Cannot connect to USB

Please help, this is driving me round the bend.
I have tried every USB port there is on my PC. I know that it is ok 2.0 +.
Each time I try to connect it keeps coming up with the following message.
Also I have installed the upto date itunes etc.
the Message reads: There was a problem installing this hardware. ipod.
An error occured during the installation of the device.
the data is invalid.
Anyone know what this means and how to connect. Also I don;t think the shuffle is charging. Had it plugged in at work and it is slow flashing orange.
Would be grateful for any help.
Thanks

I don't know why (or if) this would work, but I would try resetting the AEBSn to factory settings, and use the Mac mini to perform all the setup actions wirelessly with the Airport utility. Before you do, clear the Keychain utility in the Mini of any references to your network and HD.
I'm a big fan of starting fresh.

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