Cannot connect to the itunes store. Just downloaded the new version.

i just downloaded the new version of itunes and cannot access the itunes store. I have seen other comments that other users have posted and they have had the same issues. i am hoping that it will start working within the next few days as other users have said. if anyone knows of any other suggestions as to what can do to fix this please let me know. i have already tried the suggestions that this website has given me and nothing works. if someone can please tell me if this has happened to them and if their itunes store is now working!!?? and how long did it take to start working again????
the message that comes up:
*Itunes could not connect to the Itunes Store.*
Make sure your connection is active and try again.

Unfortunately I have experienced the same thing, what possessed me to upgrade when the older version worked just fine I will never know. Apple instructions are great if you can understand what they are talking about...is there an itunes for dummies out there??
Having said all that, I ended up restoring my system under accessories, trying to go back to before the upgrade, but don't think I went back far enough. Am not quite sure when I actually made the upgrade and I could only go back a few days. But what did happen was I no longer got the "unable to connect to the store" message, I am connecting, but I have no pictures. The top part of the screen is all blacked out as is any place there is supposed to be a picture.
I also cannot listen to anything, nothing happens if I click on a song. I haven't tried to buy anything, so not sure if that works or not.
Any ideas?
I was dismayed to see that the previous posts were from the first part of March and it is now April. I as a new upgrader still ended up with similar problems. Doesn't Apple fix any of this stuff in a timely manner? A month is plenty of time to find a patch to take care of this.

Similar Messages

I just bought a new Iphone and when I connected it to itunes and I downloaded the backup from my last device, now I can't pass this step and every time I connect it to itunes is the same thing.

I just bought a new Iphone and when I connected it to itunes and I downloaded the backup from my last device, now I can't pass this step and every time I connect it to itunes is the same thing. And I can't download any app because problems with my account regarding the credit card but the information is correct and it says it is not!!!

You'll have to contact iTunes store support regarding your credit card information problem: http://www.apple.com/emea/support/itunes/contact.html. I'm not clear on what you're saying about your backup. Are you saying that when you connect to iTunes it's asking you to restore from backup even though you already have?

HT5457 When Open passbook in my iPhone 4S and tapped on the App Store it says cannot connect to apple iTunes Store. What am I doing wrong?

I updated my iPhone 4S with the new iOs 6. It was successfully installed, but when I open passbook app and tapped App Store I get this message saying cannot connect to apple iTunes Store . What did I do wrong?

Try connecting to your Mac or PC and using iTunes to sync your iPhone. Disconnect your iPhone after syncing, make sure in Settings>iTunes&AppStore you have your Apple ID and password entered, and launch App Store and sign in. It should work now, but do not sign out from App Store. There seems to be a bug that prevents us from signing in again after signing out.

Recently got the new IPad. Every time I try accessing the iTunes store, I get the error message, 'cannot connect to the iTunes store'. Am unable to proceed beyond this. Any suggestion?

Recently got the new IPad. Every time I try accessing the iTunes store, I get the error message, 'cannot connect to the iTunes store'. Am unable to proceed beyond this. Any suggestion?
I bought it in Thailand and am using it in Kenya.

I have the same issue. How did you solve it?

HT201303 every time i try to write my credit card info to pay for an application, this "Apple Support: Tips for Protecting Your Info" page comes up and I cannot purchase anything. I can just download the free ones. This is really annoying! How do I stop t

every time i try to type in my credit card info to pay for an application, this "Apple Support: Tips for Protecting Your Info" internet page comes up and I cannot purchase anything. I can just download the free ones. This is really annoying! How do I stop this?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I have just downloaded a newer version of iTunes but I cannot open it? Can anyone help?

I have just downloaded a newer version of iTunes but now I cannot open it. When I click on the icon it tells me it was created with a newer version and would i like to install which I already have. I've tried restarting but that didn't help either :-( Going round in circles can anyone help please?

What is the exact text of the message you get. Take a screen shot (command/shift/4 and post it. Also, what do you see regarding iTunes if you go to App Store/Updates?

I really need help from a human being in using the iTunes store. 4 years ago we got an audio book on learning japanese to play on the ipod. Now the iTunes store just wants to sell me apps for the iphone or ipad. I do not have iphone or ipad. I want...

Sheesh! This old man of 70 is really lost in how to use this Apple support community or how to use the iTunes store search. I do not even know what question to ask.
James Gray

Because you stated that you were looking at audiobooks that you could download to the iPod, and talking about apps only being for the iPad and iPhone and none for the iPod. So, even though the source was the iTunes store, you implied that what you were looking for needed to go on the iPod.
Look, we are not Apple here. We are just fellow users of Apple equipment. We volunteer our time here to try to help people out with issues.
The reason I needed to know what model of iPod you have was because you were asking about apps. However, unless you have an iPod Touch, there aren't any apps you can purchase from iTunes for it. And that was what I was trying to establish. Now that we have eliminated the option of apps from the discussion, we can focus on Audiobooks.
As far as Audiobooks go, you can sync any audiobook that your purchase in iTunes to your Nano.
So, as I indicated in the previous post, if you are looking for Audiobooks then go to the iTunes Store, and in the search bar in the top right-hand corner, type in "Learn Spanish Audiobooks". A list of available audiobooks to learn Spanish will display.
Best of luck,
GB

I have a itunes account how do i get to the itunes store to download games and ringtones

i have a itunes account how do i get to the itunes store to download games and ringtones

You should see an app called app store on your iPhone, or you can connect via your computer using iTunes.

When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.

When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'. I can access my account on a different PC but not my own. Can you advise me as to what I should do please?

Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen

I did not install bonjour when I installed itunes now everytime I go to the itunes store I get the blue screen. How to download bonjour? Do I have to re install itunes? If I do, will my music be lost?

I did not install bonjour when I installed itunes now everytime I go to the itunes store I get the blue screen. How to download bonjour? Do I have to re install itunes? If I do, will my music be lost?

I'd try the following document first:
iTunes for Windows: System restarts, blue screen, or quits unexpectedly when accessing iTunes Store

TS1368 I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up

I am unable to connect to the itunes store; I get the message 'Itunes could not be connected to the itunes store. An unknown error occured (-3212). Also when I plug my iphone in to the computer it doesn't ever pick it up please help!!

same here no solutions

TS3212 ITunes worked fine on my Windows 7 machine. Had to rebuild the machine but all the data remains. Downloaded a new version of iTunes and cannot figure out how to load all of my music currently on my hard drive. Tried moving Library file. Did not

ITunes worked fine on my Windows 7 machine. Had to rebuild the machine but all the data remains. Downloaded a new version of iTunes and cannot figure out how to load all of my music currently on my hard drive. Tried moving "iTunes Library" file. Did not work. Never had trouble like this before.

Many thanks for your post. I've been trying for days to get this sorted and was getting well fed up with I-Tunes. Really thought i'd never get it working again. Tried un-installing it, loading older versions and they still wouldn't work.
Came across your suggestion by chance and top man - it worked..!!!!
How you even knew what to do is beyond me - but thanks so much. I really was pulling my hair out.
You need to put your post over the Web as there seem to be loads of people having the same trouble.
Thanks again.

I am trying to purchase albums from the iTunes store and all the website says is that the price has changed. Why can't I just use a gift card/myaccount?

I am trying to purchase albums from the iTunes store and all the website says is that the price has changed. Why can't I just use a gift card/myaccount?

If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I can't able to access the itunes stores to download and update new apps

iam using iphone4 for more than a six months. but for the last 10days i can't able to access the itunes store to download a app or to update it. what should i do. my itunes is opening properly. i can download videos pictures and songs from my system. the problem is only with itunes stores. i also updated the account information. which also doesnt got solved the problem. what should i do??

http://support.apple.com/kb/TS1559

Installed itunes, checked in, I try to download free applications out the window: this Apple ID has not yet been used with the iTunes Store. But the mail I receive, that I'm registered, and I have an Apple ID, please help find out!

installed itunes, checked in, I try to download free applications out the window: this Apple ID has not yet been used with the iTunes Store. But the mail I receive, that I'm registered, and I have an Apple ID, please help find out!

Diana,
This could be a delay while internal service records were updated. Check it out again - is it okay for now?

How to De-authorize an older PC running Windows 2000 with iTunes 7? My itunes will not connect with the iTunes store to all the de-auth request.

How to De-authorize an older PC running Windows 2000 PC with iTunes 7? My itunes will not connect with the iTunes store to all the deauth request.

The "Deauthorize All" command is only available if iTunes thinks you are currently using 5 authorizations.
Otherwise, you can only deauthorize the old computer by using "Deauthorize this computer" from the computer itself.
If the old computer is no longer operable, you can't deauthorize it, but that is not a problem.

Cannot connect to the itunes store. Just downloaded the new version.

Similar Messages

Maybe you are looking for