Cannot connect to the iTunes store from iPhone

I'm connected to WI-FI. When I touch the iTunes election button, a the above subject message appears. I used the same phone as my previous T-mobile number. I am able to make a call now from my iPhone. It has been less than 24 hours. Cannot locate any doc to help me to get a solution.

Hey coolgem,
Can you browse web pages using Safari?
What is the iPhones IP address? Goto Settings>Wi-Fi>Click the blue(>) next to your network.
This article has some general Wi-Fi tips
http://docs.info.apple.com/article.html?artnum=305715
Jason

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Cannot connect to the iTunes Store from my home network since I upgraded to ios 6

I own an iPad 2 and recently upgraded to ios 6. Since then, I cannot connect to the iTunes store from my home network. I can navigate any other site and access any other application. I can even reach the iTunes store through My Personal Hotspot and through my office network.
Has anyone experienced something similar? My network carrier is Telmex and I know for sure, they block port 25. Any guess on whether there could be a setting impeding connection?
Help!!!

Hi Nickey,
If you are having difficulty connecting to the iTunes store from your PC there are a number of things you can try to get connected again. Details are available in this article -
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
I see you have already checked to make sure your system and other software is up to date, but there are plenty of ways to continue from there.
Thanks for using Apple Support Communities.
Best,
Brett L

Cannot connect to the iTune Store from within iTunes.

Can not connect to the iTunes Store from within the iTunes program on my PC. Using iTunes 10.4 on a XP Sp3 system. Everything worked fine until a few days ago. Now the iTunes Store (Store) will not open. Tried rollback, disabling firewall, anti-virus etc. Not working. iTUnes Diagnostic says I can connect to the net but the screen remains blank, except "No connection to firmware update server" is listed in the Diagnostic.

Yes, I am running AVG Anti-Virus Free and was using Comodo Firewall. Uninstalled everything, iTunes Store still would not appear. Now using AVG and Windows Firewall, still can not get Store to come up. Diagnostic follows:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
GATEWAY 831GM
iTunes 10.4.0.80
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 0012ABA010AA0F38
Current user is an administrator.
The current local date and time is 2011-08-16 18:21:15.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Radeon HD 3400 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.4.0.80 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {11221FB9-2BC2-4E8D-A170-06A6BEBCCB07}
Description:          Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address:          192.168.0.103
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.0.1
DHCP Enabled:          Yes
DHCP Server:          192.168.0.1
Lease Obtained:          Tue Aug 16 17:24:27 2011
Lease Expires:          Tue Aug 23 17:24:27 2011
DNS Servers:          192.168.0.1
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-08-16 18:19:43.
Ran another test today an hour or so ago, same result except "Connection attempt to firmware up......" failed.

I cannot connect to the itunes store from my PC

For some reason, starting about 2 months ago, I can no longer connect to the iTunes store from my PC. Does anyone have any idea why this would occur?
Obviously all my internet connections are fine and it is not a firewall or filter issue.

Could you walk us through what happens (when you try to connect to the Store) in some more detail, please?

Cannot connect to the iTunes store from iPad

Helllo.I have a problems on my IPad .When I wanted to download the videos or even just open the ITunes its says cannot connect to the iTunes store.And I know for sure that my iPad is connected to the Internet .What can I do?

Can you use other apps that access the internet e.g. Safari ? If you can then try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.

Cannot Connect to the iTunes Store on iPhone

I can't get itunes to open on my iphone. It says that I need to be connected to a Wi-Fi network, but I am! How can I get around this message?

When you are connected to a wifi network that will not allow you to connect to the itunes store, here are a couple of things that might help out.
Go to settings > wifi and make sure there is a network that has a check mark next to it.
On the right side of the screen, tap on the blue arrow of the network you are connected to.
Is there an ip address?
If so, make sure it does not start with 169.254.
If so, or if not, tap on forget this network at the top of the screen.
Then try to join the network again.
Also, you can go to settings > general > reset > reset network settings.
Once the iphone restarts, try joining the wireless network again.
Hope this helps.

I cannot connect to the iTunes store from my macbook pro snowleopard

The iTunes store just came up blank yesterday. iTunes works but not the Store. I saw a similar problem affecting Windows, but I'm running SnowLeopard.

Hello wholeddy,
Since you are posting, it sounds like you are connecting to the Internet at least.
Check out this article for troubleshooting the iTunes Store.
iTunes: Advanced iTunes Store troubleshooting
and thank you for visiting Apple Support Communities.
Nubz

"cannot connect to the Itunes store" through Iphone

Ok, I can't get into Itunes on my 1st gen Iphone. It shows that I have no wifi network connected but I don't even know what wifi is. I'm giving this phone to my roommate and she wants to DL ringers.
Any idea what I should do? If you tell me like the Apple CSR that I just spoke with, to go to mccdonalds and use their wifi, I'm gonna scream.

wifi basically means broadband without wires...you can not get into iTunes on the iPhone unless you are in an area that has wifi signal, like mcdonalds....itunes on the phone uses this because it would take forever to download songs over Edge(which is used when not picking up a wifi signal)...if not in a wifi area you can only download songs from itunes on your computer and then sync it to the phone...
iTunes on the computer is the only place you can get/make ringtones for the iPhone as well, even if you were picking up a wifi signal with the iphone

Iphone 4 Cannot Connect To The Itunes Store

Ok, I've tried each and every solution from changing the brightrness to fully restoring my iphone to dancing around it with some incense burning while chanting ancient Tibetian mantras and still each and every time I try to update my apps or download a new app from my phone I get the "Cannot connect to the Itunes Store" error message. This has all been since the last ios update and it's frustrating as ****. The itunes store works fine on my ipod touch, my sons ipod touch but not my phone. Please fix this or at least give us a clue how to do it.
A frustrated iphone lover.
Paul

You didn't answer my first question.
Are you trying to update using your iPhone or computer's iTunes?
Do this steps
Settings > General > Reset > Reset All Settings
Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears)
Settings > General > Reset > Reset All Settings again
By the way, we are all users here like you trying to help and we are not from Apple.

I get a message that my ipad and iphone cannot connect to the iTunes store. I have tried to sync books to my iPad and iphone and i get the message that I cannot connect to the iTunes store and thus cannot sync a book to my books app. Why?

I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying

How can i solve "Cannot connect to the iTune Store" issue on my iPhone?

Hi,
Frequently i'm getting alert message (Cannot Connect to the iTune Store) while use my valid Credential on iPhone 4 (even Itunes application) Setting-> iTunes & App Stores->. but same credential accepted other iPhones too why not in my iPhone 4. same way others Apple ID wouldn't accept in my iPhone 4. how can i solve this problem? please suggest me.
Thanks in Advance,
Suresh Balakrishnan.

Take a look at these instructions:
http://www.digitaltrends.com/mobile/how-to-make-ringtones-for-iphone/

When I try to download a song onto my iPad from iTunes Match, my iPad says "Cannot connect to the iTunes Store" even though I have a perfect Internet connection.

When I try to download a song onto my iPad from iTunes Match, my iPad says "Cannot connect to the iTunes Store" even though I have a perfect Internet connection.

Try a power cycled of the iPad.

I have tried everything to connect to the itune store from in itune, I have tried everything from apple support team, no help. I am able to get everything up on my iphone just not from my PC, Anyone else having this problem

last month I begin having problem connecting to the itune store.from my PC, Have had apple support help but that did no good. Itune will not connect. Tried everything from the troubleshooter page but it did not help. It have been 4 month now. Anyone else have any ideals?

many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Iphone cannot connect to the itunes store?

When i try to connect itunes i often get 'cannot connect to the itunes store' HAve tried signing out and back in and on wifi or 3g help!

In order to get rid of this annoying error message, follow these steps:
Open Settings
Tap General
Tap Date and Time
Turn ‘Set Automatically’ to Off
Manually change the year to 2013
Again Open Settings
Tap iCloud
Turn Passbook option Off
Return to Settings > General >Date and Time and turn ‘Set Automatically to On
Try updating again.
Am sure it will help you to sort this issue.

"Cannot connect to the iTunes Store" when using WiFi and Cisco VPN

hi
I'm on iPhone software 2.0 and have a connection to the internet via WiFi and VPN (using the integrated Cisco client). Everything works fine (Safari, Mail, mobileme push of contacts and calendars) but the iTunes Store and the App Store won't. While the App Store keeps spinning the iTunes Store says "Cannot connect to the iTunes Store". Has anyone else experienced a similar phenomenon?
thanks
Message was edited by: samaki

We're having the same issue. App Store and iTunes do not work when all traffic is tunneled over VPN. Yet, other applications like Safari, New York Times reader, Telnet, etc... work perfectly fine over VPN. If we have the iPhone switch over to using split tunneling VPN mode, then the App Store and iTunes work since they do not appear to be sending traffic over the VPN tunnel. I can say for certain that no outgoing traffic is being blocked on the VPN servers since I administer those servers. I also did a packet capture on the iPhone wireless session and it appears that the App Store sends traffic over the regular HTTP port. So it really doesn't make any sense from a VPN perspective why Safari would work but not the App Store or iTunes when you're tunneling all traffic over VPN. Our iPhones are using the latest firmware (5F136). If anyone has any update, please do share.

Cannot connect to the iTunes store from iPhone

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