"Cannot connect to this iPhone" message on Mac Pro
Lately (since the update to iTunes 10.5.2? I'm not certain) I've been getting alert messages popping up on the desktop of my Mac Pro saying "iTunes cannot connect to this iPhone at this time". I'm baffled. This isn't an iPhone -- there isn't an iPhone in the house, although I do have an iPad. But I'd have thought whatever software was generating this behaviour would be able to distinguish between different species of Apple hardware, and the message isn't showing up on the iPad, but on the Mac Pro, which is a different OS!
What's going on? Is iTunes trying to do something it doesn't need to do, or shouldn't be doing? Or is this a way of telling me someone with an iPhone is trying to sneak in to my wireless LAN? (This is BT Infinity, which is a black box, unlike my former AirPort LAN on top of a Virgin cable modem; there I had an access list as well as WPA2.) Or what?
Update....following a Power cycle the iPad SW was able to be updated and iTunes recognised it!!
Note iTunes SW version is 11.1.4 (62) 64 Bit.
All cables are OEM.
Similar Messages
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Today, my iPad2 wouldn't delete mail. Then the screen turned black. I turned the iPad2 off then on. Got black screen. Tried backing up to iTunes. Got the message "iTunes cannot connect to this iPhone because unknown error occurred (OxE8000065). Help, please.
Did you try restarting it by holding down the hold and lock button at the same time until you get the apple logo? If you already tried that then you should try putting it in DFU mode and doing a restore by following these instructions- http://www.iclarified.com/entry/index.php?enid=1034
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This is the error I get. I did not find this on the itunes webpage...
"itunes cannot connect to this iphone. An unknown error occured 0XE80000065." Does anyone have a solution. I am not connecting an iPhone, but an iPod. I cannot therefore sync my iPod to my iTunes.Hi prolough,
Here is a link that should help:
http://support.apple.com/kb/TS3221
Cheers,
GB -
Itunes cannot connect to this iphone an unknown error has occured. Please help.
Hi,
I have just got an iphone 5c. However i'm having trouble with my itunes on my laptop.
I'm getting 2 error messages:
Error message 1 is ( an unknown error occured 42032 ) this happens every time i open itunes.
Error message 2 is ( itunes cannot connect to this iphone, an unknown error has occured ) this happens every time i try to connect my new phone.
I am running the latest itunes version on windows 7.
So far i've tried uninstalling all components and reinstalling them to no avail.
I've spent 3 hours today on the phone to both Apple and Microsoft with both blaming each other.
Please someone help.
Kind regards
DaleHi prolough,
Here is a link that should help:
http://support.apple.com/kb/TS3221
Cheers,
GB -
I recently thought I lost my iPhone and I erased it but now that I found it. I cannot get the this iPhone message is lost please call ********* I am out of the country my laptop is at home. I cannot access I tune. How do I fix this. I need to get it back on so I can face time with my family. The phone says 3G but it keeps saying on list mode. I signed on icloud and removed it from the account and nothing. Please help!
If you removed the device from your iCloud account rather than using the "Stop Lost Mode" option, then you will most certainly need to restore the iPhone, and that will require a computer running iTunes.
http://support.apple.com/kb/HT1414
Regards. -
how do I get my itunes library onto my new Iphone 5 I keep getting the following error..Cannot connect to this Iphone. An unknown error occured (0xE8000065)??
See http://support.apple.com/kb/TS3221.
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"iTunes cannot connect to this iPhone. You do not have permission."
Why am I getting a "iTunes cannot connect to this iPhone. You do not have permission." error after I just activated my new iPhone 4? Anything will help. Thanks.
Did you resolve this yet? It took me 3 hours on the phone with support over 2 sessions, but they found the solution.
From the Finder menu:
Go/Go to Folder...
Enter: var/db/lockdown
Select everything in folder and delete
Restart computer
Launch iTunes and plug in phone. It should work (that's what did it for us).
Good luck. -
Itunes is saying it cannot connect to this iphone but I have a touch.
I am a dance teacher and trying to sync up my ipod touch to my PC to get my new songs on it and make some changes to my itunes. Itunes will not allow the sync because of error 0XE8000065 which states itunes could not connect to this iphone. I have been having a lot of problems in the past few months with syncing in general like itunes saying that it does not authorize my PC when it is the only one I have ever used. I have updated the latest software and restored my ipod but that is as far as I can get.
Thank you for any help.Your iTunes library is missing these songs or your iPod Touch is? If they are only missing from your iPod Touch, you can simply resync your music back over to it.
Otherwise, if the music is no longer in your iTunes library as well, you'll need to reimport or redownload those tracks.
B-rock -
Itunes cannot connect to this iphone
itunes cannot connect
Did you resolve this yet? It took me 3 hours on the phone with support over 2 sessions, but they found the solution.
From the Finder menu:
Go/Go to Folder...
Enter: var/db/lockdown
Select everything in folder and delete
Restart computer
Launch iTunes and plug in phone. It should work (that's what did it for us).
Good luck. -
Cannot sync ical from iphone to my mac pro
Hi All
I have tried all sorts and although I ticked the relevant boxes on itunes, I cannot transfer (sync) ical info from iphone to my mac.
I have no info on my mac i cal, everything else like contacts seem to sync no problem!
I have tried using isync instead of itunes as some folk recommended but without any success.
Any ideas??
Thanks for your help
HBefore syncing calendar events with an empty supported calendar app on your computer, you need to enter one calendar event in the supported calendar app on your computer - in this case in iCal on your Mac. Make this calendar event up if needed, which can be deleted later.
If there are any calendar events available on your iPhone, this should provide a merge prompt with this first sync for this data, which you want to select.
I have tried using isync instead of itunes as some folk recommended but without any success.
iSync can't be used to sync anything with an iPhone. iSync can be used to reset the sync history on your Mac, which is done via iSync preferences. -
Since updating iTunes, I have been unable to connect any of my devices to my iTunes. I have two iPad Minis which come up with same exact message as my iPhone 5. When I try to close the message it just keeps reopening and the connect sound plays repeatedly on my devices. I have to use 'Force Quit' to close iTunes.
I have tried using a different cable and replugging in and out again. I have also checked for OS and iTunes updates but my software is current.I think I solved my problem!
I noticed, when I connected, the ipad that the new "Trust this Computer" popup to Flash on and off very quickly (See http://support.apple.com/kb/HT5868 for info on purpose of the popup). It appeared for such a short time that I was never able to see it for long enough to respond to it.
Last night I switched off the lock password (the ipad was not connected to the mac when I did this). Today when I tried again to connect the Mac I heard a beep and saw the "Trust this Computer" popup. Instead of being presented for fractions of a second, as it had been previously, it was shown for a second or two before dissappearing and reappearing several seconds later etc.
When I realised that the "Trust this Computer! popup was being presented for long enough for me to push the Trust button, I attempted to press it. The popup closed and the ipad showed it was charging. The Mac presented a popup saying it had not been able to connect. I selected "OK", itunes loaded and started to sync to the ipad.
I subsequently conncted the ipad via a different cable. The problem started again (it is a genuine apple cable, supplied with the ipad). As soon as I added the cable that had worked all was OK again.
My wife's ipad had the same behaviour as I have described above.
I noticed that ios version 7.1.1 is now available. I have installed it. However this does not solve the problem as described above.
Conclusion: I now only have one out of 6 cables that I have that actually works!!! This cable is one of those "older types" that has "clips" in the side to "lock" it into place on the ipad. The ipad end is about twice the depth of the cable that was shipped with the ipad (possibly I got it with an old ipod) . What has Apple done to make so many cables unusable at overnight? I have not yet found any sources for this old type of cable. -
so i restored my phone and updated to ios 6, but now my itunes isnt recognizing my phone, and all of my contacts/pictures/messages etc are gone. please help. i'm having so many problems with this update, and i've never had a problem with an apple product yet.
Is your iPhone turned on or off? Are you still able to use it? If yes, sync everything to your iCloud so everything is saved. The following steps/suggestion will delete all your data so it is important to sync everything to your iCloud or iTunes:
Again, WARNING: This will restore the iPhone to factory setting.
Connect your iPhone to your computer and launch iTunes, turn your iPhone off (hold down power button), hold down power button (on top) while holding the home button (middle button/the only button on the iPhone) for 10 seconds. After 10 seconds, release ONLY the power button (on top) while continuing to hold down the home button (middle button/the only button on the iPhone) until a message appears in iTunes.
Then you can try updating yout iPhone again..
I hope this helps! Good luck. -
Please help
you cannot update this software because you have not owned the major version of this software
Shouldn't give away the secret of how easy it is..... -
when connecting my iphone 4 to itunes for the first time i get the following message "cannot connect to this device because Apple Mobile Service is not started" what does this mean and how do I solve it?
I'd start with the following document with that one:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
When I connect my Iphone 5 to Itunes, Itunes either freezes up or I get a message saying Itunes cannot connect to this phone and I need to restore Iphone.
After uninstalling and reinstalling Itunes- issue was fixed. Thanks!
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