Cannot connect to itunes store with my computer

i open itunes and it never connects to store. 

Could you walk us through what happens when you try to connect to the Store, please?

Similar Messages

  • TS1368 Still cannot connect to iTunes store with iPad2. Have tried all suggestions.

    I cannot connect to iTunes store with my iPad2. Not sure why. If anyone has suggestions, I'm all ears...  Thanks so much!

    Don't know if this has any bearing on the conversation at hand, but I ran into this issue last night. Started when I couldn't purchase anything via Comixology. Which caused a lot of swearing.
    But then realized, that I couldn't get to the Apple store either.
    Figuring that it was my wifi access point being a jerk, I reset that. And "forgot", then reconfigured my wireless.
    Still nothing.
    At this point, I checked our ISP (Charter) to see if they had an outage. They did. DNS servers were hosed. I gave up and went to bed.
    This morning. Same thing. One thing I noticed, was that all of our computers -- not iDevices -- had no problems. Weird.
    So I checked the firewall, and found that every request was going to Malaysia, or Thailand. I have country blocking enabled on our firewall. So, I thought that was weird. Checked the IP addresses that were blocked, and found that they were Akamai addresses. I allowed one device through, to test, and everything works.
    Wondering if Apple is leaning on Akamai for the flood of traffic that the IOS 6 upgrade is causing.
    In any case, if your ISP, or firewall, router, what-not blocks Asian rim countries, it's worth a check.

  • HT2534 Cannot connect to itunes store with my new iPad

    Cannot connect to itunes store with my new iPad

    Cannot connect to iTune Store
    http://support.apple.com/kb/TS1368
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/

  • Cannot connect to itunes store-with Windows Vista

    I downloaded itunes 7 and thats when my problem started. From itunes store I click on account to create a new account because my aol account is expired. When the connection is attempted an apple itunes error screen comes on that says "Your request could not be completed". "Make sure your computer's date is set correctly and that it accepts cookies from the itunes music store. For detailed solutions to solve the issue, click "more info". When I do that I get instructions to make sure cookies can be accepted. I have already checked my Internet Explorer settings and added the itunes music store to my "always trusted" websites. The second instructions have me hung up. It says to go into control panel, date and time, and click on "internet time". Then to synchronize with an internet time server. When I try to do that with each server listed, I get errors. "An error occured while attempting to synchronize with the server" time.windows.com or any of the others as well. I have tried a thousand times over and I cannot get synchronization. Is this what is really stopping me from connecting to the itunes music store? When I went to Windows Vista help, Microsoft says that Vista Home Premium Edition does not have sync capabilites. PLEASE HELP! I hope someone has encountered and solved this problem. Thanks.

    Same Problem
    When Vista Parental control is On - It is not possible on my daughter's account to access Itunes Store.
    No problem to launch itunes .... but no access to itunes store.
    I have no restriction in the parental control about application. I authorised in the web list what I found on some forums ... I authorised in internet settings also these sites .... Still impossible to access ...
    If I turn off parental control ... No problem it works but I don't want to disable this functiun ...
    Please Help

  • Cannot connect to itunes store from home computer

    I have asked for help before and tried just about everything possivle, and still cannot connect to the itunes store from my home computer. I can reach the store from my work computer so it's obvious to me that it is a setting somewhere the prohibits this from my home.
    can anyone help???  all my apps have now come off the phone...I cannot authorize my computer at home....I am so frustrated.....

    After months of trying, I found the answer for me here with wiclee to dunetraker april 2012. I wasnt sure how to connect to his answer so I copied it. Here it is:
    wiclee
    Currently Being Moderated  Re: itunes store will not connect
    Apr 5, 2012 8:19 AM (in response to dunetraker)
    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt",
    Well, it didn't all copy but if you search you will find it. It explains how to use command prompt to enter "netsh winsock reset".  I tried so many different things and this is the only thing that worked. Thanks to wiclee.

  • TS1368 Help!!!! A message has popped up on my iPad 'cannot connect to iTunes store' with options cancel and retry.  I try pressing on both options and nothing happens.  I can not even turn the power off and restart ipad as the box does not allow me to do

    Please help me.  thanks

    Try a reset. Hold the Sleep and Home button down (together) for about 10 seconds until you see the Apple logo. Ignore the red slider.

  • HT1491 Why do i keep getting the message 'Cannot connect to iTunes Store' when I have done every connection I can find? What does the error message (-1202) mean when I am on the iTunes site on my computer?

    Why do i keep getting the message 'Cannot connect to iTunes Store' when I have done every connection I can find? What does the error message (-1202) mean when I am on the iTunes site on my computer?

    Hi Velvalee,
    While there may not be specific information about that error, here is an article of steps for troubleshooting connectivity issues with the iTunes store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    If that article does not help, there is a link near the bottom for an additional article of advanced troubleshooting.
    Cheers!
    - Ari

  • TS1277 Devices show 'Cannot connect to Itunes Store' when try to purchase via device, however able to purchase via computer, this has only happened today on both devices iphone and ipad. Purchased a film via ipad yesterday no pronlem. I have tried turning

    Devices show 'Cannot connect to itunes store' when try to purchase via device. However able to purchase via computer therefore password is correct. I purchased a rental film yesterday via ipad so this has just occured today. I've tried rebooting both devices and re sincing with itunes, but the problem remains. I back up via computer not icloud if this makes a difference, which it shouldn't. Any ideas??

    I had this exact issue.  However, I was not even able to "see" the pending downloads when I tried fixing them using the solution above.
    In another thread, I saw that someone mentioned an issue with the use of the "&" (ampersand) symbol in your appleID information.  I had recently changed my name and it did include the & symbol in my name (not the appleID itself).  I replaced the ampersand with the word "and" and saved.  I then went to the iTunes store and logged into my account there and made the same change on my billing name.
    Voila!  I could now access the 7 pending downloads on my desktop Mac and download them, and all iPhone/iPad/Ipods were again able to download from the app store.
    incidentally, I had several support tickets open on this issue and never once did the Apple person even suggest that this might be the issue. 

  • Problems with AppStore updates (Cannot connect to iTunes store)

    My iPads cannot update apps via the AppStore. Selecting update in the AppStore generates a "Cannot connect to iTunes store" error. This appears to be related to my home network since I can update if I connect to other wifi networks. All of my iPads are wifi only.
    Interestingly enough, I can connect to the iTunes app directly... The problem is when I connect via updates. Likewise, none of the other computers (both Mac and PCs) have any problems connecting to the iTunes store.
    I have searched in vain for any firewall considerations that I should accommodate.
    My network uses a Linux box as the router/firewall. It is running iptables (managed by firestarter) and safesquid as a proxy server that is set up to run in transparent proxy mode. I have checked all the logs and can't see where this is causing a failure, so I am at a loss.
    Does anyone know what ports the AppStore would need for updates? Does anyone know if a transparent proxy would be a problem for the updates?
    Any help troubleshooting this would be greatly appreciated.

    Demo, thank you for your help. After posting this question, I finally found another thread on this very topic that was more than just another request for help with the issue, but had no responses. In my case, the answer by synyster156 resolved the problem. Prior to following synster156's instructions, I closed my browser so that no programs were connected to the internet. I don't know if this was necessary, but anyway, it worked for me.
    - In Win 7, go to "Start>All Programs>Accessories>"  right-click on "Command Prompt" and select "Run as administrator".
    - In the Command Line Interface window and at the propmpt "c:\windows\system32>" enter
    netsh winsock reset and then press the enter key.
    - After this command is run, you should get a message stating that windows has successfully reset the winsock catalog.
    - To complete the rest, close out any open programs/windows and "Restart" your computer.
    synyster156 said that if the above steps didn't correct the problem, then read this article:
    http://support.apple.com/kb/TS4123
    Fortunately, for me, the reset of the winsock solved my problem.

  • TS1368 I'm trying to download apps , it's keeps coming up with "cannot connect to iTunes Store" any ideas on a resolution ?

    I'm trying to download apps , it's keeps coming up with "cannot connect to iTunes Store" any ideas on a resolution ?

    Try this:
    1. Go to Settings>General>Date and Time>Set Automatically>Off
    2. Set the date ahead by a few months
    3. You should then be able to connect to the store

  • Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

    Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

    See these previous discussions help.
    App Store Updates (but only Updates)...: Apple Support Communities
    Apps suddenly don't update: Apple Support Communities

  • Cannot connect to iTunes store on my Windows 7 computer

    iTunes 9 worked fine on my system but ever since version 10 was introduced I haven't been able to connect to iTunes store from my computer. The screen remains blank. Diagnostics show everything is ok and I can download applications and sync my iPad but not access the store.

    How to get iTunes Store to Work with Windows 7
    First, Remove all iTunes and supporting software – and all “remnants” using Revo Uninstaller.  Ensure you set Revo Uninstaller on its “Advanced” setting.   You should be able to download a Revo trial software version at no cost.  Recommend one follow the directions posted at this website:   http://www.howtogeek.com/howto/23959/completely-remove-itunes-and-other-apple-so ftware-from-a-windows-computer/
    The goal/intent of these directions/procedures is to ensure complete removal of all iTunes and its supporting software.  Make sure you get all of it, or you will end up repeating this lengthy procedure. 
    Next, before reinstalling iTunes:
    Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run the Command Prompt as Administrator then type in:
    netsh winsock reset, hit enter, restart PC. 
    After this procedure, then reload the latest version of iTunes Software and see if you can access the iTunes Store. 
    If the iTunes Store does not open or completely open after installation, then run this procedure:    
    Start-> Programs -> Accessories -> (Right Click On Command Prompt) ->Run the Command Prompt as Administrator then type in:
    netsh winsock reset, hit enter, restart PC, open iTunes… then open iTunes Store (yes, this is a repeat of the command line you ran prior to installation).
    After this procedure, you may find the iTunes Store’s “initial page” will open.  However, you may not be able to access any music within the iTunes store…   Ensure you are logged in with your name and password…
    Once you know you are logged in with your name and password, then: 
    On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and choose Run as Administrator from the shortcut menu. If Windows needs your permission to continue, click Continue.
    In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
    You should see a message that the DNS Resolver Cache has been successfully flushed.
    But wait, there’s more!  Now you need to go to the “Edit Button” of iTunes and select “Parental”.   Under “Parental”, check “Allow access to iTunes u” and then ensure iTunes Store is “unchecked”, then press “OK” to ensure this configuration “takes”.  Then, stop and restart iTunes.  You should now have a smooth running version of iTunes with full access to the iTunes store.  If not, then please modify these directions for those requiring a solid solution.  Thanks

  • When try to update apps, put my password in it comes up with error message, cannot connect to iTunes store? Same for new apps too?

    I have tried to correct error message by updating iPad, iTunes and security but still get same message "cannot connect to iTunes store?

    it only happens for previous purchases - if you have a computer you can try to download your purchase history there and then just sync them to your device - http://support.apple.com/kb/ht2519 - http://support.apple.com/kb/ht1386.

  • Please, help me with the ''Cannot connect to iTunes store'' problem

    The same common problem can't be fixed .. I tried every possible solution, none of them worked.I tried changing date and time, reset network settings.None of them worked with me
    Please help me to solve this problem

    Saw this on another post.
    Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it!   It's not happening to everyone however but they are looking into it, its really hit or miss.
    In the meantime ...........
    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • TS1368 when i try to report a problem with a purchase i just get a message saying'cannot connect to itunes store' but it lets me in to make purchases. whats going on?

    when i try to report a problem purchase to itunes i keep getting a message saying   'cannot connect to itunes store'   or   'cannot connect to server'  dispite being able to visit the store to make purchases.  is this just a scam by itunes not to engage with problems?

    "is this just a scam by itunes not to engage with problems?"
    Of course not.
    http://www.apple.com/support/contact/

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