Cannot connect to iTunes store.Safari cannot find server
Cannot connect to iTunes store.Safari cannot find server.I can't update my games and other applications cos iPad cannot connect to iTunes store.Please help
Be sure you have a good WiFi signal!
Try reset modem/router (disconnect from power for some minutes)
Keep the Powerbutton and the Homebutton pressed at the same time until you see the Apple logo on your iPad screen.
Similar Messages
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ICloud connection error, iTunes Store not loading, update server not responding. Please Help.
Please Help! I am in desperate need to access my email. Thank you.
whenever I sign in iCloud, this happens:
APPLICATION NAME
cloudos
ERROR
authDidNotConnect
TYPE
server
APP STATECHART
SC.Statechart:sc915
initialized: true
name: cloudos-statechart
current-states: [
active.authUI.fieldsEditable
state-transition:
active: false
suspended: false
handling-event: false
BUILD NUMBER
14C.131409
TIME
Fri May 02 2014 21:03:39 GMT+1000 (EST) (1399028619503)
HOST
www.icloud.com
USER AGENT
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:28.0) Gecko/20100101 Firefox/28.0
ENVIRONMENT
PROD
RECENT LOG MESSAGES
Fri, 02 May 2014 10:22:58 GMT: DEBUG: SC.Module: Attempting to load 'cloudos_foundation/springboard'
Fri, 02 May 2014 10:22:58 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' already loaded.
Fri, 02 May 2014 10:22:58 GMT: DEBUG: SC.Module: Evaluating JavaScript for module 'cloudos_foundation/springboard'.
Fri, 02 May 2014 10:22:58 GMT: DEBUG: CloudOS.main() already has localized strings, proceeding to run CloudOS.run() now.
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Loading localized strings and metrics
Fri, 02 May 2014 10:22:58 GMT: DEBUG: --> Request 1: GET to /applications/pages/current/info.json, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: DEBUG: --> Request 2: GET to /applications/numbers/current/info.json, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: DEBUG: --> Request 3: GET to /applications/keynote/current/info.json, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN initialize statechart
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: __ROOT_STATE__
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: ---
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: ---
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: __ROOT_STATE__
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: loading
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: loading
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: __ROOT_STATE__
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: validatingAuth
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: loading
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: loading
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = __ROOT_STATE__
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: loading
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: validatingAuth
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: validatingAuth.gettingReply
Fri, 02 May 2014 10:22:58 GMT: DEBUG: COS: Sending validate POST request to https://setup.icloud.com/setup/ws/1/validate
Fri, 02 May 2014 10:22:58 GMT: DEBUG: --> Request 4: POST to https://setup.icloud.com/setup/ws/1/validate?clientBuildNumber=14C.131409&client Id=CA53A6CC-FA79-4150-AF39-248318487608, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: validatingAuth.gettingReply
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: validatingAuth
Fri, 02 May 2014 10:22:58 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END initialize statechart
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Language check: null -> en-us. We WILL relocalize.
Fri, 02 May 2014 10:22:58 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/springboard' has completed loading, invoking callbacks.
Fri, 02 May 2014 10:22:58 GMT: DEBUG: <-- Response 1: 200 (417ms), headers: Accept-Ranges=bytes, Cache-Control=no-cache, no-store, private, Connection=keep-alive, Content-Encoding=gzip, Content-Language=en-us, Content-Length=162, Content-Type=application/json, Date=Fri, 02 May 2014 10:22:58 GMT, Etag="b8-4f7da4953c300", Expires=Sat, 02 May 2015 10:22:58 GMT, Last-Modified=Fri, 25 Apr 2014 09:06:52 GMT, Server=Apache, Strict-Transport-Security=max-age=31536000; includeSubDomains, Vary=Accept-Encoding body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Setting up appInfo for pages
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 1 conditions. Requirement was: dynamic app pages
Fri, 02 May 2014 10:22:58 GMT: DEBUG: <-- Response 2: 200 (432ms), headers: Accept-Ranges=bytes, Cache-Control=no-cache, no-store, private, Connection=keep-alive, Content-Encoding=gzip, Content-Language=en-us, Content-Length=164, Content-Type=application/json, Date=Fri, 02 May 2014 10:22:58 GMT, Etag="bc-4f7da4953c300", Expires=Sat, 02 May 2015 10:22:58 GMT, Last-Modified=Fri, 25 Apr 2014 09:06:52 GMT, Server=Apache, Strict-Transport-Security=max-age=31536000; includeSubDomains, Vary=Accept-Encoding body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Setting up appInfo for numbers
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 1 conditions. Requirement was: dynamic app numbers
Fri, 02 May 2014 10:22:58 GMT: DEBUG: <-- Response 3: 200 (451ms), headers: Accept-Ranges=bytes, Cache-Control=no-cache, no-store, private, Connection=keep-alive, Content-Encoding=gzip, Content-Language=en-us, Content-Length=165, Content-Type=application/json, Date=Fri, 02 May 2014 10:22:58 GMT, Etag="bc-4f7da4953c300", Expires=Sat, 02 May 2015 10:22:58 GMT, Last-Modified=Fri, 25 Apr 2014 09:06:52 GMT, Server=Apache, Strict-Transport-Security=max-age=31536000; includeSubDomains, Vary=Accept-Encoding body: (omitted)
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Setting up appInfo for keynote
Fri, 02 May 2014 10:22:58 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 1 conditions. Requirement was: dynamic app keynote
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Prefetching module 'cloudkit/error_catcher'.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/error_catcher' -> '/system/cloudos/14C.131409/cloudkit/error_catcher/14C.131409/en-us/stylesheet. css'
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/error_catcher' -> '/system/cloudos/14C.131409/cloudkit/error_catcher/14C.131409/en-us/javascript- strings.js'
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Prefetching module 'cloudos_foundation/language'.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/language' -> '/system/cloudos/14C.131409/cloudos_foundation/language/14C.131409/en-us/javasc ript-strings.js'
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Prefetching module 'coreweb/date_formatter'.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Loading JavaScript file in 'coreweb/date_formatter' -> '/system/cloudos/14C.131409/coreweb/date_formatter/14C.131409/en-us/javascript- strings.js'
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Prefetching module 'cloudos_foundation/alarms'.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudos_foundation/alarms' -> '/system/cloudos/14C.131409/cloudos_foundation/alarms/14C.131409/en-us/styleshe et.css'
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudos_foundation/alarms' -> '/system/cloudos/14C.131409/cloudos_foundation/alarms/14C.131409/en-us/javascri pt-strings.js'
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' finished loading.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' was prefetched, not evaluating until needed.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' finished loading.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/language' was prefetched, not evaluating until needed.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'coreweb/date_formatter' finished loading.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'coreweb/date_formatter' was prefetched, not evaluating until needed.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/alarms' finished loading.
Fri, 02 May 2014 10:22:59 GMT: DEBUG: SC.Module: Module 'cloudos_foundation/alarms' was prefetched, not evaluating until needed.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: <-- Response 4: 0 (timed out), headers: body: (empty)
Fri, 02 May 2014 10:23:28 GMT: DEBUG: COS: invoking validateDidFail
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN sendEvent: 'authDidNotConnect'
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: validatingAuth.gettingReply: will handle event 'authDidNotConnect'
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: active.authUI
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: validatingAuth.gettingReply
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: validatingAuth.gettingReply
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = __ROOT_STATE__
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: validatingAuth.gettingReply
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: validatingAuth
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI.downloadingAuthModule
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/auth_ui'
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Module 'cloudkit/auth_ui' is not loaded, loading now.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: 'cloudkit/auth_ui' depends on 'cloudkit/photo', loading dependency…
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/photo'
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' is not loaded, loading now.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/photo' -> '/system/cloudos/14C.131409/cloudkit/photo/14C.131409/en-us/javascript.js'
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Loading CSS file in 'cloudkit/auth_ui' -> '/system/cloudos/14C.131409/cloudkit/auth_ui/14C.131409/en-us/[email protected] '
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Loading JavaScript file in 'cloudkit/auth_ui' -> '/system/cloudos/14C.131409/cloudkit/auth_ui/14C.131409/en-us/javascript-string s.js'
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: active.authUI.downloadingAuthModule
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: active.authUI
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END sendEvent: 'authDidNotConnect'
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' finished loading.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudkit/photo'.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Module 'cloudkit/photo' has completed loading, invoking callbacks.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Module 'cloudkit/auth_ui' finished loading.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Evaluating and invoking callbacks for 'cloudkit/auth_ui'.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: SC.Module: Module 'cloudkit/auth_ui' has completed loading, invoking callbacks.
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: active.authUI.fieldsEditable
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: active.authUI.downloadingAuthModule
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: active.authUI.downloadingAuthModule
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = active.authUI
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: active.authUI.downloadingAuthModule
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI.fieldsEditable
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: active.authUI.fieldsEditable
Fri, 02 May 2014 10:23:28 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: active.authUI.fieldsEditable
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Preloading background images, but every image was already loaded. Running callback immediately.
Fri, 02 May 2014 10:23:28 GMT: DEBUG: At long last, SpringboardView is now allowed to generate button instances!
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 9 conditions. Requirement was: initial set of buttons
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 8 conditions. Requirement was: Button for mail
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 7 conditions. Requirement was: Button for contacts
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 6 conditions. Requirement was: Button for notes
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 5 conditions. Requirement was: Button for reminders
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 4 conditions. Requirement was: Button for find
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 3 conditions. Requirement was: Button for pages
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 2 conditions. Requirement was: Button for numbers
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: A wait condition became satisfied. Still waiting on 1 conditions. Requirement was: Button for keynote
Fri, 02 May 2014 10:23:28 GMT: DEBUG: Springboard: Springboard View has become ready to show! All of its wait conditions have been satisfied.
Fri, 02 May 2014 10:23:36 GMT: DEBUG: Sending stats to feedbackws
Fri, 02 May 2014 10:23:36 GMT: DEBUG: --> Request 5: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:23:51 GMT: DEBUG: Sending stats to feedbackws
Fri, 02 May 2014 10:23:51 GMT: DEBUG: --> Request 6: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:24:54 GMT: DEBUG: <-- Response 5: 200 (78147ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Fri, 02 May 2014 10:24:54 GMT: INFO: Successfully sent stats to feedbackws
Fri, 02 May 2014 10:24:58 GMT: DEBUG: <-- Response 6: 200 (66699ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Fri, 02 May 2014 10:24:58 GMT: INFO: Successfully sent stats to feedbackws
Fri, 02 May 2014 10:29:18 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:29:40 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:30:34 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN sendEvent: 'userDidSubmit'
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: active.authUI.fieldsEditable: will handle event 'userDidSubmit'
Fri, 02 May 2014 10:30:41 GMT: DEBUG: CloudKit: Sending login POST request to https://setup.icloud.com/setup/ws/1/login
Fri, 02 May 2014 10:30:41 GMT: DEBUG: --> Request 7: POST to https://setup.icloud.com/setup/ws/1/login?clientBuildNumber=14C.131409&clientId= CA53A6CC-FA79-4150-AF39-248318487608, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: active.authUI.fieldsEditable
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: active.authUI.fieldsEditable
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = active.authUI
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: active.authUI.fieldsEditable
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:30:41 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END sendEvent: 'userDidSubmit'
Fri, 02 May 2014 10:31:00 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:31:11 GMT: DEBUG: <-- Response 7: 0 (timed out), headers: body: (empty)
Fri, 02 May 2014 10:31:11 GMT: DEBUG: COS: invoking loginDidFail
Fri, 02 May 2014 10:31:11 GMT: WARN: Auth: No auth bag or recognized status code
Fri, 02 May 2014 10:31:11 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN sendEvent: 'authDidNotConnect'
Fri, 02 May 2014 10:31:11 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: active.authUI.attemptIsSubmitted: will handle event 'authDidNotConnect'
Fri, 02 May 2014 10:31:11 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END sendEvent: 'authDidNotConnect'
Fri, 02 May 2014 10:31:19 GMT: DEBUG: Sending stats to feedbackws
Fri, 02 May 2014 10:31:19 GMT: DEBUG: --> Request 8: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:31:24 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:32:05 GMT: DEBUG: <-- Response 8: 200 (46127ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Fri, 02 May 2014 10:32:05 GMT: INFO: Successfully sent stats to feedbackws
Fri, 02 May 2014 10:34:54 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:37:33 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = active.authUI
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:35 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:35 GMT: DEBUG: CloudKit: ErrorCatcher dialog invoked.
Fri, 02 May 2014 10:37:36 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/error_catcher'
Fri, 02 May 2014 10:37:36 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' already loaded.
Fri, 02 May 2014 10:37:36 GMT: DEBUG: SC.Module: Evaluating JavaScript for module 'cloudkit/error_catcher'.
Fri, 02 May 2014 10:37:36 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' has completed loading, invoking callbacks.
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN sendEvent: 'userDidSubmit'
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: active.authUI.fieldsEditable: will handle event 'userDidSubmit'
Fri, 02 May 2014 10:37:43 GMT: DEBUG: CloudKit: Sending login POST request to https://setup.icloud.com/setup/ws/1/login
Fri, 02 May 2014 10:37:43 GMT: DEBUG: --> Request 9: POST to https://setup.icloud.com/setup/ws/1/login?clientBuildNumber=14C.131409&clientId= CA53A6CC-FA79-4150-AF39-248318487608, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = active.authUI
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: active.authUI.fieldsEditable
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 10:37:43 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END sendEvent: 'userDidSubmit'
Fri, 02 May 2014 10:37:43 GMT: DEBUG: Sending stats to feedbackws
Fri, 02 May 2014 10:37:43 GMT: DEBUG: --> Request 10: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:37:55 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:37:59 GMT: DEBUG: autoUpdate: Running latest build, 14C.131409
Fri, 02 May 2014 10:38:03 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:38:14 GMT: DEBUG: <-- Response 9: 0 (timed out), headers: body: (empty)
Fri, 02 May 2014 10:38:14 GMT: DEBUG: COS: invoking loginDidFail
Fri, 02 May 2014 10:38:14 GMT: WARN: Auth: No auth bag or recognized status code
Fri, 02 May 2014 10:38:14 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN sendEvent: 'authDidNotConnect'
Fri, 02 May 2014 10:38:14 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: active.authUI.attemptIsSubmitted: will handle event 'authDidNotConnect'
Fri, 02 May 2014 10:38:14 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END sendEvent: 'authDidNotConnect'
Fri, 02 May 2014 10:38:18 GMT: DEBUG: <-- Response 10: 200 (34469ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Fri, 02 May 2014 10:38:18 GMT: INFO: Successfully sent stats to feedbackws
Fri, 02 May 2014 10:38:22 GMT: DEBUG: Sending stats to feedbackws
Fri, 02 May 2014 10:38:22 GMT: DEBUG: --> Request 11: POST to https://feedbackws.icloud.com/reportStats, headers: Content-Type=text/plain, body: (omitted)
Fri, 02 May 2014 10:38:25 GMT: DEBUG: <-- Response 11: 200 (3398ms), headers: Cache-Control=no-cache, no-store, private, Content-Type=application/json; charset=UTF-8 body: (omitted)
Fri, 02 May 2014 10:38:25 GMT: INFO: Successfully sent stats to feedbackws
Fri, 02 May 2014 10:38:37 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:39:47 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:42:58 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:43:45 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:44:12 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 10:52:58 GMT: DEBUG: autoUpdate: Running latest build, 14C.131409
Fri, 02 May 2014 10:59:09 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 11:03:38 GMT: DEBUG: CloudOS window received focus event
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: BEGIN gotoState: active.authUI.fieldsEditable
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: starting from current state: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states before: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: pivot state = active.authUI
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: <-- exiting state: active.authUI.attemptIsSubmitted
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: --> entering state: active.authUI.fieldsEditable
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: current states after: active.authUI.fieldsEditable
Fri, 02 May 2014 11:03:39 GMT: INFO: SC.Statechart<cloudos-statechart, sc915>: END gotoState: active.authUI.fieldsEditable
Fri, 02 May 2014 11:03:39 GMT: DEBUG: CloudKit: ErrorCatcher dialog invoked.
Fri, 02 May 2014 11:03:39 GMT: DEBUG: SC.Module: Attempting to load 'cloudkit/error_catcher'
Fri, 02 May 2014 11:03:39 GMT: DEBUG: SC.Module: Module 'cloudkit/error_catcher' already loaded.I click on the iTunes store button and it comes up with the loading bar at the top of the screen where the song time marker would be, but nothing ever happens. It just loads and loads and loads, I don't even get an error message...
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
HT203167 I cannot connect to itunes store. cant find 2 movies i purchased on i-pad??
I saw the download on my ipad but am unable to find where the movies are?'
If you can't find the movie you downloaded on your iPad, iPhone or iPod Touch, check inside your Videos App
-
I cannot connect to itunes store or safari but my internet connection is working, why is this?
My internet connection is working, however, I cannot connect to itunes store, safari or updates on my MacBook when connected to my home wi fi. I can do so if I connect to another wi fi account, e.g. at work. Also I can connect to safari and itunes store using my home wi fi if I use my ipad or iphone. I have tried to re-authorize the Mac Book in case that is the issue but I cannot beacuse safari and itunes store not working. My internet provider say they do not know what the problem is.
Hello pp585,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Have a nice day,
Mario -
When I press the iTunes button on my ipod touch I get the message 'cannot connect to iTunes store' . My wifi is working fine, I can connect to safari & you tube, no parental setting in place, and time and date are correct. Can anyone help please? I have restored my ipod to factory settings and rest it.
I also tried moving the date forward by a year and then moving it back to normal and it still doesn't work. i can't find an automatic update of time zones on my itouch to turn this off.
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Hello, my iPod touch is not working right. It says its connected but if I select App Store, safari and other apps that require wifi pops out a note saying either"error loading" or "cannot connect to iTunes Store" and would exit the app automatically. Please help.
Thank You.See:
Can't connect to the iTunes Store -
Why do i keep getting the message 'Cannot connect to iTunes Store' when I have done every connection I can find? What does the error message (-1202) mean when I am on the iTunes site on my computer?
Hi Velvalee,
While there may not be specific information about that error, here is an article of steps for troubleshooting connectivity issues with the iTunes store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If that article does not help, there is a link near the bottom for an additional article of advanced troubleshooting.
Cheers!
- Ari -
i have an ipod touch and for some reason cannot connect to itunes store. I have full wifi and can get on my safari and was able to update my apps before. I can still get apps but when i try to update it says cannot connect to itunes store. Some1 help!
See these previous dicussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
My mac works well on internet with safari. I cannot get my itunes to connect with itunes store. can anybody help me?, My mac works well on internet with safari. I cannot get my itunes to connect with itunes store. can anybody help me?
i tunes asks me to check internet connection.
-
I cannot connect to iTunes Store and there doesn't come a notification.. How can i fix it??
I cannot connect to iTunes Store and there doesn't come a notification.. How can i fix it??
It's been going on for a time now and no matter how many times i remove and install again it will not workI was having the same problems after downloading 10.4.1 IStore would only download half way then nothing attempted reinstall no goood checked the Diagnostics with IPad connected, indicated no errors. more than a few hours browsing possible solutions. Found one stating 'Remove all Itunes connected software, i.e. Bonjour, ITunes, Safari etc from PC via the Uninstall Safely Feature and ReInstall. Hey Presto it worked now no issues.
Good Luck. I am using Windows 7.
That's my problem exactly, but I can't find the: ''Uninstall Safely Feature and ReInstall''. Where is that??
Thank You -
HT1725 I cannot connect to itunes store via iphone4
suddenly my iPhone4 says: Cannot connect to itunes store.
How do i solve this???I was having the same problems after downloading 10.4.1 IStore would only download half way then nothing attempted reinstall no goood checked the Diagnostics with IPad connected, indicated no errors. more than a few hours browsing possible solutions. Found one stating 'Remove all Itunes connected software, i.e. Bonjour, ITunes, Safari etc from PC via the Uninstall Safely Feature and ReInstall. Hey Presto it worked now no issues.
Good Luck. I am using Windows 7.
That's my problem exactly, but I can't find the: ''Uninstall Safely Feature and ReInstall''. Where is that??
Thank You -
Ipod -error message cannot connect to iTunes Store
Trying to access iTunes Store on ipod but error message says cannot connect to iTunes Store.
WiFi is working fine. Safari works fine. Please let me know why I can not access iTunes!
I'm trying to download the Media Remote App on my ipod throught the iTunes Store but I am unable to.Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight
Can't connect to the iTunes Store -
Can no longer download apps, constantly get "cannot connect to iTunes Store"
Can no longer download apps, constantly get "cannot connect to iTunes Store"
Can connect to iTunes, Safari, Google et etc. No issue with our wifi/network, we also have another iPad which fas no problem downloading apps.Try syncing your iPad with your computer, that way it can update its version of iTunes.
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I have done all the usual re boots on wifi and iPad, phone and so that is not the problem. I have 3 apps waiting to update bit they are stuck there, I cannot connect to iTunes Store and so you know I am not trying to connect to tunes! I am trying to update apps but cannot connect on either my iPad or iPhone. Changing the date does not work! Has anyone had this happen to them and if so how did you resolve it?
For those who are getting annoyed, I have found a solution which requires you to create a new apple ID without using credit card information:
1. Go the app store
2. Hit cancel when it asks you to sign in (If it doesn't, continue to step 3)
3. Find a free app and try to download it
4. you to sign in option will appear, it will ask you if you want to use existing ID or create a new apple id. SELECT CREATE NEW APPLE ID
5. Follow the steps and when it gets to the stage it asks you for your card info, Choose 'None'
6. Full in all you name and address etc... And click next.
7. Verify your email and Enjoy downloading FREE apps
8. Say thank you as I do appreciate your love :) -
My ipod 4 apps will not open i try to update and i get cannot connect to itunes store
My ipod 4 apps wil not open. They blink on then off real fast. I try to update but get the message "cannot connect to itunes store"> New apps work. I recently upgraded to windows 7, but our other ipod works fine. I recently deleted some songs and apps and since then have had this problem. i've tried all the suggestions I can find on appe support, nothing works
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
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