CANNOT CONNECT TO MUSIC STORE - USING A MAC POWER BOOK HELP!!

It asks me to check my network settings..i'm online and just can't resolve this, someone please make my day, i've spent hours on this,
thanks

That is just too weird!
Mine worked perfectly the first time (you did not want to hear that!)!
Try deleting the prefs files.
Have you tried manually downloading iTunes and installing it cleanly? Perhaps delete iTunes and all prefs, install and import music. It's a hassle, I know, but it may be an issue with corruption of a key file.
From using IT7 it certainly seems to be a huge overhaul: much more functionality, more interactivity. There's bound to be problems for some. Also, make sure there's lots of HDD space--OSX is a og when it comes to HDD issues and a couple of GB is a minimum requirement!
MacBook Pro 2.0 GHz Mac OS X (10.4.7) 2GB RAM

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TS1368 I cannot connect to iTunes store using iTunes. 'Secure link to iTunes store failed'. Please help!

I cannot connect to iTunes store using iTunes. I have version 11.0.2.26 on Win 7 pc. I have had no problems until recently. Can't say exactly the problem began as I don't normally use my computer to access the store but my last successful access according to iTunes diagnostics was 28th Feb 2013 (if thats useful?!)
I've run the Network Connectivity Test in iTunes diagnostics and I got the following results:
- Network interfaces verified.
-Internet connection verified.
-Secure link to iTunes failed.
When I click the help button next to the 'Secure link to iTunes failed' message I get the following:
''iTunes Help is unavailable because your computer isn't connected to the internet.'
My pc is connected to the internet. I've checked firewalls. Windows firewall is off. I'm running AVG internet security 2013. Iv've checked the firewall settings on that and iTunes is not being blocked.
Getting kinda frustrated. Can anybody help please???

I seem to have tracked down the problem. AVG Family Safety software was causing the issue somehow. I have uninstalled it and iTunes now working. I will contact AVG for a solution as I now have no way of blocking certain sites.

Cannot Connect to Music Store Unknown Error -3221

Please help me. I subscribed to ITunes specifically because I pre-ordered the Depeche Mode CD. And now that I am trying to download/upload(?) through the advanced / pre-orders I keep getting an error message stating "Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
I have been reading the fixes online and tried the overnight test. I tried adding the site to my pop-up blocker... NOW WHAT? I cannot access the music store at all (for the past 3 days that I have been trying). I pretty much just want a refund for my CD that I cannot download. BTW - in between my purchase and my attempts to access the music store I was forced to "upgrade to 6"... so is that where the problem lies? I also called the support phone number on the "contact us" link and no one on the telephone can help. I AM SO FRUSTRATED! Please make this better! I am on Windows XP.

hi Cheryl!
"Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
haven't seen that error code for a while. but we've got some documentation on it. have you seen this yet?
http://docs.info.apple.com/article.html?artnum=300831
love, b

Can't connect to Music Store (Windows or Mac)

I'm unable to connect to the music store from both my windows and mac machines. I get a message saying the Music Store is temporarily unavailble. It's been temporarily unavailable for over 24 hours now. Anybody else having this problem?

I can connect to the Music Store again.
I send e-mail to iTunes Store Customer Support
and I gave them permission to reset my password.
Next day I was able to connect to the Store again after 5 days.
They send me a new password today and is still working.
I don´t know was the password the promlem, but the main thing is
that I can now use the Music Store again.
eMac Mac OS X (10.3.9)
eMac Mac OS X (10.3.9)

Cannot connect to Music Store

I know that several other users have posted that since the making the newest upgrade for iTunes, they cannot access the music store. But I haven't seen any posts with my exact issue. When I have tried to purchase a song, a pop-up box materializes that says "Accessing Music Store." After a short time, a message pops up to replace it that says "iTunes could not connect to the Music Store. An unknown error occurred (-9808). Make sure your network connection is active and try again."
Now, I have tried all of the solutions I have seen on other postings, to no avail. We have McAfee Virus, but I'm unsure how to go about checking to see if that is my problem. I have disabled it several times, during iTunes re-installation and when trying to connect to the Music Store, but it doesn't help. I've checked the Windows Firewall, and iTunes is listed as one of my exceptions, so that shouldn't be the issue. As far as I know, we do not have Norton Anti-Virus (or at least I can't find it anywhere on this computer).
I am frustrated and at wit's end. I want to be able to download songs again!!! Can someone help?!
Thanks.

Doesn't anyone have any suggestions?! I've been checking this daily to see if someone could help me. This is very frustrating. I actually read another posting concerning the same problem that said the solution was just to use another computer that doesn't have McAfee Virus protection on it. Hello! That's not possible. This is my computer, and it worked before the update, and now it's not working. Using another computer is not a solution! HELP!!!!!!

I cannot connect ot iTunes store on my iphone 3 please help

i cannot connect to iTunes store on my iphone 3 please help

Hello bgarrick99,
The article linked below details some useful troubleshooting steps that can help reestablish your iPhone's connection to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

I cannot connect to my appleID from my Ipad. It show "cannot connect to iTunes Store" What's happen?Please help me

I cannot connect to my apple ID with my Ipad, it was show "cannot connect to Itunes store" What happen? Please help me

HI there,
I would recommend taking a look at the troubleshooting steps found in the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
-Griff W.

Error message: iTunes cannot connect to music store....

I have been trying everything for the past day and a half and I still can't get my music store to work?? Everytime I open it I get an error message saying:
Make sure your network connection is active and try again
Can someone please help me?

The same thing happened to me so I sent an email to apple. Honestly, I can't make any sense out of it but maybe you can. This is what they sent to me:
I'm sorry to hear that you're having trouble connecting to the iTunes
Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself.
iTunes has a great new feature called Network Diagnostics that can help
you diagnose and resolve issues that prevent you from connecting to the
iTunes Store.
First, make sure you're using iTunes 7.0 or later, which is available
free of charge at the Apple website:
http://www.apple.com/itunes/download
Now follow these steps to use Network Diagnostics:
1) Make sure that you have an active Internet connection.
2) Open iTunes.
3) Choose Diagnostics from the Help Menu.
4) Select Network Diagnostics and click Run.
The Network Diagnostics interface will help you identify and resolve
any network issues that are affecting your ability to connect to the
iTunes Store.
Please note that certain types of software can affect the way a
computer sends and receives information from the Internet. Here are a few
examples of these types of software:
* Virus and/or worm protection software
* Web accelerators
* Ad filters
* Firewalls
If you have any of this software, and if you cannot access the iTunes
Store, you will need to configure these applications to allow iTunes to
connect to the internet.
Please refer to the documentation that came with that software, and if
necessary contact the software's manufacturer. You'll need to configure
the software to allow these domains to send and receive data from the
Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group:
http://discussions.info.apple.com/itunes
To use iTunes, your computer must meet the system requirements listed
here:
http://www.apple.com/itunes/download
The sales and service policies for the iTunes Store are available here:
http://www.apple.com/legal/itunes/ww
Best Regards,
Reneé
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Thanks, but that didn't help me.
iTunes Store <[email protected]> wrote: Dear Mary,
I'm sorry to hear that you can't connect to the iTunes Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself. This article
outlines some of the likely culprits:
http://www.info.apple.com/kbnum/n300870
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
I hope this information helps you to connect to the iTunes Store. Thank
you for contacting the iTunes Support Team.

HELP NEEDED. Cannot connect to Music Store.

After upgrading to iTunes 6 I have been unable to connect to the Music Store or download any tracks. Its not my Norton Internet Security and my Windows Firewall is off. In fact, nothing has changed on my PC apart from upgrading iTunes, at which point everything went wrong!!
I've tried uninstalling and re-installing numerous times, restoring my PC to an earlier time when all was well and I've also tried installing standalone Quicktime from the Apple website, but every time I get an error message saying that some of the files are corrupt and to install it again, which I do, then I get the same message.
In desperation I managed to re-install my previous version of iTunes 5 (with which I had absolutely no problems at all) but unfortunately I still can't connect to the Music Store or download any tracks, so basically there is no point in me using the iPod or iTunes at all.
If anyone knows how I can solve this problem I'd be really grateful for some input.
Thanks.
Bec
eMachines 420 Windows XP

.
I'm getting the same error message when i connect my linksys router. With the router connected I can get on the internet just fine. Thw problem is that music store in iTunes is refused. I can access the music store if i connect the modem directly to my PC. This leads me to believe the internal firewall in the router needs to be configured to allow iTunes to connect to the music store. If any one knows how to do this that would be great. I think it would also help a lot of other people having this as well Windows XP </span<br>
Windows XP

Cannot connect to App Store using the App in the dock.

Trying to buy the OS X Lion software. Using the required App Store app just gives message cannot connect to store. Internet connection working fine, can connect to ITunes, Apple, etc, but cannot buy Lion because always redirected to use app in dock which doesn't work. Did all suggested fixes and still can't connect to store. How can I connect using app in dock?

Click on the Dock icon, remove it from the Dock, open /Applications, and use the App Store.app. If that doesn't work, create a new admin user account, and try there or reinstall the 10.6.8 v 1.1 update, repair permissions, and try again.

HELP!Cannot connect to music store!

Hi I have posted a message like this before but EVERY time I open the itunes music store I get a error that says:Network connection was refused,check your connection and try again latter. but my connection is FINE! I have turned off firewalls, security stuff ect.. If ANYBODY can give me any help I would LOVE it soooooo much! Thanks for looking!

.
I'm getting the same error message when i connect my linksys router. With the router connected I can get on the internet just fine. Thw problem is that music store in iTunes is refused. I can access the music store if i connect the modem directly to my PC. This leads me to believe the internal firewall in the router needs to be configured to allow iTunes to connect to the music store. If any one knows how to do this that would be great. I think it would also help a lot of other people having this as well Windows XP </span<br>
Windows XP

Cannot connect to app store on the mac

Hello,
I cannot connect to the App store, approximately since the end of Mobile Me. Logging into icloud.com works, as does my Mail and iTunes account. I have already tried resetting the Apple ID password, logged out of App store and logged back in. Everytime, the error connection not possible (in German, I am not sure it is exactly this in English) appears on the login screen.
Any ideas?
Thanks in advance,
Marcel

Try deleting the cache and cookies associated with the App Store.
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store.

Cannot connect to Itunes Store-nothing is working. Please Help

This is my diagnostics report
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Computer Corporation Dimension 3000
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number C4370845D7BD2992
Current user is an administrator.
The current local date and time is 2010-02-05 19:21:47.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82865G Graphics Controller
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {CF77AEC6-9D69-418A-BB7D-9ADB5C1789E6}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 192.168.1.5
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Feb 05 09:55:00 2010
Lease Expires: Sat Feb 06 09:55:00 2010
DNS Servers: 192.168.1.1
192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection could not be established.
Connection attempt to iTunes Store was unsuccessful.
The network connection could not be established.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection could not be established.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection could not be established.
Last successful store access was 2010-01-26 23:13:13.

If you are absolutely certain you have no security software installed on your computer try the following:
REMINDER:Please make sure ITUNES is closed when you make changes to firewall settings.
*Windows 7 Users*
1. Goto Start
2. Type "Services.msc"
3. Locate and open *Windows Firewall*
4. Select Stop
*Windows XP*
1. Goto Start
2. Select Run
3. Type "Services.msc"
4. Locate and open *Windows Firewall*
5. Click Stop
Open Itunes and run the diagnostics again.
Good Luck

I've been playing games of war for a while now, but just recently I tried to buy a pack off the game and an error saying it cannot connect to iTunes store appeared! Please I need help!!

EI everytime I try to buy a pack off of games of war an error appears saying it cannot connect to iTunes stite! Please I need help

Hey there julyduque,
Welcome to Apple Support Communities.
The article linked below provides troubleshooting tips that can help you resolve the issue connecting to the iTunes Store on your iPhone 5s when trying to make in-app purchases.
Can't connect to the iTunes Store - Apple Support
If you haven't been able to connect to the iTunes Store:
Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
Note: Time Zone may list another city in your time zone.
Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Try resetting (turning off and then on again) your Wi-Fi router.
If the issue persists, try troubleshooting your Wi-Fi networks and connections.
If that doesn't resolve the issue, try updating your payment information as suggested in this article:
If you don’t see your in-app purchases - Apple Support
Get more help
If you can't make an in-app purchase, try updating your payment information.
Ciao,
-Jason

Cannot connect to music store. The network connection was reset.

ran diagnostic. Tried everything. Please help.

I had a similar problem. I can't access iTunes, but my co-worker (using the same network) can. Moving my preferences out of ~/Library/Preferences/com.apple.iTunes* and attempting to set up the account again doesn't help. The Keychain tool says nothing is wrong. It turned out I had two problems:
- I had a proxy setting to use a "proxy.pac" file. It turned out this proxy.pac file basically had "Go Direct" in it. Safari, etc, handled this correctly, and iTunes used to, but it stopped working in a recent upgrade (I think around MacOSX 10.5.3.)
- Turn IPv6 support off from the "Advanced" setting in the Network panel of System Preferences.
It tried with both of these individually and it didn't help, I had to do both to make iTunes work again.
The reference to the proxy.pac file I'd had there for a year and a half. We do have functioning IPv6 in the office, and our ISP has other IPv6 customers, but external IPv6 connectivity is a bit spotty to say the least. I suspect the problem only applies to those who have local but not global IPv6 connectivity.
One wonders if the person who said it occurred after a network upgrade, was due to their ISP now supported IPv6 and triggering this problem?

CANNOT CONNECT TO MUSIC STORE - USING A MAC POWER BOOK HELP!!

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