Cannot connect to ITUNES store - no error msg, just keeps trying to connect

I cannot connect to ITUNES store, there is no error message, it just stays in the "accessing itunes store" mode.

Does Safari work? If so
Go to settings>iTunes and App stores and sign out and sign back in
Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight
Restore the iPod

Similar Messages

  • App store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8

    app store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8

    Microsoft Windows 8 Business Edition (Build 9200)
    Hewlett-Packard HP Pavilion dv6 Notebook PC
    iTunes 11.1.5.5
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 3.0.1
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.1.1.3
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0150B8980AD913B8
    Current user is not an administrator.
    The current local date and time is 2014-03-18 04:37:01.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.5.5 is currently running.
    iTunesHelper is currently not running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:    {240FD97D-8118-4928-BF4E-8A531F89D837}
    Description:    Microsoft Wi-Fi Direct Virtual Adapter
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Wed Dec 31 16:00:00 1969
    Lease Expires:    Wed Dec 31 16:00:00 1969
    DNS Servers:   
    Adapter Name:    {BCD0EF3F-C4A4-402C-969A-C46C079E56A6}
    Description:    Bluetooth Device (Personal Area Network)
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Wed Dec 31 16:00:00 1969
    Lease Expires:    Wed Dec 31 16:00:00 1969
    DNS Servers:   
    Adapter Name:    {DD5C0797-BC23-4732-85FE-AC59C926EE98}
    Description:    Realtek PCIe GBE Family Controller
    IP Address:    10.144.120.70
    Subnet Mask:    255.255.255.0
    Default Gateway:    10.144.120.1
    DHCP Enabled:    Yes
    DHCP Server:    10.144.120.3
    Lease Obtained:    Tue Mar 18 03:26:26 2014
    Lease Expires:    Mon Jun 16 03:26:26 2014
    DNS Servers:    10.144.5.30
            10.144.130.5
    Adapter Name:    {E7CA4853-FF4A-49AE-AA4E-06BB1DEE67D4}
    Description:    Ralink RT5390 802.11b/g/n WiFi Adapter
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Wed Dec 31 16:00:00 1969
    Lease Expires:    Wed Dec 31 16:00:00 1969
    DNS Servers:   
    Active Connection:    LAN Connection
    Connected:    Yes
    Online:        Yes
    Using Modem:    No
    Using LAN:    Yes
    Using Proxy:    No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Basic connection to the store failed.
    The network connection was refused.
    Connection attempt to Gracenote server was successful.
    The network connection was refused.
    iTunes has never successfully accessed the iTunes Store.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    F: hp DVD-RAM UJ8B1, Rev H.02
    Drive is empty.

  • Cannot connect to iTunes store unknown error(0x80090318)

    cannot connect to iTunes store unknown error(0x80090318)

    This solved my problem; maybe it would fix yours too: Uninstall iTunes 11 and all the applications that were installed with it. Afterwards, install iTunes 10 instead.
    Make sure to delete the library folder created by iTunes 11 in C:\Users\[username]\My Music\iTunes before launching the older versions of iTunes. Otherwise you would receive an error indicating that the programme cannot start.

  • HT1689 Why does my ipad always says CANNOT CONNECT TO ITUNES STORE even when i got all the internet connections needed?

    Why does my ipad always says CANNOT CONNECT TO ITUNES STORE even when i got all the internet connections needed?

    Check to make sure you don't have your restrictions turned on, which may be preventing your access to iTunes.
    Tap on the settings icon, then tap General, then check to see if you have restrictions turned to ON.  If so turn it off.

  • No connection to itunes store from my laptop, eventhough I have internet connection. What can I do?

    No connection to itunes store from my laptop, eventhough I have internet connection. What can I do?

    Brian recently posted instructions for a fix from Bsecure, Mom. See the following topic:
    bsecure has issued a fix for itunes 10.5 conflict

  • When I try to connect to App Store,I get an error message stating "cannot connect to iTunes Store.  I show 3 bars on wifi connection

    When I try to connect to App Store, I receive an error message stating, "cannot connect to iTunes Store.  I show 3 bars on my wifi connection?  Can someone help...why if I tap App store, does a iTune error message display?

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    Finally, if the Restore doesn't work, let the battery drain completely.  Then recharge for at least an hour and Restore again.

  • HT1689 I cannot connect to iTunes store, the error Message is always " cannot connect to iTunes store"

    Hi, I am using iPad. Whenever I tried to download app from App. Store, I always got this error message " cannot connect to iTunes store" and I noticed my light of wireless ADSL router is not blinking. Connection to Safari, map is ok. it was working before. Please help. Thanks.

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • HT4623 I have installed OS6 on my iPhone 4.  A new app is Passbook. When I click on the App Store bar at the bottom of the page a message pops up saying Cannot connect to the iTunes Store.  It shouldn't be trying to connect to the iTunes Store, should it?

    I have installed OS6 on my iPhone 4.  A new App is Passbook. When I click on the App Store bar at the bottom of the Passbook page a message pops up saying Cannot connect to iTunes Store.  That's wrong isn't it? It should not be trying to connect to the iTunes Store but to the App Store?.

    It should be telling you to download the latest iTunes on your computer... you can't install iTunes on your iPhone.

  • TS3297 i cant connect to itunes as an error code 37 keeps appearring

    hi i need some help to get my itunes working.an error 37 code keeps coming up and ive tried everything m ipad 2 and my iphone 5 are not working

    Try this user tip
    https://discussions.apple.com/docs/DOC-3551

  • I changed my password on Airport Express and now can't connect in iTunes. It does not ask for password ,I just see trying to connect and it fails. How do I enter new password in iTunes when it just keeps trying to connect ?

    When I select the Airport Express as Remote Speaker in Itunes I just see trying to connect and it can't connect.
    I changed my password on the Airport and I don't see where I can put in the new password in Itunes.
    This problem is on my Imac. On my Mac Pro a window came up asking for password to connect because it was the first time.
    I can connect on the Mac Pro but not my Imac.

    Update on my problem connecting in Itunes with my Airport Express. Not sure if anything I tried made a difference
    but I finally got the Pop up window saying this device requires a Password. I entered the password and I can once again use the Airport Express as a remote speaker.

  • I have a iPhone 4 S 16 GB.  I cannot connect to my home Wi Fi.  I tried several of the things I saw out here and it's still not working.  It just keeps trying to connect over and over but never conencts.

    I have a iPhone 4 S 16 GB.  I cannot connect to my home Wi Fi.  I tried following some suggestions I saw out here but nothing helps.  It just keeps trying and trying to connect. 

    You didn't say what you have already tried, but if you haven't already done so, power-cycle your router (unplug it for 15 seconds then plug it back in), then on your phone go to Settings>General>Reset and tap Reset Network Settings, then try joining your wifi again.

  • Cannot Connect to iTunes Store Unknown Error (-3212)

    I've been trying all the help suggestions on the support page and nothing has worked. I even uninstalled iTunes and the installed the latest version. The only thing I haven't tried is letting my IPS know about the compatibility file because I don't know what that is. Can you help me please.

    Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
    iTunes for Windows: iTunes Store Connection Troubleshooting
    iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
    Tunes for Windows could not establish a secure connection to the iTunes Store
    iTunes for Windows: Possible iTunes Store Errors
    for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
    Hope this helps.

  • Cannot connect to itunes store -- network error

    For over a week now I get a network connection error every time I try to use iTunes store, and when using Safari it no longer loads pages, says I'm not connected to the network. However the network is working fine and I'm able to connect to the internet using Firefox, iChat, and other software. I tried restarting my computer, reinstalling iTunes, everything I could think of and no luck.

    I posted this thread which may help you. There were SOOOO many people asking the same thing in different posts that I just posted my own. Hope it helps!
    http://discussions.apple.com/thread.jspa?threadID=1100357

  • Why can I no longer connect to iTunes store?  Error 301..

    Suddenly I cannot connect to iTunes. No idea why, apparantly it's error '301'. No firewall changes were made and iTunes is still permitted..

    Hello Josh,
    I was researching what may be causing you to not be able to access the iTunes store, and found a couple of articles that may help you out. The first is an article named Can't connect to the iTunes Store found here http://support.apple.com/kb/TS1368. There are steps to try depending on the Operating System you are running.
    Also there is a more Advanced troubleshooting article called iTunes: Advanced iTunes Store troubleshooting found here: http://support.apple.com/kb/TS3297 that may also help.
    And if you havent already, a great troubleshooting set of steps would be to restart the computer, router and/or modem then retest.
    All the best,
    Sterling

  • Cant connect to itunes store. unknown error -9813

    i have an itunes account and cannot log on, it continues to give me this message. itunes could not connect to the itunes store. An unknown error occured (-9813). It has nothing to do with the network because me and my roomate use the same one and it works fine on his computer.

    You could try to solve the problem by repairing the Keychains.
    Run Keychain Access (./Applications/Utilities), choose 'Keychain First Aid' from the Keychain Access menu, click 'Repair' and 'Start'. If that fails, go to the Keychain preferences>General and click 'Reset My Keychain'
    Reading other posts the above does not often seem to work.
    More successful is replacing the involved files by the same ones from another computer.
    If your roommate also has a Mac, copy the 'X509Anchors' and 'X509Certificates' files from ./System/Library/Keychains from his/her computer to your computer.
    If not available, try to locate another Mac and ask the user to donate the files.
    If this trick doesn't work either, do an Archive and Install. This will cost you some time and it may be necessary to re-install some non-Apple applications, but will (almost) certainly fix the problem.
    Hope this helps.
    M
    17' iMac 800 MHz, 768 MB RAM, 200 GB HD, DL burner   Mac OS X (10.4.7)   iTunes 7.0

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