Cannot connect to iTunes store on my Windows 7 computer

iTunes 9 worked fine on my system but ever since version 10 was introduced I haven't been able to connect to iTunes store from my computer. The screen remains blank. Diagnostics show everything is ok and I can download applications and sync my iPad but not access the store.

How to get iTunes Store to Work with Windows 7
First, Remove all iTunes and supporting software – and all “remnants” using Revo Uninstaller.  Ensure you set Revo Uninstaller on its “Advanced” setting.   You should be able to download a Revo trial software version at no cost.  Recommend one follow the directions posted at this website:   http://www.howtogeek.com/howto/23959/completely-remove-itunes-and-other-apple-so ftware-from-a-windows-computer/
The goal/intent of these directions/procedures is to ensure complete removal of all iTunes and its supporting software.  Make sure you get all of it, or you will end up repeating this lengthy procedure. 
Next, before reinstalling iTunes:
Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run the Command Prompt as Administrator then type in:
netsh winsock reset, hit enter, restart PC. 
After this procedure, then reload the latest version of iTunes Software and see if you can access the iTunes Store. 
If the iTunes Store does not open or completely open after installation, then run this procedure:    
Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run the Command Prompt as Administrator then type in:
netsh winsock reset, hit enter, restart PC, open iTunes… then open iTunes Store (yes, this is a repeat of the command line you ran prior to installation).
After this procedure, you may find the iTunes Store’s “initial page” will open.  However, you may not be able to access any music within the iTunes store…   Ensure you are logged in with your name and password…
Once you know you are logged in with your name and password, then: 
On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and choose Run as Administrator from the shortcut menu. If Windows needs your permission to continue, click Continue.
In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
You should see a message that the DNS Resolver Cache has been successfully flushed.
But wait, there’s more!  Now you need to go to the “Edit Button” of iTunes and select “Parental”.   Under “Parental”, check “Allow access to iTunes u” and then ensure iTunes Store is “unchecked”, then press “OK” to ensure this configuration “takes”.  Then, stop and restart iTunes.  You should now have a smooth running version of iTunes with full access to the iTunes store.  If not, then please modify these directions for those requiring a solid solution.  Thanks

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    When I press the OK button in the pop-up window, it flickers, but does not accept the command.

    Try a reset. Hold the Sleep and Home button down for about 10 seconds until you see the Apple logo. Ignore the red slider.

  • Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.

    Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.

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  • Hi just downloaded itunes 10.5.1.42 on windows vista, since then cannot connect to itunes store and cannot update iphone

    Hi just downloaded itunes 10.5.1.42 on windows vista, since then cannot connect to itunes store and cannot update iphone.
    Did try to uninstall itunes and to reinstall but no changes still the same issue. Also tried to install older version of Itunes.
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    Hi , I am recieving the same issues. I have been experiencing issues for about 2 months now.
    Cannot connect to itunes store. Cannot sync my iphone and download the update i have uninstalled and resinstalled. Its definetly not the internet. I even went to the apple store and noone at the genius bar could help me. Such a waste of time

  • TS1741 Bought an app last night.  Tried to buy another an hour later and got the window that says "Cannot connect to iTunes Store".  Still unable to connect today.  Tried restarting router. Help please....thanks!

    Bought an app last night.  Tried to buy another an hour later and got the window that says "Cannot connect to iTunes Store". Still unable to connect to store today.  Tried restarting router.  Help please....thanks.

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • Cannot connect to itunes store on windows pc

    Cannot connect to itunes store using windows pc.  Also trying to update 1st generation ipod touch. 

    Try:
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    What is the problem/question on updating the 1G iPod?
    It can only go to iOS 3.1.3 that you get here.
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  • App store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8

    app store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8

    Microsoft Windows 8 Business Edition (Build 9200)
    Hewlett-Packard HP Pavilion dv6 Notebook PC
    iTunes 11.1.5.5
    QuickTime not available
    FairPlay 2.5.16
    Apple Application Support 3.0.1
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.1.1.3
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0150B8980AD913B8
    Current user is not an administrator.
    The current local date and time is 2014-03-18 04:37:01.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.1.5.5 is currently running.
    iTunesHelper is currently not running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:    {240FD97D-8118-4928-BF4E-8A531F89D837}
    Description:    Microsoft Wi-Fi Direct Virtual Adapter
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Wed Dec 31 16:00:00 1969
    Lease Expires:    Wed Dec 31 16:00:00 1969
    DNS Servers:   
    Adapter Name:    {BCD0EF3F-C4A4-402C-969A-C46C079E56A6}
    Description:    Bluetooth Device (Personal Area Network)
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Wed Dec 31 16:00:00 1969
    Lease Expires:    Wed Dec 31 16:00:00 1969
    DNS Servers:   
    Adapter Name:    {DD5C0797-BC23-4732-85FE-AC59C926EE98}
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    IP Address:    10.144.120.70
    Subnet Mask:    255.255.255.0
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    DHCP Server:    10.144.120.3
    Lease Obtained:    Tue Mar 18 03:26:26 2014
    Lease Expires:    Mon Jun 16 03:26:26 2014
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            10.144.130.5
    Adapter Name:    {E7CA4853-FF4A-49AE-AA4E-06BB1DEE67D4}
    Description:    Ralink RT5390 802.11b/g/n WiFi Adapter
    IP Address:    0.0.0.0
    Subnet Mask:    0.0.0.0
    Default Gateway:    0.0.0.0
    DHCP Enabled:    Yes
    DHCP Server:   
    Lease Obtained:    Wed Dec 31 16:00:00 1969
    Lease Expires:    Wed Dec 31 16:00:00 1969
    DNS Servers:   
    Active Connection:    LAN Connection
    Connected:    Yes
    Online:        Yes
    Using Modem:    No
    Using LAN:    Yes
    Using Proxy:    No
    Firewall Information
    Windows Firewall is on.
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    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
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    No drivers in LowerFilters.
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  • Itunes cannot connect to iTunes store error 306

    Hi, I think I originally posted this on the wrong forum. So I will repost and hope for the best.
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    The connection was all set up by the local phone company and somehow they connected the iMac to airport via a modem.
    I know that this appears to defeat the point of airport but it worked fine.
    I had connection problems with the modem (it was old and needed replaced) that was attached to the airport and iMac. I arranged for the telephone company to come and replace the modem. However, although they replaced the modem and the internet connection is fine.
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    iTunes Store loads partially or returns "Error 306" or "Error 10054"
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    To reset iTunes Store cache:
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    Click the "Reset cache" button.
    Click OK and see if the issue is resolved.
    Adjust Parental Controls in iTunes:
    Open iTunes.
    Access iTunes preferences:
    On a Mac: From the iTunes menu, choose Preferences.
    On a Windows PC: From the Edit menu, choose Preferences.
    Click the Parental Controls tab.
    Remove restrictions on Parental Controls.
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    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • "Cannot connect to iTunes Store" & "iTunes store temporarily unavailable"

    PROBLEM:
    Our iPhones, iPad, and iPod Touches all give us "Cannot connect to iTunes Store" message when we try to purchase an App or update Apps using Apple's "App Store" App. When using iTunes on our MAC desktop, which is used to sync all our devices, I'd select "Check for available downloads" from the Store Menu and would recieve the error message "Unable to check for available downloads. The iTunes store is temporarily unavailable. Please check back later." All our devices and software were up to date. We had not upgraded to iCloud yet, allthough I don't think that matters.
    Note:
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    - This happened whether I was on my iPhone using our password protected WiFi, the non-password protected WiFi at the local Apple Store, as well as when I turned WiFi off and used 3G.
    I spent hours trying every solution offered on these discussion boards as well as an on non-Apple sites to no avail. I went to the local Apple store and after an hour and a half wait had someone at the Genius Bar check it out and say he couldn't fix it. I emailed Apple Help on this website and received a boilerplate reply pointing to 2 KBs that I'd already tried (support.apple.com/kb/TS1368) and (support.apple.com/kb/TS1398). When I replied I tried all that, and still needed help they pointed me to Apple Care. My husband called Apple Care who wouldn't talk to us because supposedly you can only purchase it during a window of time after buying your new device. Our iPad is the youngest at only 4 months old, so I don't know how that can be. Maybe he didn't want to pay for it just yet. I was ready to chuck these into the trash until my husband figured it out.
    So... if you're experiencing the same error messages, here was our fix. In hindsight it's so simple I can't believe it.
    SOLUTION:
    Went to the MAC desktop that we use to sync and update all our devices. In iTunes in the left hand column under "Store" click Download. The app at the top of the queue was "stuck" (similar to a printer that won't print because of a problem with the first job in the queue). Click the first App in the queue to get it downloading. That's it!
    Once they all chug through then you can start updating apps on your devices using the App Store app. Relief!
    I hope this helps someone because it was a frustrating experience!

    I had this exact issue.  However, I was not even able to "see" the pending downloads when I tried fixing them using the solution above.
    In another thread, I saw that someone mentioned an issue with the use of the "&" (ampersand) symbol in your appleID information.  I had recently changed my name and it did include the & symbol in my name (not the appleID itself).  I replaced the ampersand with the word "and" and saved.  I then went to the iTunes store and logged into my account there and made the same change on my billing name.
    Voila!  I could now access the 7 pending downloads on my desktop Mac and download them, and all iPhone/iPad/Ipods were again able to download from the app store.
    incidentally, I had several support tickets open on this issue and never once did the Apple person even suggest that this might be the issue. 

  • ITunes 9.2.0.61 cannot connect to iTunes Store

    To make a long story short, I have been through the forums and tried everything to no avail. I was asked to update iTunes in order to update my iPhone to ver 4. This was 3 days ago and I still have not updated my iPhone. I have updated iTunes to the above and cannot connect to itunes store. I have tried the forums which seems to have improved things but it is still not working. I have access to the iTunes store from my laptop and iPhone (Wifi) When I run iTunes and try to access the store it says "iTunes could not Connect to the iTunes Store. Make sure your network connection is active and try again"
    If I go to the iTunes help tab and Run Diagnostics, the Network connectivity test passes and verifies all ok???????????????
    I am not an IT guy but to my way of thinking, something is pointing iTunes to the wrong place when it wants to go to the store. I have spent enough time trying to fix my PC after apple broke it and would like to just upgrade my iPhone 3gS. I am waiting for an email from Apple since yesterday but would appreciate it if someone here could help me get this sorted.
    Herewith the additional info that may be required as well as verification that I should be able to connect to iTunes store.
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Dell Inc. Vostro1510
    iTunes 9.2.0.61
    QuickTime 7.6.6
    FairPlay 1.8.20
    Apple Application Support 1.3
    iPod Updater Library 9.2d4
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.1.0.62
    Apple Mobile Device Driver 1.49.0.0
    Bonjour 2.0.2.0 (214.3)
    iTunes Serial Number 50D4A26C8592F897
    Current user is an administrator.
    The current local date and time is 2010-06-24 11:01:57.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Video Display Information
    NVIDIA GeForce 8400M GS
    ** External Plug-ins Information **
    No external plug-ins installed.
    iPodService 9.2.0.61 is currently running.
    iTunesHelper 9.2.0.61 is currently running.
    Apple Mobile Device service 3.1.0.0 is currently running.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {D25AF4E1-5629-4695-A88C-33EB9B542680}
    Description: Dell Wireless 1395 WLAN Mini-Card - Packet Scheduler Miniport
    IP Address: 192.168.0.116
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.252
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.250
    Lease Obtained: Thu Jun 24 07:32:34 2010
    Lease Expires: Fri Jul 02 07:32:34 2010
    DNS Servers: 192.168.0.250
    192.168.0.250
    Adapter Name: {6322B6B8-7B23-4D8C-829C-D093ADFB2A84}
    Description: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.250
    Lease Obtained: Wed Jun 23 13:50:08 2010
    Lease Expires: Thu Jul 01 13:50:08 2010
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: Yes
    HTTP Proxy: 192.168.0.252:8080
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-04-21 19:51:31.
    Message was edited by: Gerrie Coetzee

    I would really try this...
    Edit > Preferences > Parental Control and check iTunes Store, Allow access to iTunes U and click OK. Try going to the store. Then go back to Preferences and uncheck iTunes Store
    or the LAN settings..
    After sitting at my computer for HOURS on Wednesday trying almost everything everyone suggested... I logged back into my PC Thursday & somehow my iTunes store was connected. I have absolutely no idea what I did. Point is you should probably try those, turn it off then turn it back on & see if that helps. I really wish I could help. I know exactly how much of a pain this entire issue can be.. Good luck!

  • TS1368 I cannot connect to iTunes store using iTunes. 'Secure link to iTunes store failed'. Please help!

    I cannot connect to iTunes store using iTunes. I have version 11.0.2.26 on Win 7 pc. I have had no problems until recently. Can't say exactly the problem began as I don't normally use my computer to access the store but my last successful access according to iTunes diagnostics was 28th Feb 2013 (if thats useful?!)
    I've run the Network Connectivity Test in iTunes diagnostics and I got the following results:
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    -Internet connection verified.
    -Secure link to iTunes failed.
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    My pc is connected to the internet. I've checked firewalls. Windows firewall is off. I'm running AVG internet security 2013. Iv've checked the firewall settings on that and iTunes is not being blocked.
    Getting kinda frustrated. Can anybody help please???

    I seem to have tracked down the problem. AVG Family Safety software was causing the issue somehow. I have uninstalled it and iTunes now working. I will contact AVG for a solution as I now have no way of blocking certain sites.

  • My ipod 4  apps will not open i try to update and i get cannot connect to itunes store

    My ipod 4 apps wil not open. They blink on then off real fast. I try to update but get the message "cannot connect to itunes store"> New apps work. I recently upgraded to windows 7, but our other ipod works fine. I recently deleted some songs and apps and since then have had this problem. i've tried all the suggestions I can find on appe support, nothing works

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
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    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
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  • My iphone is not able to connect to itunes and shows the msg "cannot connect to itunes store", my iphone is not able to connect to itunes and shows the msg "cannot connect to itunes store"

    my iphone is not able to connect to itunes and shows the msg "cannot connect to itunes store"

    Hello there, Nau1988.
    The following Knowledge Base article should help with troubleshooting your issue:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    In your case, focus on the section titled "Troubleshooting on an iPhone, iPad or iPod Touch", there are detailed steps here for working to a resolution of your issue.
    Additionally you might want to review the recommendations in this article as well:
    iTunes for Windows: iTunes Store connection troubleshooting
    http://support.apple.com/kb/HT1527
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • TS3297 when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    when i try to access itunes store..i get a message saying 'cannot connect to itunes store..PLEASE HELP!!!

    Hello Ducati848,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Best of luck,
    Mario

  • How to rid ipad3 of cannot connect to itunes store

    I have tried all the suggestions on the web including those on apple support but I am still unable to get rid of "cannot connect to itunes store" as a small window in the center off my ipad 3. Have changed DNS, Time and checked that I have i0S6.0.1 software on the ipad. Sometimes I can load books to the pad but most often "cannot connect to itunes store" comes up and the ipad stops downloading.  Any ideas?  thanks jim

    Just to verify I've selected all songs and made sure they shared the same information and I've selected "Get Info" and numbered the tracks in order, so yes, I've done the obvioous stuff.

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