at the top of the queue was "stuck" (similar to a printer that won't print because of a problem with the first job in the queue). Click the first App in the queue to get it downloading. That's it!
Once they all chug through then you can start updating apps on your devices using the App Store app. Relief!
I hope this helps someone because it was a frustrating experience!

I had this exact issue. However, I was not even able to "see" the pending downloads when I tried fixing them using the solution above.
In another thread, I saw that someone mentioned an issue with the use of the "&" (ampersand) symbol in your appleID information. I had recently changed my name and it did include the & symbol in my name (not the appleID itself). I replaced the ampersand with the word "and" and saved. I then went to the iTunes store and logged into my account there and made the same change on my billing name.
Voila! I could now access the 7 pending downloads on my desktop Mac and download them, and all iPhone/iPad/Ipods were again able to download from the app store.
incidentally, I had several support tickets open on this issue and never once did the Apple person even suggest that this might be the issue.

ITunes 9.2.0.61 cannot connect to iTunes Store

To make a long story short, I have been through the forums and tried everything to no avail. I was asked to update iTunes in order to update my iPhone to ver 4. This was 3 days ago and I still have not updated my iPhone. I have updated iTunes to the above and cannot connect to itunes store. I have tried the forums which seems to have improved things but it is still not working. I have access to the iTunes store from my laptop and iPhone (Wifi) When I run iTunes and try to access the store it says "iTunes could not Connect to the iTunes Store. Make sure your network connection is active and try again"
If I go to the iTunes help tab and Run Diagnostics, the Network connectivity test passes and verifies all ok???????????????
I am not an IT guy but to my way of thinking, something is pointing iTunes to the wrong place when it wants to go to the store. I have spent enough time trying to fix my PC after apple broke it and would like to just upgrade my iPhone 3gS. I am waiting for an email from Apple since yesterday but would appreciate it if someone here could help me get this sorted.
Herewith the additional info that may be required as well as verification that I should be able to connect to iTunes store.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Vostro1510
iTunes 9.2.0.61
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)
iTunes Serial Number 50D4A26C8592F897
Current user is an administrator.
The current local date and time is 2010-06-24 11:01:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
NVIDIA GeForce 8400M GS
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {D25AF4E1-5629-4695-A88C-33EB9B542680}
Description: Dell Wireless 1395 WLAN Mini-Card - Packet Scheduler Miniport
IP Address: 192.168.0.116
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.252
DHCP Enabled: Yes
DHCP Server: 192.168.0.250
Lease Obtained: Thu Jun 24 07:32:34 2010
Lease Expires: Fri Jul 02 07:32:34 2010
DNS Servers: 192.168.0.250
192.168.0.250
Adapter Name: {6322B6B8-7B23-4D8C-829C-D093ADFB2A84}
Description: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.0.250
Lease Obtained: Wed Jun 23 13:50:08 2010
Lease Expires: Thu Jul 01 13:50:08 2010
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.0.252:8080
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-04-21 19:51:31.
Message was edited by: Gerrie Coetzee

I would really try this...
Edit > Preferences > Parental Control and check iTunes Store, Allow access to iTunes U and click OK. Try going to the store. Then go back to Preferences and uncheck iTunes Store
or the LAN settings..
After sitting at my computer for HOURS on Wednesday trying almost everything everyone suggested... I logged back into my PC Thursday & somehow my iTunes store was connected. I have absolutely no idea what I did. Point is you should probably try those, turn it off then turn it back on & see if that helps. I really wish I could help. I know exactly how much of a pain this entire issue can be.. Good luck!

Please, help me with the ''Cannot connect to iTunes store'' problem

The same common problem can't be fixed .. I tried every possible solution, none of them worked.I tried changing date and time, reset network settings.None of them worked with me
Please help me to solve this problem

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

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Cannot connect to iTunes store, longstanding issue

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