Cannot Convert PDF to Excel Format (.xlsx)...

For over a week, I've been unable to convert a PDF to .xlsx Excel format; after considerable wheel spinning, I get "An error occurred while signing in." Working with support, I uninstalled/reinstalled Adobe Reader; the support tech reset all the preferences, all to no avail. I'm on a Mac under OS 10.9.5.
My case number with them is 186473209; it's been advanced to a higher support level.
Today, I had a friend attempt the conversion on his Mac, which is running Yosemite. He logged on with my info and was able to effect the conversion.
Could that be the solution, or might there be something else going on with my Mac that's causing the problem?

Thanks, Sara. I have attempted to effect conversion using other browsers,
including with Firefox, clearing all caches etc. The reason I tested with
Maxthon is that I didn't mind clearing it as well. Here's what I just sent
to Rahul:
I thought I told you that I have attempted the conversion using four different
browsers, all with the same failed result. These were Chrome, my default
browser, Firefox, Safari, and Maxthon. Per an Adobe techie's recommendation, I
cleared ALL cache and history as a test in both Firefox and Maxthon.
As I also told you, although I eventually get logged in, it takes inordinately
long to do so. When I select to begin the converting process, I get stuck at
this window with the "Continue" button grayed out; can only "Cancel."
Maybe I neglected to tell you that my friend is running Yosemite while I'm
still on Mavericks. A technician at Adobe told me that they think that may be
the issue.
Bob

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PDF does not contain columns, rows, formats, styles, or other aspects of word processing or spreadsheet file formats.
This is because PDF is decidedly not a word processing or spreadsheet file format or something "like" one of those.
(see ISO 32000 for what PDF "is")
What can optimize the export of PDF page content is to start with a well-formed tagged PDF (ISO 14289-1, PDF/UA-1 compliant).
Without that export is what it is and one performs whatever content cleanup is needed using the native application for the export file (MS Word or Excel).
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Message was edited by: WunWingLoh
Opps, forgot to mention the PDF2RTFService is Free , but you figured that from the 'freeware' in the link, right.

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Cannot Convert PDF to Excel Format (.xlsx)...

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