Cannot connect to the Music Store. Unknown error (502).

When I attempt to access the iTunes Music Store I get the following message:
"iTunes could not connect to the Music Store. An unknown error occurred (502).
Make sure your network connection is active and try again."
Well...
(1) My network connection is active
(2) I have "tried again"
(3) I have updated my iTunes software
(4) I have reinstalled the updated software
(5) I have run msconfig and tweaked my settings
(6) I e-mailed Apple support and got a return e-mail that explained the my problem had been fixed
(7) The problem has not been fixed.
If anyone has any help it would be greatly appreciated.
Thanks

I am having the same problem. I tried re-installing the software. I did find this on the website under support:
If you upgraded to Windows XP Service Pack 2:
Windows XP Service Pack 2, by default, enables the Windows Firewall. As with a third-party firewall, you will need to configure Windows Firewall to allow iTunes to access the Music Store. Read this document for more information. If you have further questions about configuring the Windows Firewall, contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
I'm going to call them to see if they have a solution.

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Hey William,
It sounds as though you are having difficulty with your Mac being unable to connect to the Mac App Store. This article has some steps that may help you troubleshoot -
Can't connect to the iTunes Store - Apple Support
Note that the title is for the iTunes Store, the steps are still relevant.
Thanks for using Apple Support Communities.
Happy computing,
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"Does AV stand for anti-virus?? "
Yes indeed! Good call
"And no there isn't a proxy server active and even if there was, it says it doesn't apply to dial-up."
Which is why if it were active it could cause issues. Some ISPs have mucked with them in the past, that's why I wanted to check.
"Also, is ISP my internet service provider"
Again, you nailed it. Sounds like we'll get you sounding like a tech geek in no time flat
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Until then, my advice (and I don't much like it, myself) is to fiddle with the settings for security in AOL. In particular look at firewall settings they might have set up for you, security levels, double check that the accelerator is all the way off, and make sure that the settings in Internet Explorer (IE) don't have anything funny, like a paranoid security level or proxies set up. iTunes gets its info for the web from IE, so something wrong there can cause issues. Even if you don't use it because AOL is your primary browser.
I'll let you know if I see anything helpful.

'Cannot connect to the Music Store'

Apologies for previously posting this problem in someone else's thread.
I seem to be having a similar problem to a lot of people. I bought a new computer about a year ago, my iPod and iTunes work fine, and I was previously able to use the Music Store on my old computer. However, when I try to connect to it now, it says 'Error - cannot connect you to the music store. Check your internet connection is active and try again'.
I have the internet connected whenever I try this, I think I understand how firewalls work as I have tried to find the problem (and failed!) but didn't want to do anything without checking it first.
When I insert a CD to import into my library, the 'Gracenote' thing doesn't give me the names of the tracks. Similarly, it says to check my internet connection is active. My computer meets all of the requirements for iTunes mentioned on the Apple site, I have broadband and use Windows.
Any assistance on this matter would be greatly appreciated.
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Any other ideas?
hmmmm. i'm getting over to the "using itunes music store" forum more frequently these days, but i'm not as good at some of the subtler problems as some of the people who spend more time there. if you don't get many more replies here, try reposting over in that forum. it would help provide context if you put a link in that post back to this thread. there's instructions in here:
sysop, "Stylize Your Posts (The Editor)", 08:41am Aug 4, 2000 CDT
love, b

ITunes cannot connect to the Music Store, iTunes cannot connect to the Music Store

I have tried to upgrade, but all software is as up to date as it will let me. Can I add RAM to it? Can I install the latest OS? And more importantly; I would like to put Office on thos, as well as a few simple apps for my son. How can I do this? I miss iTunes!!!

Hi, and welcome to Apple Support Communities.
Which exact iBook model is it?
You can choose from this list:
http://www.everymac.com/systems/apple/ibook/index-ibook.html
How much RAM is currently installed?
Which version of iTunes is it running now?
Do you have the original Install and Restore disc(s) that came with the iBook when it was new?
Do you have the Mac OS X 10.4 Install disc?
You cannot install the latest Mac OS on any iBook. Sorry.
An older version of Office may work, but may not be necessary.

Why cant i connect to the Music Store

I have been using iTunes for about 2 years now, both on a PC and on my Mac! However I new get a message on both computers saying that I cannot connect to the music store?
Just for clarification I am in the UK, thus I am trying to access the UK music store!
Is there a problem with the store?
Any help would be much appreciated.
Cheers,
Mark
PowerBook G4 & Core2Duo PC Mac OS X (10.4.7) PC, Windows XP

It's just started to work again. Nothing I did!
Charles.
Emac 1.42ghz Mac OS X (10.4.7)
Message was edited by: Charles .B.

Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store (iTunes could not connect to the store. An unknown error occurred (0x80096004))?

Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.

Try this...
Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
cmd /k netsh winsock reset
Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
You should get something similar to this:
Reboot the computer and the problem should be resolved.
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tt2

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Thanks. Option 1 worked for me:
1. Eject and disconnect the iPod/iPhone from the computer.
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5. Connect your iPod/iPhone.
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"iTunes could not connect to the Music Store" Error Message

Hello all,
I finally got my script running correctly and I can see the front page of my iTunesU site(Yay!). But I am getting an irritating error message, and what is unusual are the circumstances under which I see the error message and the circumstances under which I do NOT see the error message. Allow me to elaborate.
Scenario #1
I have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as the "Music Store" page on iTunes gives way to the front page of my iTunesU site. Perfection! This is the behavior I want!
Scenario #2
I DO NOT have iTunes open on my computer. I go to the login page I created on my school's website and login. I watch as iTunes begins to open and then spits out this error message:
"iTunes could not connect to the Music Store. An unknown error occurred. Make sure your network connection is active and try again."
There is also an error number attached to the error message but it changes from time to time with no explanation. Here is the strange part. If I just hit "OK" on the error message my iTunesU site opens fine.
I've tried this on my home and work computers and a friend's computer and the behavior is the same. Moreover I surfed over to the Stanford iTunesU login page: http://itunes.stanford.edu/ and I get the same behavior(which pretty much rules out in my mind that it is a problem with my script).
I guess it isn't a huge deal. Worse comes to worse we can tell the students and faculty, if you see an error message from iTunes just hit "OK". But I'm rolling out this slick new iTunesU site and this error message is like a scratch in the paint job. Plus my boss is looking over my shoulder like "what's that error?" and it is starting to detract from the computer whiz kid image I've worked so hard to cultivate
My possible suspects are:
iTunes - (Went over to the iTunes discussion board and a lot of people report similar error messages when trying to get into the Music Store but I couldn't find anyone who said hitting "OK" made it possible to proceed)
My script -(seems unlikely since Stanford has the same problem)
The configuration on the computers I've tested it on - (But I've tested it on three different computers!)
iTunesU - If this is the problem I'm hoping you people can help me.
So has anyone else experienced this?
Try to login into your iTunesU page with and without iTunes already open. See any error messages or weird behavior?
Try the same thing on Stanford's site: http://itunes.stanford.edu/
If you can repeat my result then post it here so Apple will know this is an issue. If you can't repeat my result then post it here so that I might know I need to look elsewhere for the problem.
Thank you for your kind attention.

I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
"iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
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Ken Newquist
Lafayette College

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Hello alankilner,
And welcome to Apple Discussions!
Using Proxy: Yes
Try temporarily disabling this setting by following the steps outlined in this Apple support document.
http://support.apple.com/kb/TS1490
B-rock

ITunes error message / "iTunes could not connect to the music store...

The past week, I have been having problems connecting to the iTunes music store. I purchased my ipod in 10/05 and have had no problems until recently. I keep receiving the following error message:
"iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct & network connection is active, then try again."
I went onto the website, and checked various things. I uninstalled and reinstalled iTunes and the software, checked to see if I have any firewalls (none), checked to see if I have Windows XP service pack 2 (I have 1), and contacted my ISP (AOL). Help! I have AOL 8.0 dial up, and have had service with them for a couple of years now, so that is not an issue. Per AOL, I tried uninstalling AOL adapter and restarting my computer, and also deleting cookies and deleting files/all offline content, defaulted my security settings (they were the same), and reset web settings. I have restarted my computer, but am still having the same issues. I already contacted iTunes about this issue, and they sent me the same email twice, with the same instructions as their website, which I indicated I already tried numerous times. I have also checked my connections, and everything is fune. I try to access iTunes after logging into AOL.
Thank you in advance to everybody that responds.
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Thanks for the input. Unfortunately, I keep trying to do that, and have not been able to download for about a week. After contact customer support, I received the general "technical support" email, which is the same information found on the website. After replying to the email, which stated that I tried already tried the methods listed, I received the same email again. After replying to that email which included the previous threads, I received an email stating that the deparment I replied to does not handle technical issues. So, tonight, I re-emailed them with all of the threads and asked for an explanation of why I received technical emails if they do not respond to technical emails. It will be interesting to see how they respond, although it will probably be some general email. I sometimes respond to member service emails at my place of employment, so I know the procedure. The bottom line is that I should receive answers to my questions, even if the answer is something along these lines:
"I am researching your problem, and will contact you within the next xx hours/business days with a resolution. We value you as a customer, and strive to maintain excellent customer support and satisfaction. Thank you for your patience."
Or, a similar response. I know there is a general response library. And, I also know that if some body is unable to answer a question, as customer support, they should try utilize their resources. Basically, be a problem solver.

TS1368 Has anyone found this article useful? Any other suggestions to resolve the error, "cannot connect to the itunes store" ?

Any other suggestions to resolve the error, "cannot connect to the itunes store" ?

Hi paul.labiche,
When having iTunes Store connectivity issues, the following articles provide the best solutions:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thanks,
Matt M.

Cannot connect to the Music Store. Unknown error (502).

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