"Cannot connect to the iTunes Store" when updating apps

This error confounds me ... in iTunes, I check for app updates. The update list populates. Usually asks me for my password first but updates. Then when I click to download all updates, I get this message
"You have already purchased this item. You have already purchased this item but it has not been downloaded. To download it, select Check for Available Downloads from the Store menu" Done that no luck. Sometimes I can update the apps by checking for updates on my iPhone or iPad and they update, then disappear from the update list when I sync. But for apps I purchased but are currently not installed on a device, no luck.

Just posted this reply to a similar question here. Hope it helps:
What worked for me was unplugging my router and then plugging it back in after a few seconds. It was one of the recommendations listed in the Apple troubleshooting forum:
http://support.apple.com/kb/TS1368
I've had my iPhone 4 for almost a year and just today I started getting that "Cannot connect to iTunes Store" message when I tried updating a few of my apps. I tried shutting off my phone, I verified that I had the latest iOS, and I toggled the on/off button in my wireless settings on the phone, but none of that worked. I didn't want to reset my phone or sync it to iTunes so I googled it and came across the link above. I didn't think that my router was the problem because my internet was working just fine on my iPhone and the signal strength was good. But as soon as I unplugged my router and plugged it back in, I tried updating my apps again and sure enough, as soon as I entered my password, the apps began updating immediately. Really weird. Maybe this will work for some of you.
Another issue I've had is when I'm somewhere that doesn't have WiFi, it won't allow me to update or download apps that are over a certain size. Sometimes it'll give me the message that I need to connect to WiFi because the app is over certain MBs in size, and sometimes it won't say anything at all and it just won't download. But as soon as I connect to WiFi, it will.

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"Cannot connect to the iTunes Store" when using WiFi and Cisco VPN

hi
I'm on iPhone software 2.0 and have a connection to the internet via WiFi and VPN (using the integrated Cisco client). Everything works fine (Safari, Mail, mobileme push of contacts and calendars) but the iTunes Store and the App Store won't. While the App Store keeps spinning the iTunes Store says "Cannot connect to the iTunes Store". Has anyone else experienced a similar phenomenon?
thanks
Message was edited by: samaki

We're having the same issue. App Store and iTunes do not work when all traffic is tunneled over VPN. Yet, other applications like Safari, New York Times reader, Telnet, etc... work perfectly fine over VPN. If we have the iPhone switch over to using split tunneling VPN mode, then the App Store and iTunes work since they do not appear to be sending traffic over the VPN tunnel. I can say for certain that no outgoing traffic is being blocked on the VPN servers since I administer those servers. I also did a packet capture on the iPhone wireless session and it appears that the App Store sends traffic over the regular HTTP port. So it really doesn't make any sense from a VPN perspective why Safari would work but not the App Store or iTunes when you're tunneling all traffic over VPN. Our iPhones are using the latest firmware (5F136). If anyone has any update, please do share.

Cannot connect to the itunes store following update of itunes

Have just updated my itunes on my Windows 7 (64 bit) computer. Now I cannot connect to the itunes store. Have checked firewall settings, all OK. My daughters computer (also windows 7 64 bit) is still working OK, but HAS NOT got the latest version of itunes updated. Have other people had this problem with the latest update? There are no error messages. Just hangs there for a while then apple logo appears at the top with a blank screen. The black tool bar is also devoid of options.
Has anyone managed to work out why and how to fix this?

I had to use an additional command:
netsh winsock reset catalog
[hit enter]
netsh int ip reset reset.log
[hit enter]
Reboot.
My iTunes can now connect to the store. Hope that helps someone.

Cannot connect to the iTunes store or update my iPod software

I've been having problems with my iTunes for a while now. Every time I try to connect to the iTunes store, i get the message "itunes could not connect to the itunes store. an unknown error occurred. (-3221). make sure your network connection is active and try again." also, when i try to sync my iPod, i am told that my software is old and i need to download the new version. when i try to do this, i get the message "the ipod software update server could not be contacted. make sure your network settings are correct and your network connection is active, or try again later." ALSO, whenever i put a previously recorded cd into my dvd drive to add it to my iTunes, the iTunes will load the music but not the cd information, which it used to find automatically! can someone please help me? i've contacted apple several times and done everything they've said to try; i've tried all of the advice here in the support section and even talked to friends with lots of computer experience and nothing has helped. i even uninstalled iTunes and reinstalled it and turned off my firewall. still nothing!
Here's my diagnostics report:
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
TOSHIBA Satellite A105
iTunes 7.6.1.9
QuickTime 7.4.1
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.4.7
Bonjour 1.0.4.12
iTunes Serial Number 716AE8557FA97739
Current user is an administrator.
The current local date and time is 2008-02-23 11:36:04.
iTunes is not running in safe mode.
Video Display Information
Mobile Intel(R) 945GM Express Chipset Family
Mobile Intel(R) 945GM Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {E859DFC5-FCF7-4506-9ACC-42177B0E6EF2}
Description: MAC Bridge Miniport - Packet Scheduler Miniport
IP Address: 192.168.0.1
Subnet Mask: 255.255.255.0
Default Gateway:
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {8D79DBE2-05F2-4EBB-876B-DAD236DCCBEA}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 76.93.92.125
Subnet Mask: 255.255.224.0
Default Gateway: 76.93.64.1
DHCP Enabled: Yes
DHCP Server: 10.235.192.1
Lease Obtained: Sat Feb 23 10:22:00 2008
Lease Expires: Sun Feb 24 00:34:11 2008
DNS Servers: 66.75.160.63
66.75.160.63
66.75.160.64
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0), DRVMCDB (1.0.0.1), Iviaspi (1.0.0.0), Pfc (2.5.0.204), DLACDBHM (1.0.0.1),
UpperFilters: GEARAspiWDM (2.0.6.1),
D: MATSHITA DVD-RAM UJ-841S, Rev 1.60
Audio CD in drive.
Found 19 songs on CD, playing time 69:50 on Audio CD.
Track 1, start time 00:02:32
Track 2, start time 00:37:72
Track 3, start time 03:56:30
Track 4, start time 09:24:57
Track 5, start time 15:19:62
Track 6, start time 15:53:17
Track 7, start time 22:19:62
Track 8, start time 27:09:07
Track 9, start time 28:05:35
Track 10, start time 32:09:05
Track 11, start time 36:58:10
Track 12, start time 41:47:12
Track 13, start time 42:02:17
Track 14, start time 46:27:47
Track 15, start time 51:14:40
Track 16, start time 51:43:07
Track 17, start time 56:03:57
Track 18, start time 61:21:67
Track 19, start time 65:16:25
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 12 16 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
** iPod/iPhone Connectivity Tests **
iPodService 7.6.1.9 is currently running.
iTunesHelper 7.6.1.9 is currently running.
Apple Mobile Device service 1.14.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Connected Device Information:
SASKIA'S IP (E:\), Fifth Generation iPod (iPod with video) running firmware version 1.1
Serial Number: JQ546CGDSZ9
Bus Speed: 61440
** iPhone/iPod Touch Sync Tests **
One or more sync tests failed.

The Stores are currently down. Its not a problem with your device. https://www.apple.com/support/systemstatus/

I have the original iPad I cannot connect to the iTunes store to update and it also says mr software is up to date but I only have ios 5.1.1

I have the first iPad it won't update to ios 6 and it won't connect to the store to update apps

Ipads 1 does not support ios 6.

I get a message that my ipad and iphone cannot connect to the iTunes store. I have tried to sync books to my iPad and iphone and i get the message that I cannot connect to the iTunes store and thus cannot sync a book to my books app. Why?

I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying

My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."

My iPad works perfectly except when trying to update apps. Then I get a message that says "Cannot connect to the iTunes store."

Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and change the date to a few months in the future and then re-trying

My ipad2 says "cannot connect to iTunes store" when updating apps

My iPad2 says "cannot connect to iTunes store" when updating apps. Connects properly when buying apps or music - only problem is when updating. I have tried all the suggestions that I have found: soft reset, ensuring that restrictions, changing my apple account password, turning on automatic downloads.
Any ideas? Thanks much.

Same here. I have an iPad2, IOS5 WiFi and the iPad can not connect to iTunes store from Videos and Itunes App.
App Sore is OK, and Safari also where connection is ok.
My computer, Windows 7/64 connects via iTunes utility ok.
I upgraded to IOS5 the same day as I got the iPad2, and I am not sure if it worked before.
Any solutions to this problem ?
It looks like that many other users have similar problem.

How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store

How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store

See thes previous discussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities

I have the new iOS 6 on my iPad, and when ever I try to log on to the iTunes store this comes up: Cannot connect to the iTunes store. Anybody help please? :)

I have the new iOS 6 on my iPad, and when ever I try to log on to the iTunes store this comes up: Cannot connect to the iTunes store. Anybody help please?

I'm also having this problem I've already tried changing the year stuff and its still the same I succeeded once when I toggled my credit card account but after that the same problem occurred.

When installing apps I cannot connect to the iTunes store

iTunes is up to date...I am trying to install a new app and update others and the error message I receive is "cannot connect to the iTunes store"... My Internet is working (I can browse in safari) ...any ideas?
Thanx!

Apple has a support article that talks about this issue here.
Can't connect to the iTunes store
Have you tried restarting the iPad and then try again?
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

HT204266 I can't get any updates or download new apps because I "cannot connect to the iTunes Store" yet I am able to do other Internet related things. Please help!

I can't get any updates or download any new apps from iTunes because I "cannot connect to the iTunes Store" or sometimes it says server. I have no trouble getting my email or surfing the Internet, so it is a problem specific to accessing iTunes. Incredibly frustrated! Please help!

Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

When I try to do anything with the App store I get the message "Cannot connect to the iTunes Store". I have internet connections and I have tried resetting the password.

I cannot connect to the iTunes store for any purpose. When I try I get the message: "Cannot connect to the iTunes Store". That is all. I have tried a lot of different things except , obviously, the correct thing.

HI ...
Try this support article > Can't connect to the iTunes Store

When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"

When trying to connect to itunes store, I get message "itunes cannot connect to the itunes store"

same here for Windows Seven, it also says "The network connection timed out" Been like this for days.

HT201485 When I try to complete an in app purchase a message pops up saying: YOUR PURCHASE CANNOT BE COMPLETED.. I close that and another message pops up saying: CANNOT CONNECT TO THE ITUNES STORE... I am connected to the Internet, can anyone figure this

When I try to complete an in app purchase a message pops up saying: YOUR PURCHASE CANNOT BE COMPLETED.. I close that and another message pops up saying: CANNOT CONNECT TO THE ITUNES STORE... I am connected to the Internet, can anyone figure this out?

Hello,
Brother please follow these steps
1) SignOut from Your apple itunes account
2) Again Sign In Your iTunes Account
And you can turn off your wifi/internet from your iphone and again turn it on
Kind Regards
AmirKhalid (AKQ)

"Cannot connect to the iTunes Store" when updating apps

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