Cannot connect to music store. The network connection was reset.

ran diagnostic. Tried everything. Please help.

I had a similar problem. I can't access iTunes, but my co-worker (using the same network) can. Moving my preferences out of ~/Library/Preferences/com.apple.iTunes* and attempting to set up the account again doesn't help. The Keychain tool says nothing is wrong. It turned out I had two problems:
- I had a proxy setting to use a "proxy.pac" file. It turned out this proxy.pac file basically had "Go Direct" in it. Safari, etc, handled this correctly, and iTunes used to, but it stopped working in a recent upgrade (I think around MacOSX 10.5.3.)
- Turn IPv6 support off from the "Advanced" setting in the Network panel of System Preferences.
It tried with both of these individually and it didn't help, I had to do both to make iTunes work again.
The reference to the proxy.pac file I'd had there for a year and a half. We do have functioning IPv6 in the office, and our ISP has other IPv6 customers, but external IPv6 connectivity is a bit spotty to say the least. I suspect the problem only applies to those who have local but not global IPv6 connectivity.
One wonders if the person who said it occurred after a network upgrade, was due to their ISP now supported IPv6 and triggering this problem?

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ITunes could not connect to the iTunes Store. The network conn. was reset.

I began receiving this message about 30 hours ago. I can still "Refresh" and get new podcasts for series I've subscribed for.
I've:
1) Re-installed iTunes
2) Made certain iTunes is included in the firewall exemption
What next? Any advise?
Bill Parr
[email protected]

Certainly. IT says all tests passed. Here are the results, pasted in:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
FUJITSU LifeBook T4220
iTunes 7.7.1.11
QuickTime 7.4.1
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 0B9F4544B44F5825
Current user is an administrator.
The current local date and time is 2008-08-22 12:40:25.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 965 Express Chipset Family
Mobile Intel(R) 965 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {4AEB46AA-DB10-4421-96B4-7D19096A0C71}
Description: Intel(R) Wireless WiFi Link 4965AGN - Packet Scheduler Miniport
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Aug 22 11:55:52 2008
Lease Expires: Fri Aug 22 13:55:52 2008
DNS Servers: 210.22.70.227
210.22.70.227
210.22.70.3
Adapter Name: {D0FA42E6-8924-4AAD-9A89-69B93F048066}
Description: Marvell Yukon 88E8055 PCI-E Gigabit Ethernet Controller - Packet Scheduler Miniport
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Aug 22 11:55:03 2008
Lease Expires: Fri Aug 22 13:55:03 2008
DNS Servers: 210.22.70.227
210.22.70.227
210.22.70.3
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-08-18 09:50:43.

Cannot connect to the iTunes store. The network connection was reset.

My iTunes has been messed up since August 17th. I am getting the error message; "Cannot connect to the iTunes Store. The network connection was reset. Make sure your network connection is active and try again." I am having no issues connecting to the internet or even receiving my podcasts. It just won't download my TV shows or let me shop. I have contacted Hewlett Pack. about this and iTunes/apple. No one seems to have an answer for me. I have disabled my firewalls, norton, done msconfig, allowed iTunes, everything. I am very frustrated and so are others that seem to be having this same problem. We need a genius!! Please help!

I suspect a location-driven problem here. I live in SHanghai, China - as does the poster above! I have this problem on three different computers using three different ISPs.
Anybody got a suggestion? Tried firewalls, turning off virus production, reinstalling iTunes, putting phobos.apple.com and such in the permitted list, all sorts of stuff, to no avail. And Apple help support just bounces me around - I've interacted via email with three people, finally graduated to a real person, and they sent me back to email when the usual "reboot your machine and reinstall iTunes, then turn off virus protection" didn't work.
Bill Parr
[email protected]

I get " itunes cannot connect to the itunes store. the network connection has timed out" im connected to the internet no doubt. whats up?

i get " itunes cannot connect to the itunes store. the network connection has timed out" im connected to the internet no doubt. whats up?

Try temporarily disabling your firewall and see if you are then able to access the iTunes store.

When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.

When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'. I can access my account on a different PC but not my own. Can you advise me as to what I should do please?

Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen

TS1368 When I try to connect to iTunes, it doesn't work and tells me "We could not complete your iTunes Store request. The network connection was reset."

When I try to connect my newly restored iPhone 4 with iOS 7 on it to iTunes, it doesn't work and tells me "We could not complete your iTunes Store request. The network connection was reset." My network connection is working perfectly fine.

Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen

We could not complete your itunes store request. the network connection was reset.

When I try to play the movie I rented it says this: "We could not complete your itunes store request. The network connection was reset. Make sure your network connection is active and please try again." My connection is fine, how do I fix this?

The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
Argh!

TS1424 everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is f

everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is fine. please help. is there soemthing wrong with apple store temporarily?

The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
Argh!

Error message we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active

Can Anyone help with this message which occurs when I am trying to update my iMatch, it says "gathering information about your library" & then after a few mins when the progress band gets almost to the end, I get the message "we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active & try again"
Support has told me that its a problem with my connection, but I disagree, how come I can download countless songs from iTunes without ever getting this message, I think they are bullsh***g me to get rid of me.
I have even followed their advice & totally disabled all my antivirus, adwatch & firewall software & it still does it.
Can anyone help with this

Hi mate, well I really dont know why but last night it started to work out of the blue, you might want to check yours again as they may have fixed a bug??
I did absoultely nothing different yesterday to make it start working, I had previously disabled all my antivirus, firewall, anti tracker etc etc & it didnt sort it.
The only thing that happened yesterday was my laptop went dead flat & I had to a reboot (dont choose System Resume, which I normally do) I chose the other option in error & had to wait nearly an hour whilst my PC "repaired files etc" & it also downloaded a load of updates (had that message "dont power off, as updates are in progress")
I really dont know if that sorted the issue or Apple fixed the bug yesterday but its working.
Good luck

TS1368 I can not purchase music on iTunes. I get an error saying "The network connection was reset". But nothing has changed on the computer besides an update to my iPhone. How do I fix? I have internet connection

I can not purchase music on iTunes and nothing has changed with my computer. I get an error saying "The network connection was reset. Could not purchase." I do have internet conncection. How can I fix this? I am able to do anything iTunes except purchase. The only thing done recently was update iPhone and sync the phone. Help please

Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa

TS1368 i Tunes could not connect to the i Tunes store.The network connection was reset

i Tunes could not connect to the i Tunes store.The network connection was reset
when accessing itunes store

There's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Could not connect to the iTunes Store. The network connection was reset...?

This message pops up every time in the past two days when I am tryig to go to the iTunes store.
Could not connect to the iTUNES store
The network connection was reset.
Make sure your network connection is active and try again.
I tried the keychain stuff....I am not too savvy with My Mac yet so I am sure it is me, But f anyone could help me out wit this problem or let me know if any one else is having problems I would greatly appreciate it...Thanks Heather
Mac Mac OS X (10.4.8)

I have just phoned Tiscali and given them a piece of my mind. They initially lied to me and said it was not their problem. However after I mentioned all the messages posted on Apple and Tiscali website about this problem of not being able to connect to the itunes store - they backed down and admitted they were having technical issues. They said their engineers were working on the problem - however they failed to confirm when it would be fixed. I threatened to change ISP provider and Suraj agreed that was the best alternative for me. I said "You said it" and hung up. I am so cross with Tiscali as I have turned my computer upside down over the last 6 weeks trying to solve the problem only to find out it was Tiscali preventing users from logging into Itunes.
Dell Windows 2000

Safari cannot open the page because the network connection was reset. the server may be busy

So i connect to my wifi through settings and it shows me having 3 bars but when i open safari it says "safari cannot open the page because the network connection was reset" What is wrong and how do i fix it?

1. Double-click the Home button to reveal Task Bar at bottom
2. Hold the Safari app down for a second or two until you see the minus sign
3. Tap the minus sign to close app
4. Re-launch the app and test
Note: If necessary close all apps in the Task Bar

ITunes could not connect to the iTunes store, the network connection was

Any one have any suggestions when I get this error meassage when trying to access the itunes store
iTunes could not connect to the iTunes store, the network connection was refused.
PS i know little about computers so all help is appreciated
Thanks

I uninstalled iTunes and then installed version 7.0 thinking the older version that used to work on my PC would work again but no, still not working...IT HATE VISTA!!! I knew I should have bought a MAC!!!!

ITunes store will not update my apps: "The network connection was reset."

Why can't I update my apps as usual? I suddenly keep getting the message "There was a problem downloading [name of application]. The network connection was reset."

De nada amigo.
Thank You for extending the courtesy of awarding points to comments that are helpful or provide answers in the Apple Support Communities, as this is not mandatory, but it is much appreciated!

"We could not complete your iTunes store request. The connection was reset". Help please!

Help PLEASE!
Let me explain my situation:
- iTunes store has been working fine on all computers for the past few years.
- Modem gets struck by lightning last Mon.
- Get a new Netgear modem yesterday.
- Internet all working fine. Can browse, download etc. in browser (Mac App store, and iDevices App Stores all working fine, too)
- Cannot connect to iTunes store. Get error "We could not complete your iTunes Store request. The network connection was reset".
- I Get the same error on 2 MacBooks, but i can browse the store on my 2 Win7 PC's.
- I managed to connect and browse on my one MacBook using a 3G modem, but still no luck with the ADSL connection.
- I have tried connecting via wired (ethernet) connection to the modem. Still no luck.
- I have had this problem on iTunes 10.2, 10.4, 10.5 Beta, and 10.5.
Does anyone have any idea what is going on here? Any help and advice would be greatly appreciated!
Thanks!
George.
Modem Model no.: DGN 2200

with everyone downloading the update, the servers are probably bogged down with requests, probably just wait it out and it will start to download and get you back up and runnin
dante

Cannot connect to music store. The network connection was reset.

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