Cannot connect to the I Tunes Store using XP

I have tried many solutions discussed at earlier times but still cannot connect.  ITunes appears normal at my music page but when trying to connect to the store nothing will happen.  When running the diagnostic at ITunes it tells me there is no internet connection.  "Secure link to ITunes Failed".  I have uninstalled all apple components, added the rootkit update, done the netsh winsock reset.....what am I missing?  It's been this way for over a year.  I work on it from time to time and have contacted Apple for help.  I tried all their 'fixes'.  Simple steps and answers would be appreciated. 

Depends. If you disable them just for a little while, and then reenable them, you should be okay. Contact the maker to see if you can disable any security software on a timer, and that will allow you to be protected when it turns itself back on.

Similar Messages

  • TS1424 Cannot connect to the I tunes store, even though i have all ready an Apple ID and i have allready purchased many applications

    Cannot connect to the I tunes store eventhough i already have an Apple ID

    Depends. If you disable them just for a little while, and then reenable them, you should be okay. Contact the maker to see if you can disable any security software on a timer, and that will allow you to be protected when it turns itself back on.

  • TS1702 I have downloaded app updates except my Tom Tom navigation. I'm getting the error on my i phone 'Cannot connect to the i tunes store. Wi fi is working fine.

    I have downloaded app updates except my Tom Tom navigation. I'm getting the error on my i phone 'Cannot connect to the i tunes store. Wi fi is working fine.
    Any ideas?

    Same here on my lpad2. Can access the web just fine from browsers but cannot install new apps or updates in appl store.  Seeing a few others reporting same issue tonight so likely an apple server issue and staff will notice it in network monitors and fix it...sometime this weekend.
    Rob

  • I'm trying to download an app on the "new i pad" from the app store, but I get a message saying "cannot connect to the i tunes store.  My wireless network is up and running.  What gives?

    I'm trying to download an app from app store but get a message saying cannot connect to i tunes store--my wireless network  is working.  What gives?

    This issue is cropping up everywhere on the iPad site, leading me to believe that it is an iTunes server glitch. I am able to connect without issue in the northeast U.S.
    You can try this ....
    Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Sign in and try again.

  • Error message -3221 - Could not connect to the I-Tunes Store

    I last accessed the I-Tunes store on November 3, 2007 with no problems. The last week of November I received the following error message. "I-Tunes could not connect to the I-Tunes store. An unknown error has occurred (-3221)." I have the latest version of I-Tunes (7.4.3.1). I cleared my DNS server and am sure I-Tunes isn't blocked in my firewall. In fact, I followed all the suggestions given on the I-Tunes diagnostic website. I cannot find any mention of anyone else that has received this particular message. Can anyone help me????

    Macafee security center is the culprit.
    Open Macafee then: select;
    Internet & Network > configure
    Firewall > Advanced
    Programm Permissions > scroll down to Itunes
    Highlight (click on)
    Then Grant full access to Itunes.
    APPLY then OK
    When you select store from Itunes you will need to register with Itunes

  • My ITunes works perfectly except for the ITunes Store which gives me the following message "I Tunes could not connect to the I Tunes Store. An unknown error ocurred (-3221)

    Whenever I try to connect to the I Tunes Store, I get the following message " I Tunes could not connect to the I Tunes Store. An unknown error occcured (-3221).
    Make sure your network connection is active and try again.
    But my network connection is active.
    Help!

    Hi davwatto thanks for taking the time to reply.
    ok, so tried to open my safari which was version 5.1.7 and i received the error message:
    safari can't connect to the server
    safari can't open the page http://www.apple.com/startpage/ because safari can't connect to the server www.apple.com
    The same error occurred with whatever site I tried to access, so I uninstalled Safari, then reinstalled version 3.2.3 and this time I got the error message:
    The same error message occurred with any website I tried to access. I am able to access all websites including banking etc on IE and firefox.
    Safari can’t open the page.
    Safari can’t open the page “http://www.apple.com/startpage/”. The error was: “unknown error” (kCFErrorDomainWinSock:10013) Please choose Report Bugs to Apple from the Help menu, note the error number, and describe what you did before you saw this message.
    Not sure how to check the logs for itunes though
    If you have any idea how to fix this issue that would be great as im at a total loss.
    Thanks

  • TS1368 i Tunes could not connect to the i Tunes Store. An Unknown error occurred(11556)

    i Tunes could not connect to the i Tunes Store. An Unknown error occurred(11556)

    There's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • TS1368 I could not connect to the i tunes store as an error occured (-3212) any help in solving this problem would be most grateful

    I could not connect to the I Tunes store as an error occured with the number as follows (3212) any one out there that knows what has happened and how can I rectify look forward to your replies

    Hi c1r1g1,
    If you are having an issue connecting to the iTunes Store, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    - Brenden

  • HT1369 why is my ipod can not connect with the i tunes store and can not sync

    Dear apple,
    Please kindly help me because my ipod can not connect with the i tunes store and can not sync either

    Follow through: iTunes for Windows: Device Connectivity Tests
    That link, also contains other links that may be related to your problem and/or to your solution.
    Hope this helps.

  • TS1368 i Tunes could not connect to the i Tunes store.The network connection was reset

    i Tunes could not connect to the i Tunes store.The network connection was reset
    when accessing itunes store

    There's some info on your error message number in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
    iTunes: Advanced iTunes Store troubleshooting

  • HT2729 i tunes could not connect to the i tunes store.an unknown erroroccurred (11556) make sure your network connection is active and try again

    i tunes could not connect to the i tunes store.an unknown erroroccurred (11556) make sure your network connection is active and try again

    Try opening an elevated command prompt by going to the start screen, then typing "CMD" without quotes and pressing CTRL + SHIFT + ENTER.  It will ask you if you want to allow it to make changes, click yes.
    Then, while in the command prompt, you need to type "netsh winsock reset".  You type this without the quotes.  Make SURE you are in an elevated command prompt window before trying this. If you don't know what that means, search google for "elevated command prompt".

  • HT4583 i tunes could not connect to the i tunes store

    i tunes could not connect to the i tunes store

    In the same vain as you, I updraded my iMac to 10.7.5 and iTunes to 10.7 this Week-End.
    I can't connect to the CND iTune Store because of a box that tells me I'm not connected to the internet....But I am, as everything else works find....From my iPad either, I can't connect....But I can from my iPhone if I'm on 3G....And of course, AppleTV doesn't work either.
    Any help would be appreciated...

  • My connection to the I Tunes store is incomplete

    I can access the I Tunes Store but my connection is incomplete.The Home Page does not display and when I try to do a search it is unsucessful.

    Make sure you have the latest version of iTunes installed, you can download it here -> http://www.apple.com/itunes/download/
    If you still see the problem after updating iTunes, this Apple document is a good place to start -> iTunes for Windows: iTunes Store connection troubleshooting

  • I have a pc with vista and all of a sudden I can no longer connect to the i tunes stores.  I have tried everything including help from I tunes?  Help.  Thanks

    My PC will no longer connect to I Tunes Store. I can see my library but cannot connect or sync.  Tried everything including all the tips from I Tunes.  Nothing works.  Have installed and reinstalled over and over. 

    I have the same operating system and I'm having the same problem but mine started after I updated itunes. I'm interested to see the solution!!

  • I tunes could not connect to the i tunes store. An unknown error occurred (0x80092013)

    I have tried completely removing all itunes software and reinstalling, this didn’t work I tried turning on and off my anti virus/firewall, I have tried resetting winsock and restarting pc this didn’t work, I have tried using auto runs to see if there was any conflicting products but only bonjour showed, I have checked the tech specs and meet the minimum requirements, I have the latest version of I tunes, I am able to access secure websites, I have checked proxy settings, ive tried removing pop up blocker, and flushed dns, I have run diagnostics which are below, I also cannot log into the icloud control panel as it says there was a server error, please please please help.
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    Hewlett-Packard Compaq Presario CQ60 Notebook PC
    iTunes 11.1.1.11
    QuickTime 7.7.4
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver not found.
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0018C0B009E27FC0
    Current user is not an administrator.
    The current local date and time is 2013-10-17 08:03:02.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is supported.
    Video Display Information
    NVIDIA, NVIDIA GeForce 8200M G
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: a8bd6d04c3353d8c18407a83d42a1127
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {835EADBF-AAC5-426C-B52E-7BA09DDE4AE9}
    Description: NVIDIA nForce 10/100/1000 Mbps Networking Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 00:00:00 1970
    Lease Expires: Thu Jan 01 00:00:00 1970
    DNS Servers:
    Adapter Name: {EF8B8266-4C36-4361-A71E-E2E18B282F8F}
    Description: Atheros AR5009 802.11a/g/n WiFi Adapter
    IP Address: 192.168.0.5
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    Lease Obtained: Thu Oct 17 07:46:22 2013
    Lease Expires: Fri Oct 18 07:46:22 2013
    DNS Servers: 192.168.0.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Basic

    Hi davwatto thanks for taking the time to reply.
    ok, so tried to open my safari which was version 5.1.7 and i received the error message:
    safari can't connect to the server
    safari can't open the page http://www.apple.com/startpage/ because safari can't connect to the server www.apple.com
    The same error occurred with whatever site I tried to access, so I uninstalled Safari, then reinstalled version 3.2.3 and this time I got the error message:
    The same error message occurred with any website I tried to access. I am able to access all websites including banking etc on IE and firefox.
    Safari can’t open the page.
    Safari can’t open the page “http://www.apple.com/startpage/”. The error was: “unknown error” (kCFErrorDomainWinSock:10013) Please choose Report Bugs to Apple from the Help menu, note the error number, and describe what you did before you saw this message.
    Not sure how to check the logs for itunes though
    If you have any idea how to fix this issue that would be great as im at a total loss.
    Thanks

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