Cannot Connect to Music Store Unknown Error -3221
Please help me. I subscribed to ITunes specifically because I pre-ordered the Depeche Mode CD. And now that I am trying to download/upload(?) through the advanced / pre-orders I keep getting an error message stating "Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
I have been reading the fixes online and tried the overnight test. I tried adding the site to my pop-up blocker... NOW WHAT? I cannot access the music store at all (for the past 3 days that I have been trying). I pretty much just want a refund for my CD that I cannot download. BTW - in between my purchase and my attempts to access the music store I was forced to "upgrade to 6"... so is that where the problem lies? I also called the support phone number on the "contact us" link and no one on the telephone can help. I AM SO FRUSTRATED! Please make this better! I am on Windows XP.
hi Cheryl!
"Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
haven't seen that error code for a while. but we've got some documentation on it. have you seen this yet?
http://docs.info.apple.com/article.html?artnum=300831
love, b
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Cannot connect to iTunes store unknown error(0x80090318)
cannot connect to iTunes store unknown error(0x80090318)
This solved my problem; maybe it would fix yours too: Uninstall iTunes 11 and all the applications that were installed with it. Afterwards, install iTunes 10 instead.
Make sure to delete the library folder created by iTunes 11 in C:\Users\[username]\My Music\iTunes before launching the older versions of iTunes. Otherwise you would receive an error indicating that the programme cannot start. -
app store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8
Microsoft Windows 8 Business Edition (Build 9200)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0150B8980AD913B8
Current user is not an administrator.
The current local date and time is 2014-03-18 04:37:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {240FD97D-8118-4928-BF4E-8A531F89D837}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {BCD0EF3F-C4A4-402C-969A-C46C079E56A6}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {DD5C0797-BC23-4732-85FE-AC59C926EE98}
Description: Realtek PCIe GBE Family Controller
IP Address: 10.144.120.70
Subnet Mask: 255.255.255.0
Default Gateway: 10.144.120.1
DHCP Enabled: Yes
DHCP Server: 10.144.120.3
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Lease Expires: Mon Jun 16 03:26:26 2014
DNS Servers: 10.144.5.30
10.144.130.5
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DHCP Server:
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Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection was refused.
Connection attempt to Gracenote server was successful.
The network connection was refused.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
F: hp DVD-RAM UJ8B1, Rev H.02
Drive is empty. -
Cannot Connect to iTunes Store Unknown Error (-3212)
I've been trying all the help suggestions on the support page and nothing has worked. I even uninstalled iTunes and the installed the latest version. The only thing I haven't tried is letting my IPS know about the compatibility file because I don't know what that is. Can you help me please.
Problems connecting to the iTunes Store often stem from issues with the Windows firewall or a firewall in a router, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security), an antivirus/antispyware utility, or a download accelerator. Start here:
iTunes for Windows: iTunes Store Connection Troubleshooting
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
Tunes for Windows could not establish a secure connection to the iTunes Store
iTunes for Windows: Possible iTunes Store Errors
for some basic tips to start isolating the cause of the problem. What you may need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Store.
Hope this helps. -
help me...
Hi ashraf_8900,
Welcome to the Apple Support Communities!
I know that it can be frustrating when you cannot open iTunes or sign in with your Apple ID. There may be a few different troubleshooting steps I would recommend. I would first recommend that you completely uninstall iTunes and all of its related components in the correct order, however. Please use the attached article for information and instructions on removing iTunes from your computer. Once removed as described in the steps below, please install fresh and test. If the issue continues, please let me know.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
Steps
Remove iTunes and related components from the Control Panel.Use the Control Panel to uninstall iTunes and related software components in the following order. Then restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended affects.
Happy holidays,
Joe -
I know that several other users have posted that since the making the newest upgrade for iTunes, they cannot access the music store. But I haven't seen any posts with my exact issue. When I have tried to purchase a song, a pop-up box materializes that says "Accessing Music Store." After a short time, a message pops up to replace it that says "iTunes could not connect to the Music Store. An unknown error occurred (-9808). Make sure your network connection is active and try again."
Now, I have tried all of the solutions I have seen on other postings, to no avail. We have McAfee Virus, but I'm unsure how to go about checking to see if that is my problem. I have disabled it several times, during iTunes re-installation and when trying to connect to the Music Store, but it doesn't help. I've checked the Windows Firewall, and iTunes is listed as one of my exceptions, so that shouldn't be the issue. As far as I know, we do not have Norton Anti-Virus (or at least I can't find it anywhere on this computer).
I am frustrated and at wit's end. I want to be able to download songs again!!! Can someone help?!
Thanks.Doesn't anyone have any suggestions?! I've been checking this daily to see if someone could help me. This is very frustrating. I actually read another posting concerning the same problem that said the solution was just to use another computer that doesn't have McAfee Virus protection on it. Hello! That's not possible. This is my computer, and it worked before the update, and now it's not working. Using another computer is not a solution! HELP!!!!!!
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Hi, I am using iPad. Whenever I tried to download app from App. Store, I always got this error message " cannot connect to iTunes store" and I noticed my light of wireless ADSL router is not blinking. Connection to Safari, map is ok. it was working before. Please help. Thanks.
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Cannot connect to ITUNES store - no error msg, just keeps trying to connect
I cannot connect to ITUNES store, there is no error message, it just stays in the "accessing itunes store" mode.
Does Safari work? If so
Go to settings>iTunes and App stores and sign out and sign back in
Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight
Restore the iPod -
Error message: iTunes cannot connect to music store....
I have been trying everything for the past day and a half and I still can't get my music store to work?? Everytime I open it I get an error message saying:
Make sure your network connection is active and try again
Can someone please help me?The same thing happened to me so I sent an email to apple. Honestly, I can't make any sense out of it but maybe you can. This is what they sent to me:
I'm sorry to hear that you're having trouble connecting to the iTunes
Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself.
iTunes has a great new feature called Network Diagnostics that can help
you diagnose and resolve issues that prevent you from connecting to the
iTunes Store.
First, make sure you're using iTunes 7.0 or later, which is available
free of charge at the Apple website:
http://www.apple.com/itunes/download
Now follow these steps to use Network Diagnostics:
1) Make sure that you have an active Internet connection.
2) Open iTunes.
3) Choose Diagnostics from the Help Menu.
4) Select Network Diagnostics and click Run.
The Network Diagnostics interface will help you identify and resolve
any network issues that are affecting your ability to connect to the
iTunes Store.
Please note that certain types of software can affect the way a
computer sends and receives information from the Internet. Here are a few
examples of these types of software:
* Virus and/or worm protection software
* Web accelerators
* Ad filters
* Firewalls
If you have any of this software, and if you cannot access the iTunes
Store, you will need to configure these applications to allow iTunes to
connect to the internet.
Please refer to the documentation that came with that software, and if
necessary contact the software's manufacturer. You'll need to configure
the software to allow these domains to send and receive data from the
Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group:
http://discussions.info.apple.com/itunes
To use iTunes, your computer must meet the system requirements listed
here:
http://www.apple.com/itunes/download
The sales and service policies for the iTunes Store are available here:
http://www.apple.com/legal/itunes/ww
Best Regards,
Reneé
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Thanks, but that didn't help me.
iTunes Store <[email protected]> wrote: Dear Mary,
I'm sorry to hear that you can't connect to the iTunes Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself. This article
outlines some of the likely culprits:
http://www.info.apple.com/kbnum/n300870
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
I hope this information helps you to connect to the iTunes Store. Thank
you for contacting the iTunes Support Team. -
Cant connect to Music Store displays error message
When I try to connect to the music store it says "iTunes could not connect to the Music Store. An unknown error occurred (-3221)" I have tryed to fix it for months. dose anyone know whats up?
PS: im thinking of selling my ipod to get a differnt brand of mp3 player.Problems connecting to the iTunes Music Store often stem from issues with the Windows firewall, a privacy filter (such as McAfee Internet Privacy Service or Norton Internet Security) or a download accelerator. Start here:
iTunes for Windows: Overview of Music Store Errors
for some basic tips to start isolating the cause of the problem. What you need to do is temporarily disable any such service and see if that fixes the problem. If so, then if it's a firewall/Internet filter that's causing the problem and you'll need to set the offending service to allow iTunes to connect to the iTunes Music Store.
Another possibility is an erroneous entry in the Hosts file. This tip from Mark Holly resolved problem for another poster (please note that I have not tried this fix so I cannot vouch for nor support the suggestion: I provide it only as a suggestion that worked for someone else):
NOTE: this will change a Windows operating system file. This could cause you problems if not done correctly.
Using Windows Explorer navigate to the following folder:
C:\WINDOWS\system32\drivers\etc.
In this folder is file called 'hosts'. Open it using Wordpad.
On the poster's pc there was in this file one long line. At the end of this line was "127.0.0.1 phobos.apple.com:. phobos.apple.com is the web address for the music store. What "127.0.0.1 phobos.apple.com" is doing is telling the pc to look for the web address only on the computer rather than the internet. By remove this section of the line and saving the changes you may then be able to access the music store without any problems.
IMPORTANT: Before making the changes to the hosts file I highly recommend making a backup of it. That way you can restore the original if other problems occur.
Hope this helps.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Discussions page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic before you post a question.
Regards. -
Cant connect to itunes store. unknown error -9813
i have an itunes account and cannot log on, it continues to give me this message. itunes could not connect to the itunes store. An unknown error occured (-9813). It has nothing to do with the network because me and my roomate use the same one and it works fine on his computer.
You could try to solve the problem by repairing the Keychains.
Run Keychain Access (./Applications/Utilities), choose 'Keychain First Aid' from the Keychain Access menu, click 'Repair' and 'Start'. If that fails, go to the Keychain preferences>General and click 'Reset My Keychain'
Reading other posts the above does not often seem to work.
More successful is replacing the involved files by the same ones from another computer.
If your roommate also has a Mac, copy the 'X509Anchors' and 'X509Certificates' files from ./System/Library/Keychains from his/her computer to your computer.
If not available, try to locate another Mac and ask the user to donate the files.
If this trick doesn't work either, do an Archive and Install. This will cost you some time and it may be necessary to re-install some non-Apple applications, but will (almost) certainly fix the problem.
Hope this helps.
M
17' iMac 800 MHz, 768 MB RAM, 200 GB HD, DL burner Mac OS X (10.4.7) iTunes 7.0 -
HELP NEEDED. Cannot connect to Music Store.
After upgrading to iTunes 6 I have been unable to connect to the Music Store or download any tracks. Its not my Norton Internet Security and my Windows Firewall is off. In fact, nothing has changed on my PC apart from upgrading iTunes, at which point everything went wrong!!
I've tried uninstalling and re-installing numerous times, restoring my PC to an earlier time when all was well and I've also tried installing standalone Quicktime from the Apple website, but every time I get an error message saying that some of the files are corrupt and to install it again, which I do, then I get the same message.
In desperation I managed to re-install my previous version of iTunes 5 (with which I had absolutely no problems at all) but unfortunately I still can't connect to the Music Store or download any tracks, so basically there is no point in me using the iPod or iTunes at all.
If anyone knows how I can solve this problem I'd be really grateful for some input.
Thanks.
Bec
eMachines 420 Windows XP.
I'm getting the same error message when i connect my linksys router. With the router connected I can get on the internet just fine. Thw problem is that music store in iTunes is refused. I can access the music store if i connect the modem directly to my PC. This leads me to believe the internal firewall in the router needs to be configured to allow iTunes to connect to the music store. If any one knows how to do this that would be great. I think it would also help a lot of other people having this as well Windows XP </span<br>
Windows XP -
HELP!Cannot connect to music store!
Hi I have posted a message like this before but EVERY time I open the itunes music store I get a error that says:Network connection was refused,check your connection and try again latter. but my connection is FINE! I have turned off firewalls, security stuff ect.. If ANYBODY can give me any help I would LOVE it soooooo much! Thanks for looking!
.
I'm getting the same error message when i connect my linksys router. With the router connected I can get on the internet just fine. Thw problem is that music store in iTunes is refused. I can access the music store if i connect the modem directly to my PC. This leads me to believe the internal firewall in the router needs to be configured to allow iTunes to connect to the music store. If any one knows how to do this that would be great. I think it would also help a lot of other people having this as well Windows XP </span<br>
Windows XP -
Cannot connect to itunes store -- network error
For over a week now I get a network connection error every time I try to use iTunes store, and when using Safari it no longer loads pages, says I'm not connected to the network. However the network is working fine and I'm able to connect to the internet using Firefox, iChat, and other software. I tried restarting my computer, reinstalling iTunes, everything I could think of and no luck.
I posted this thread which may help you. There were SOOOO many people asking the same thing in different posts that I just posted my own. Hope it helps!
http://discussions.apple.com/thread.jspa?threadID=1100357 -
I'm connected on the internet. I checked troubleshooting and couldn't find anyone with similar Error.(Error -50 was closest i found but did not apply)
What next?I've had the same problem for a month and yet I still cant get iTunes to work, I've heard different solutions but none have worked for me
This may or may not work for you but its worth a try even though it didnt seem to work for me, Good Luck!
Control Panel
Internet Options
Connections Tab
Click LAN Settings
Uncheck "Use A Proxy Server"
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