Cannot connect to iTunes Store since bought Sony laptop running Windows 8
I have a new Sony Vaio laptop running on Windows 8. Everything is fine with iTunes (my music etc transferred and new iPhone 5S synced no problem) except I cannot connect to the Store. The connection bar runs to about three-quarters of the way and then message pops up saying "iTunes has stopped working". Have tried uninstalling and re-installing. Has made no difference. I have ESET firewall protection but this wasn't a problem on my old Sony with Vista. Help! Thank you in advance!
Wow. Have just found a fix on another board that worked! Try this:
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
Similar Messages
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Cannot connect to iTunes Store since evening of 23 Aug 2007
And still cannot connect this morning (24 Aug 2007).
This was working just fine on 22 Aug.
Is there any way to tell if the iTunes store is down for maintenance?Are you getting Connection Reset messages? If so, this may sound dumb, but try this...TRY as hard as you can to log into your iTunes account. If you can get in, change your payment preferences. Switch to paypal or switch to a credit card. This is only temporary, you can change it again next time.
Quit iTunes and restart.
This fixed the problem for me. It seems that if iTunes gives you a credit it can mess things up. I found out this info from an archived thread and this thread:
http://discussions.apple.com/thread.jspa?messageID=3134045
I really hope this helps you. Good luck! -
Itunes cannot connect to itunes store on my sony vaio
it tells me to check my network settings but I have tried everything I can think of...I'm sure it is quite simple but this is all new to me. I have changed my firewall settings-checked off the exceptions for itunes etc. Help!
Apple’s having trouble with the iTunes Store servers right now. Wait for them to resolve the issue.
(123878) -
Hi just downloaded itunes 10.5.1.42 on windows vista, since then cannot connect to itunes store and cannot update iphone.
Did try to uninstall itunes and to reinstall but no changes still the same issue. Also tried to install older version of Itunes.
Need HELPHi , I am recieving the same issues. I have been experiencing issues for about 2 months now.
Cannot connect to itunes store. Cannot sync my iphone and download the update i have uninstalled and resinstalled. Its definetly not the internet. I even went to the apple store and noone at the genius bar could help me. Such a waste of time -
Bought an app last night. Tried to buy another an hour later and got the window that says "Cannot connect to iTunes Store". Still unable to connect to store today. Tried restarting router. Help please....thanks.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Since the last iphone software upgrade, every time i try to download an application i keep getting the message "cannot connect ot itunes store". How can i resolve this? I have tried rebooting but that didnt work.
Try logging out of your account on the iPhone by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months (or maybe a year or two) in the future and then re-trying -
Error "Cannot connect to iTunes Store"
I just bought an iPad 3 from UAE, I have the Emerati app store, I have just updated my iPad 3 to iOS 6 and I've been having a problem with my AppStore. Whenever I try to download any app I get an error "Cannot connect to iTunes Store" this is been happening since 3 days
TRY this SOLUTION . if you do this exact order you could able to login again..
hope it works.. dont forget to close all tabs:D
Thanks schan20, this worked perfect. I closed all apps, double tapping home key from home screen, turned set date and time automatically off, clicked set daate and time, changed year to 2014. I then opened updates on apps and got the security message, went back to set date and time, turned on set automatically, opened app store back up (did not force close after security message) , got to loading and had 21 apps to update
Not sure what caused this initially; but some things I had done in the past were, I had set date and time auto off, I had changed the date and time numerous times in a row for the game deer hunter reloaded to get gold, most of the time stopping around August each time. Other than that, I have not made any major changes or added any apps when it stopped working. -
After OS4 upgrade cannot connect to iTunes Store???
Hey guys,
I upgraded my 3GS software to OS4 and since then I am unable to connect to the itunes store from my phone. I can connect to the internet using Safari and i can access the store when I connect my phone to my laptop. But when i try to connect to itunes store just from my phone through wireless, it just says "Cannot connect to itunes store".
My internet connection/Wifi is super, there are no problems there.
Pls help me out with this glitch. Its annoying!
Thanks a ton!I think this might have something to do with using 2 iPhones on 1 computer. My boyfriend and I each bought an iPhone 4 yesterday - mine works fine (I was the first to connect to iTunes). My boyfriend connected his to iTunes after me, then when he disconnected from the computer and tried to access the iTunes store through wifi it came up with the "cannot connect to iTunes store" message on his iPhone.
I created a new user on our laptop and downloaded iTunes again. I connected my boyfriend's iPhone and restored to factory settings and this seemed to do the trick!!!! Hope this helps! -
IPad app store message "Cannot connect to iTunes store"
Recently my iPad (wifi) & my husband's iPhone (AT&T)have been unable to connect to the app store or iTunes. We get the message "cannot connect to iTunes store". The only thing that I have done recently is download a kindle book & add a Bluetooth keyboard. The keyboard was never paired with the iPhone so I don't think that could be the issue. The iPad & iPhone have both been updated, but that hasn't resolved the issue. There was no problem connecting to iTunes through the PC to run the update. Why would both devices suddenly have the same problem? One is wifi & one is 3G so it's not the connection. They have nothing in common except the error. Any help would be appreiciated since this is getting frustrating. Thanks!
Hi, Thank you! I did as you suggested but it didn't work. So, this time I cleared all apps out of the tray, signed out of my account at the store, and did a hard reboot. Then on my desktop I signed out of my account in iTunes and then synced. I have signed back into the store on the iPad but still get the same message.
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my phone keep asking me to sign in to iTunes store and will not allow me to download apps. it sends a message saying "Cannot connect to itunes store" what do i do?
Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections. -
My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
Has anyone else had this problem? If so how can I fix this?Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections. -
ITunes 9.2.0.61 cannot connect to iTunes Store
To make a long story short, I have been through the forums and tried everything to no avail. I was asked to update iTunes in order to update my iPhone to ver 4. This was 3 days ago and I still have not updated my iPhone. I have updated iTunes to the above and cannot connect to itunes store. I have tried the forums which seems to have improved things but it is still not working. I have access to the iTunes store from my laptop and iPhone (Wifi) When I run iTunes and try to access the store it says "iTunes could not Connect to the iTunes Store. Make sure your network connection is active and try again"
If I go to the iTunes help tab and Run Diagnostics, the Network connectivity test passes and verifies all ok???????????????
I am not an IT guy but to my way of thinking, something is pointing iTunes to the wrong place when it wants to go to the store. I have spent enough time trying to fix my PC after apple broke it and would like to just upgrade my iPhone 3gS. I am waiting for an email from Apple since yesterday but would appreciate it if someone here could help me get this sorted.
Herewith the additional info that may be required as well as verification that I should be able to connect to iTunes store.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Vostro1510
iTunes 9.2.0.61
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)
iTunes Serial Number 50D4A26C8592F897
Current user is an administrator.
The current local date and time is 2010-06-24 11:01:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
NVIDIA GeForce 8400M GS
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {D25AF4E1-5629-4695-A88C-33EB9B542680}
Description: Dell Wireless 1395 WLAN Mini-Card - Packet Scheduler Miniport
IP Address: 192.168.0.116
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.252
DHCP Enabled: Yes
DHCP Server: 192.168.0.250
Lease Obtained: Thu Jun 24 07:32:34 2010
Lease Expires: Fri Jul 02 07:32:34 2010
DNS Servers: 192.168.0.250
192.168.0.250
Adapter Name: {6322B6B8-7B23-4D8C-829C-D093ADFB2A84}
Description: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.0.250
Lease Obtained: Wed Jun 23 13:50:08 2010
Lease Expires: Thu Jul 01 13:50:08 2010
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.0.252:8080
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-04-21 19:51:31.
Message was edited by: Gerrie CoetzeeI would really try this...
Edit > Preferences > Parental Control and check iTunes Store, Allow access to iTunes U and click OK. Try going to the store. Then go back to Preferences and uncheck iTunes Store
or the LAN settings..
After sitting at my computer for HOURS on Wednesday trying almost everything everyone suggested... I logged back into my PC Thursday & somehow my iTunes store was connected. I have absolutely no idea what I did. Point is you should probably try those, turn it off then turn it back on & see if that helps. I really wish I could help. I know exactly how much of a pain this entire issue can be.. Good luck! -
Cannot connect to iTunes Store iOS 6.1.3 iPad 3G
Since iOS 6.1.3 I'm not always able to update my Apps in the AppStore.
I receive the classic "Cannot connect to iTunes Store". I can see it is a time-out in a wrong route config or something.
My iPhone and iPad mini works fine.
I've tried reset network settings. Also I've tried to update over 3G (no WiFi) and this worked well (not for Apps >50Mb).
When I try to resume to update from WiFi (disable 3G) it still doesn't work.
Tried to kill the AppStore app, didn't work.
Anyone also having this problem?I saw a failed download in iTunes (iPad) and retried to download this song.
This went ok. Then back to the AppStore and whala it all works again.
Maybe it was an error with Apple, I don't know. -
TS1424 Cannot connect to iTunes store when trying to make in-app purchases .
I cannot make additional in-app purchases. Message always says cannot connect to iTunes store. I cn purchase apps with no problems but if I want to purchase additional packs for a game, I cannot. Anyone else have this issue?
I had this issue just yesterday. There was a message that said: Cannot connect to itunes store when i bought new challenges for a game. Later, when I checked my account, it still charged me money on my itunes card
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My ipod 4 apps will not open i try to update and i get cannot connect to itunes store
My ipod 4 apps wil not open. They blink on then off real fast. I try to update but get the message "cannot connect to itunes store"> New apps work. I recently upgraded to windows 7, but our other ipod works fine. I recently deleted some songs and apps and since then have had this problem. i've tried all the suggestions I can find on appe support, nothing works
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
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