Cannot connect to Music Store

I know that several other users have posted that since the making the newest upgrade for iTunes, they cannot access the music store. But I haven't seen any posts with my exact issue. When I have tried to purchase a song, a pop-up box materializes that says "Accessing Music Store." After a short time, a message pops up to replace it that says "iTunes could not connect to the Music Store. An unknown error occurred (-9808). Make sure your network connection is active and try again."
Now, I have tried all of the solutions I have seen on other postings, to no avail. We have McAfee Virus, but I'm unsure how to go about checking to see if that is my problem. I have disabled it several times, during iTunes re-installation and when trying to connect to the Music Store, but it doesn't help. I've checked the Windows Firewall, and iTunes is listed as one of my exceptions, so that shouldn't be the issue. As far as I know, we do not have Norton Anti-Virus (or at least I can't find it anywhere on this computer).
I am frustrated and at wit's end. I want to be able to download songs again!!! Can someone help?!
Thanks.

Doesn't anyone have any suggestions?! I've been checking this daily to see if someone could help me. This is very frustrating. I actually read another posting concerning the same problem that said the solution was just to use another computer that doesn't have McAfee Virus protection on it. Hello! That's not possible. This is my computer, and it worked before the update, and now it's not working. Using another computer is not a solution! HELP!!!!!!

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Cannot Connect to Music Store Unknown Error -3221

Please help me. I subscribed to ITunes specifically because I pre-ordered the Depeche Mode CD. And now that I am trying to download/upload(?) through the advanced / pre-orders I keep getting an error message stating "Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
I have been reading the fixes online and tried the overnight test. I tried adding the site to my pop-up blocker... NOW WHAT? I cannot access the music store at all (for the past 3 days that I have been trying). I pretty much just want a refund for my CD that I cannot download. BTW - in between my purchase and my attempts to access the music store I was forced to "upgrade to 6"... so is that where the problem lies? I also called the support phone number on the "contact us" link and no one on the telephone can help. I AM SO FRUSTRATED! Please make this better! I am on Windows XP.

hi Cheryl!
"Cannot connect to music store. An unkown error occurred -3221. Make sure you rnetwork connection is active and try again."
haven't seen that error code for a while. but we've got some documentation on it. have you seen this yet?
http://docs.info.apple.com/article.html?artnum=300831
love, b

Error message: iTunes cannot connect to music store....

I have been trying everything for the past day and a half and I still can't get my music store to work?? Everytime I open it I get an error message saying:
Make sure your network connection is active and try again
Can someone please help me?

The same thing happened to me so I sent an email to apple. Honestly, I can't make any sense out of it but maybe you can. This is what they sent to me:
I'm sorry to hear that you're having trouble connecting to the iTunes
Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself.
iTunes has a great new feature called Network Diagnostics that can help
you diagnose and resolve issues that prevent you from connecting to the
iTunes Store.
First, make sure you're using iTunes 7.0 or later, which is available
free of charge at the Apple website:
http://www.apple.com/itunes/download
Now follow these steps to use Network Diagnostics:
1) Make sure that you have an active Internet connection.
2) Open iTunes.
3) Choose Diagnostics from the Help Menu.
4) Select Network Diagnostics and click Run.
The Network Diagnostics interface will help you identify and resolve
any network issues that are affecting your ability to connect to the
iTunes Store.
Please note that certain types of software can affect the way a
computer sends and receives information from the Internet. Here are a few
examples of these types of software:
* Virus and/or worm protection software
* Web accelerators
* Ad filters
* Firewalls
If you have any of this software, and if you cannot access the iTunes
Store, you will need to configure these applications to allow iTunes to
connect to the internet.
Please refer to the documentation that came with that software, and if
necessary contact the software's manufacturer. You'll need to configure
the software to allow these domains to send and receive data from the
Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group:
http://discussions.info.apple.com/itunes
To use iTunes, your computer must meet the system requirements listed
here:
http://www.apple.com/itunes/download
The sales and service policies for the iTunes Store are available here:
http://www.apple.com/legal/itunes/ww
Best Regards,
Reneé
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
Thanks, but that didn't help me.
iTunes Store <[email protected]> wrote: Dear Mary,
I'm sorry to hear that you can't connect to the iTunes Store.
I have verified that the iTunes Store is functioning and accepting
connections, which indicates that the issue is related to your internet
connection, local network, or your local computer itself. This article
outlines some of the likely culprits:
http://www.info.apple.com/kbnum/n300870
Apple Discussions are another source of information about iTunes, where
everyone from new users to professionals can interact and share their
knowledge and experiences. You may find another user with the same
operating system or ISP that may be able to help resolve this issue. You can
find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
I hope this information helps you to connect to the iTunes Store. Thank
you for contacting the iTunes Support Team.

HELP NEEDED. Cannot connect to Music Store.

After upgrading to iTunes 6 I have been unable to connect to the Music Store or download any tracks. Its not my Norton Internet Security and my Windows Firewall is off. In fact, nothing has changed on my PC apart from upgrading iTunes, at which point everything went wrong!!
I've tried uninstalling and re-installing numerous times, restoring my PC to an earlier time when all was well and I've also tried installing standalone Quicktime from the Apple website, but every time I get an error message saying that some of the files are corrupt and to install it again, which I do, then I get the same message.
In desperation I managed to re-install my previous version of iTunes 5 (with which I had absolutely no problems at all) but unfortunately I still can't connect to the Music Store or download any tracks, so basically there is no point in me using the iPod or iTunes at all.
If anyone knows how I can solve this problem I'd be really grateful for some input.
Thanks.
Bec
eMachines 420 Windows XP

.
I'm getting the same error message when i connect my linksys router. With the router connected I can get on the internet just fine. Thw problem is that music store in iTunes is refused. I can access the music store if i connect the modem directly to my PC. This leads me to believe the internal firewall in the router needs to be configured to allow iTunes to connect to the music store. If any one knows how to do this that would be great. I think it would also help a lot of other people having this as well Windows XP </span<br>
Windows XP

HELP!Cannot connect to music store!

Hi I have posted a message like this before but EVERY time I open the itunes music store I get a error that says:Network connection was refused,check your connection and try again latter. but my connection is FINE! I have turned off firewalls, security stuff ect.. If ANYBODY can give me any help I would LOVE it soooooo much! Thanks for looking!

.
I'm getting the same error message when i connect my linksys router. With the router connected I can get on the internet just fine. Thw problem is that music store in iTunes is refused. I can access the music store if i connect the modem directly to my PC. This leads me to believe the internal firewall in the router needs to be configured to allow iTunes to connect to the music store. If any one knows how to do this that would be great. I think it would also help a lot of other people having this as well Windows XP </span<br>
Windows XP

CANNOT CONNECT TO MUSIC STORE - USING A MAC POWER BOOK HELP!!

It asks me to check my network settings..i'm online and just can't resolve this, someone please make my day, i've spent hours on this,
thanks

That is just too weird!
Mine worked perfectly the first time (you did not want to hear that!)!
Try deleting the prefs files.
Have you tried manually downloading iTunes and installing it cleanly? Perhaps delete iTunes and all prefs, install and import music. It's a hassle, I know, but it may be an issue with corruption of a key file.
From using IT7 it certainly seems to be a huge overhaul: much more functionality, more interactivity. There's bound to be problems for some. Also, make sure there's lots of HDD space--OSX is a og when it comes to HDD issues and a couple of GB is a minimum requirement!
MacBook Pro 2.0 GHz Mac OS X (10.4.7) 2GB RAM

Cannot connect to music store. The network connection was reset.

ran diagnostic. Tried everything. Please help.

I had a similar problem. I can't access iTunes, but my co-worker (using the same network) can. Moving my preferences out of ~/Library/Preferences/com.apple.iTunes* and attempting to set up the account again doesn't help. The Keychain tool says nothing is wrong. It turned out I had two problems:
- I had a proxy setting to use a "proxy.pac" file. It turned out this proxy.pac file basically had "Go Direct" in it. Safari, etc, handled this correctly, and iTunes used to, but it stopped working in a recent upgrade (I think around MacOSX 10.5.3.)
- Turn IPv6 support off from the "Advanced" setting in the Network panel of System Preferences.
It tried with both of these individually and it didn't help, I had to do both to make iTunes work again.
The reference to the proxy.pac file I'd had there for a year and a half. We do have functioning IPv6 in the office, and our ISP has other IPv6 customers, but external IPv6 connectivity is a bit spotty to say the least. I suspect the problem only applies to those who have local but not global IPv6 connectivity.
One wonders if the person who said it occurred after a network upgrade, was due to their ISP now supported IPv6 and triggering this problem?

'ITunes cannot connect to music store' fix.

If you have been getting the above error message recently then hopefully I have found the way to solve it. It is easy, just go to Internet Options, Advanced and scroll to the bottom and select Default. Apply and this should fix it. It worked for me so I hope this helps. I am no expert I was desperate and tried everything.

Thank you so much John! I've been struggling for 5 days with this new version and this seems to have fixed my issues even after I have tried all of the "other" recommendations that have been posted including completely uninstalling my virus protection which I don't recommend and it did not work. I'm surprised something so simple worked!
Since your so brillant- perhaps I can ask a stupid question that you can answer- my library does not seem to want to auto populate either one of my IPODs since this all happened, I've tried to click manual and automatic downloads from playlists, and yet the only items that will download are items copied via cd, podcasts and recently (as in 5 minutes ago songs.

Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

See these previous discussions help.
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities

"Cannot connect to iTunes Store" when access from Video/Music

When I open "Video" or "Music" app and try to access iTunes Store from inside the app, the message "Cannot connect to iTunes Store" appears. I have access to internet and still can download applications from app store. Please help me fix this. Thank you.

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Cannot Connect to iTunes Store - Download music from iCloud to iphone 4s

Hi,
Desperate for help.
I have the iTunes match service on my iPhone 4s. All of the songs in the cloud are showing as available to use but when I tap a song to play the song appears on the screen but not play. I have tried using my 3g and internet connection but to no available. When I try to download an individual song by tapping the iCloud logo button I get the message “Cannot Connect to iTunes”.
I am definitely signed in to iTunes on the phone. iTunes match is definitely switched on.
I have tried switching the phone off and on using regular and hard reset method. Every other aspect of the phone is working fine. I have even download a new song on iTunes successfully.
Regards,
Shaun

I am able to log into iTunes from my iPhone (i checked my account info)
But, I am unable to update any Apps through the App Store. Everytime I try, it comes up with the error "Cannot connect to iTunes Store"
And that's where I'm stuck.

There is a message stating itunes cannot connect to itunes store.An unknown error has occured (-3212). Make sure network is connected(which it is!) and try again. What can I do. I have been trying for days to purchase music...help! Please:)

See above. My computer is online but not itune. What can i do???
There is amsg stating itunes cannot connect to itunes store. An unknown error has occured (-3212) Please make sure the network is connected, which I've been on-line the whole time I;ve been trying to fix it . . Please help..ive been on this project for days. Thanks

Hello Buck
If you are having issues with the iTunes store, check out the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using Apple Support Communities.
Regards,
-Norm G.

How can I access the iTunes store? When I click on iTunes, my library appears but when I try to connect to the store I get a window saying Error -3221 has occured and cannot connect to the store.

Can anyone please help! I haven't been able to connect to the iTunes store to purchase music for some time now. When I click on the iTunes icon my music library appears, but when I try to connect to the store (top RH side of window) I get a new window saying cannot connect to the store an erroe -3221 has occured.

Baseal wrote:
When I use her Earthlink email address to download apps or whatnot, it says I can't access teh itunes store.
When you say "her email address" do you mean that you set up a separate Apple ID for her using her email address as her Apple ID? If so, was it ever verified by Apple? Did she get the email verification?
You might look here for some help.
http://www.apple.com/support/appleid/

When I try to connect to App Store,I get an error message stating "cannot connect to iTunes Store. I show 3 bars on wifi connection

When I try to connect to App Store, I receive an error message stating, "cannot connect to iTunes Store. I show 3 bars on my wifi connection? Can someone help...why if I tap App store, does a iTune error message display?

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again.

Cannot update apps getting error "cannot connect to itunes store." iphone 4

So for 2 months I have not been able to update any of my apps due to the error code "cannot connect to itunes store. I can download new apps, buy music, itunes works fine but I cannot update anything. I have tried resetting, logging in and out of id, turning wifi on and off. Pretty much everything that a not so technical person can do. I have read numerous posts about this on going issue that seems a lot of people are having but no solution yet. Can someone please help me? Many thanks for any information offered up.

Same issue, which I also sent this same question to both the iPhone, and iPad disscussion boards. What the **** is going on? ive done everything nickgilb did, and still the same message... "Cannot connect to iTunes Store."
I'd love some help people!
Thanks!

Cannot connect to Music Store

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