Cannot convert my PDF form to Word, even though I purchased Adobe's "Convert to Word" product

I am trying to fill out a PDF form, but it is apparently "read-only" and I cannot type in my info on the form. I clicked on the "convert to Word" icon, and I then purchased your product to enable me to change to "Word" so i could type on it, but it is not accepting my user ID and password, although I can sign into your website with my user name and password with no problem

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Cannot convert my PDF form to Word, even though I purchased Adobe's "Convert to Word" product

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