Cannot convert pdf to word file

i cannot convert pdfs to word files using either Adobe Reader or ExportPDF website.  Using Adobe Reader, I get "an error occurred while trying to access the service" and for ExportPDDF website, I get an "internal server error" message. I have the most recent version of Adobe and checked for recent updates  Anything else I can try?

[topic moved to Acrobat.com Services forum]

Similar Messages

  • Cannot convert pdf to word - just spins and says retrievin current session status - has been doing it for days

    Cannot convert pdf to word - just spins and says retrievin current session status - has been doing it for days

    Hi da522811,
    Are you still having trouble converting files? It sounds as though you may be trying to convert via Reader, is that correct? If so, please try logging out, and then logging back in. You may need to log out via the web interface at https://cloud.acrobat.com if you don't have access to the Sign Out button in Reader.
    Please let us know how it goes.
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  • Why can I not convert pdf into word file?

    why can I not convert pdf into word file?

    This is not a feature of Adobe Reader. You'll need either Acrobat or a subscription to one of the web-based services that Adobe offers (like PDF Pack) to do it.

  • I cannot convert pdf to word even thuogh i have subscribed to the service, please advise. Invoice Number 0646799448.pdf

    I cannot convert pdf to word even thuogh i have subscribed to the service, please advise. Invoice Number 0646799448.pdf

    Hi gregorr22536759,
    I've checked your account, and it appears that there was a payment processing error. Please Contact Customer Care so that an agent can help you resolve that.
    Best,
    Sara

  • I have convert pdf to word file , how I CAN OPEN IT?

    i HAVE CONVERT PDF TO WORD FILE AND I CAN NOT OPEN IT , PLEASE TELL ME HOW CAN I OPEN A WORD FILE?

    Or if you don't have Word, you can use the free Microsoft Word Viewer.

  • Cannot convert pdf to word, then open.

    I recently purchased adobe to convert pdf to word.  I go through all the steps, the file is supposedly converted and saved into a downloads folder.  From there I cannot open the file, or save it to another file, as is suggested.  The same 'prompt' box just keeps popping up and I can never actually open the file.  What am I missing?

    Sara:
    A little more cumbersome but going to the AdobeAcrobat.com works.
    Thanks for the help.
    Have a great day.
    Bob

  • Free trial version stopped converting pdf to word file

    Hello -
    I recently downloaded the free trial versio nof Adobe Reader XI, and for one day I was able to convert pdf files into Word files (doc, docx). I have not been able to do so since. I tried uninstalling and reinstalling the software to no avail. The furthest I can get is to click on the convert button within reader, and then when I click on 'view converted files' I am sent to a website that asks me to subscribe in order to use the conversion function. This looks to be a somewhat common bug with this software, which leaves me very little confidence that this would be a worthwhile purchase (I am a writing teacher and would like the ease of converting back and forth in the long term).
    Can anyone help me with this?
    Thank you and all best,
    Jen

    Adobe Reader is free software; there is no trial for it.
    The ExportPDF online service, initiated through Adobe Reader, is subscription based.  To the best of my knowledge there is no trial either.
    The only trial there is to convert PDF to Word/Excel is Adobe Acrobat.
    [topic moved to ExortPDF forum]

  • I cannot convert PDF to word anymore

    I use to be able to convert pdf files to word 2010, but cannot do it anymore. Any advice

    Using what software?  What exactly means "cannot"?

  • Adobe displays error when trying to convert PDF to Word file

    Help!  I just bought the Adobe convert pdf's to word package as it was advertised on the right side of a pdf file I was working on.  This file advertised itself as non savable but I don't want to spend hours working on this application only to have my computer freeze or shut down and have to repeat the work.  On the right side of the document is an advertisement from Adobe to convert PDF's to Word or Excel for a fee.  I pay the fee and now the pdf file fails to convert to Word.  I know some pdf's are protected and won't convert.  How do I know if that is the problem?  Why would Adobe advertise that it could convert a pdf to word if it was a protected document?  I have no idea how to trouble shoot this.
    Thanks

    Hi utschy33,
    For privacy reasons - we would not allow the advertisement to 'know' the level of security on any document. Sounds like you were accessing via a browser regardless so we cannot control that portion.
    Do you happen to know the original author of the document? And if not - what is your intension with the document? To share?
    Let us know so I can try to help you futher! Thank you for your time.
    Kindest regards, Stacy

  • Cannot Convert PDF to Word

    Hi, I am attempting to convert a PDF to word.  I had another file the exact same size and essentially the same content, but the latest file is a corrected version of the first.  I need to compare the two word documents to insure no additional changes were made to the corrected copy.  I had no problem converting the first document to Word format succesfully. 
    The PDF is 14.00 MB.  My OS is Mac OS X 10.9.2, browser Safari and Firefox (I attempted to convert using both browsers.)  I have Microsoft Word 2011 and am using Adobe Export PDF to convert online to a docx format. I've attemptd this approximately five times.  Acrobat Distiller 10.0.0 is the producer of the PDF and the application is pScript5.dll Version 5.2.2.  The error message is vague; "Conversion Faliure" is the only info provided.  I would like a refund for this purcahsed product if the conversion is not successful as this project is specifically why I bought Adobe Export PDF.  Thank you for any assistance that can be provided.

    Hi NKB37,
    I'm sorry that you're running into trouble with ExportPDF. Since the issue seems to be particular to one file, I would like to suggest that you send us your original file using the following File Conversion Issue form and Adobe will take a closer look at the file.
    If you'd rather proceed with a refund, please contact our chat team by visiting: https://www.acrobat.com/misc/en/contact-support.html
    Best,
    Sara

  • What do I have to do to convert PDF to Word files?

    I just bought and installed Adobe Acrobat XI Pro thinking I would
    be able to now convert PDF files to Word files - but no -
    when I click on the icon to do this - it wants me to spend
    more $$ for this feature - is this correct?

    [ your email signature has been removed for security reasons ]
    If you have bought Adobe Acrobat then you will have the Save As Other > Microsoft Word menu item, and there's no charge to use it.
    If you are still opening your files in Adobe Reader, then it will be trying to sell you a subscription to the ExportPDF online service. You don't need that if you have Acrobat installed.

  • Recently subscribed, but cannot convert PDF to word

    Two days ago I registered to subscribe so that we could convert PDF documents to Word or  Excel.  All verifications were done and payment made by credit card.  Now, however, when I try to convert a PDF to word it doesn't work.  Can anyone make any suggestions as to why?
    Thanks,

    Hi whitelionstride,
    I would love to help. What happens when you try to convert your files? Are you having trouble logging in, or do you get error messages when you try to convert files.
    Please provide a few details about the problem you're experiencing, and we can go from there.
    Best,
    Sara

  • Bought converter, cannot convert pdf to word, how do I get A. Help B money back

    Not a technie need help, seems to convert pdf to a word file but can't edit it or add to it. Can't get help.

    A. You may get help here, but only if you provide enough details of your specific problem. B. You can try here: Cancel your membership or subscription | Acrobat.com online services

  • I cannot convert PDF to Word

    How do I convert a PDF to a word file, all I get is a rubbish ?

    Hi David. I am having issues signing in. I have been getting “an error occurred while signing in” and the email and password turn pink?
    Lena Bassford  (905) 741-0060
    Executive Director
    cid:[email protected]
    Hamilton Halton Niagara
    www.food4kidsnow.org
    Live so that when your children think of fairness, caring, and integrity, they think of you.
    <http://www.brainyquote.com/quotes/quotes/h/hjacksonb135055.html> H. Jackson Brown, Jr.

  • I cannot convert pdf to word doc anymore error comes up

    I cannot convert my pdf to word doc anymore

    Hi,
    May i know what error it is showing?
    Please elaborate with screenshot.
    Try to use different browser.
    Regards,
    Florence

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