Cannot connecty to iTunes store for weeks
I have Windows 7, 65 bit, with 8 gb memory & 1 TB hard drive. It has an AMD quadcore processor. I am using iTunes version 10.5.2. It was updated today.
When I double click on iTunes, the app opens immediately & shows my playlists, etc. However, when I try to connect to the iTunes store the bar begins spinning at the top like it is about to load, but then stops. After this happens, if I close iTunes I cannot reopen the program until I have restarted my computer.
I have administrator rights & I have turned off my firewall and tried connecting. No luck. In addition, iTunes is listed as a trusted site on my Norton 360.
I tried e-mailing iTunes customer support and received a form reply that covers things applicable to someone who has never used a computer before.
I have read many complaints on this message board of people having the same problem, but I have not found any solutions listed.
Sorry, I meant to type 64 bit, not 65 bit.
Similar Messages
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Cannot connect to iTunes store for app.update
Un able to update app.due to cannot connect to iTunes store.
I have a good wifi plus 3G connection .
Thank youUsually it's because you are not connecting to the internet via wifi.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Cheers, Tom -
Cannot connect to itunes store for application updates
I have a iphone 4s that will not download app updates. When attempting to do so it shows a different apple id (probably the one i created first) and a different one is shown in my settings. Could this be the problem?
im facing the same problem. can any kind soul pls advise..
now i can only delete the app and reinstalas that is the only way to obtain the updated version app. -
HT1491 Why can I not connect to the ITunes Store for updates?
This is the second time in less than a year that I cannot access the ITunes Store for updates to my IPad. I have reset my settings with no luck. Can someone help because Apple does not seem to want to.?
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Ipod classic 160GB very slow sync and cannot connect to itunes store windows 7 ansd itunes 10.6.0.40. I have now been trying for 3 weeks to restore my iPod. Really frustrated, any ideas would be welcome.
Cured the problem! Reinstalled an earlier version of itunes from oldapps.com (version 10) now everything works as it should. I would suggest that if you are experiencing these problems that you do the same. I must say that it is a brave business decision on behalf of apple to effectively lock out all windows 7 users from their products and sales channels and I can only wish them luck in this very shortsighted policy.
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iTunes Store for Windows. Everytime I try an access the iTunes Store it takes really long to connect and then it says iTunes store cannot be access. I think I am up to date with iTunes Verison, I Have 11.0.2.26 but no matter what I try it does not connect. HELP Please???
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
I have purchased a ringtone in the iTunes Store for my iPad, and I cannot find the download together with my music. I have received the invoice but I have no product. I am working with iOS6, if that helps. Can anybody help me?
I am confused. Do you mean you found the music, not the tones, or you can't find either?
If the former, then this is normal. You can't redownload tones from the Cloud. -
My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
Has anyone else had this problem? If so how can I fix this?Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections. -
I have tried to correct error message by updating iPad, iTunes and security but still get same message "cannot connect to iTunes store?
it only happens for previous purchases - if you have a computer you can try to download your purchase history there and then just sync them to your device - http://support.apple.com/kb/ht2519 - http://support.apple.com/kb/ht1386.
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while downloading any free application my iphone 4 ask me for apple ID and passward when i apply a valid apple ID and passward it prompt an error "cannot connect to itunes store" please help me
Sir i am talking about application store it opens show every thing but when trying to install any thing it said can not connect to itunes store. what should i do i use all methods of reseting and related to time mentioned in replies of people but all my efforts in vain i wish if i have some extra money i throw my Bloddy Iphone towards wall. Please help me
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I loaded cleartune a while back, there are upgrades/updates available, which I'm trying to load. When I choose update, it asks for my password, which I provide and I get a message saying "cannot connect to Itunes store" I have many other apps I've loaded and upgraded just fine. However this one, the one I actually wanted bad enough to pay for, is wanting me to delete it and buy another copy. How can I update Cleartune without buying it again?
Hi all,
This is a very interesting situation. I did try to update one of my apps within itunes as was suggested. That worked !!
But then I noticed that I had 2 different logins that I must have created over the years. I almost forgot. I have a apple ID and an AOL ID. It seems that I purchased (actually they are all free) some apps with one ID and other apps with the other ID. I must have done this by accident.
So when I log out of one of the IDs on my Touch and then log in with the other ID, I can update the apps.
It seems that something changed on Apple's servers. It seems that until recently I was able to update free apps regardless of what ID I originally bought them with. Now it seems that's not the case. Apple must check this now.
Now that I know what the issue is, I'll make sure I use one ID all the time.
Thanks,
Steve -
See above. My computer is online but not itune. What can i do???
There is amsg stating itunes cannot connect to itunes store. An unknown error has occured (-3212) Please make sure the network is connected, which I've been on-line the whole time I;ve been trying to fix it . . Please help..ive been on this project for days. ThanksHello Buck
If you are having issues with the iTunes store, check out the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Fix for cannot connect to iTunes store
I have been working on this problem (iTunes for Windows) since April 2012 and finally got it working. I have gone through all the suggested "advanced" trouble shooting procedures with no luck. I even tried opening a work order with them which was a waste of time because they had me retry everything I had already tried and never read my responses. I am attaching all my notes on what I have tried since the beginning. What I think was the issue all along was .net 4. The fix was listed in 12-03-12 where I removed everything, including .net 4, installed an earlier version back when iTunes was still working. I am now running version 11.0.1.12 and it is still working, Good Luck!
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12-05-12
Updated to latest version of iTunes 11.0.1.12
Windows had put back .net ver 4
Did repair of .net 4 from control panel, add/remove programs
Did repair of iTunes from control panel, add/remove programs
Went to store tab, review my Apple ID, it displayed my account info
From there went to the music icon, selected one of the drop down options
Store displayed all the music in that category
Store is still working
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Fixed 12-03-12!!!
Removed iTunes, all the apple crap, bonjour and QuickTime
Rebooted and reinstalled an earlier version of iTunes ver 10.3.1 9 (still didn't work)
Removed .NET (it was ver 4)
Rebooted and retried iTunes, still no iTunes store.
Removed iTunes ver 10.3.1, rebooted and reinstalled iTunes ver 10.3.1 with no .NET stuff at all and it worked.
So iTunes didn't need the .NET stuff to work but it must have been corrupted in a way that won't let it connect to the iTunes store correctly.
Next I am going to upgrade to the latest version without .NET to see if it still works. If not I will fall back.
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New items checked 11-28-12: (did not fix issue)
Set primary DNS to 8.8.8.8
Set the Date Forward and Revert Back
Open the Settings app and go to General > Date & Time
On the Date & Time screen, tap to turn off ‘Set Automatically’
Tap on ‘Set Date & Time’ and enter a date a couple of years or more in the future.
Go out of Settings and then straight back in and turn ‘Set Automatically’ to restore the current date and time.
ran the autoruns.zip program
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New items checked 04-14-12: (did not fix issue)
Made sure SSL 3.0 or TLS 1.0 enabled (http://support.apple.com/kb/TS1470)
Made sure Date and Time was correct
ran ipconfig /flushdns (http://support.apple.com/kb/HT1527)
check for proxy server setting
added trusted domains (http://support.apple.com/kb/TS1379)
itunes.apple.com
ax.itunes.apple.com
albert.apple.com
gs.apple.com
ran msconfig configured as per instructions (http://support.apple.com/kb/HT2292)
created another windows account and ran iTunes still could not connect to iTunes Store
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Original items checked 04-11-12: (did not fix iTunes Store issue)
Read through iTunes support forums and tried all these items. Still cannot connect to iTunes Store
Uninstalled iTunes in this order:
(1) iTunes
(2) QuickTime
(3) Apple Software Update
(4) Apple Mobile Device Support
(5) Bonjour
(6) Apple Application Support
Then reinstalled the latest version of iTunes 10.6.1.7
===============================================================
Winsock Fix:
netsh winsock reset
netsh winsock reset catalog
netsh int ip reset reset.log
===============================================================
Opened iTunes in Safe Mode, still could not connect
===============================================================
Did the autoruns app - http://support.apple.com/kb/TS4123
===============================================================
turned off antivirus to see if it was blocking access, still could not connect
===============================================================
turned off firewall - it is configured to allow iTunes access with all protocols
===============================================================
De-authorized and then reauthorized computer
===============================================================
updated NIC driver
===============================================================
Disabled itunes store in Preferences / Parental and then re-enabled itWhen I called Apple (after wating 42 min. for a live person) I was told to run the APPLE Software Update and turn off location services then restart my computer. There were no available updates. The iPod touch I got on Christmas day. The iTunes app was downloaded the same day. Since day 1 I have not been able to connect. I also followed lllaass's advice and followed instructions on the following 2 websites.
http://www.idownloadblog.com/2012/09/20/fix-for-cannot-connect-error/
http://www.youtube.com/watch?v=PIUitRyZS6U
After restarting my computer:
From the iTunes app I click on the 'iTunes Store'
A new window opens and I get the following message:
This Apple ID has not yet veen used with the iTunes Store.
Please review your account information
So I click on 'Review' and am taken to a crude screen that says
Welcome to the iTunes Store
With an Apple ID, you can download the latest music, videos, and more.
To begin creating your Apple ID, click Continue.
So I click on 'Continue'
A pop up window says:
We could not complete your iTunes Store request. An unknown error occurred (-1202).
There was an error in the iTunes Store. Please try again later.
And the only option I am left with is to click 'OK'
After every fix this same scenerio just loops and loops and loops -
I have an Ipad2. I wanted to pay for some accessories on a game through my brothers credit card and it wouldn't go through. And now a message pops up cannot connect to iTunes Store please contact iTune support.
You have to contact Apple Support.
https://ssl.apple.com/emea/support/itunes/contact.html -
After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?
After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?
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