Cannot convert pdf to word in Acrobat X PRO

I have just installed Acrobat X PRO on a PC and the user wants to make some of his PDF files into Microsoft Word. I go to the edit PDF and select the file then select MS Word and when I hit convert it says please sign in to a paid account...... This is a paid version of Acrobat so why can't I convert these files? I did add the serial number when it was first installed. PLEASE HELP

You have both Adobe Reader (which offers one kind of conversion, paid for one way), and Adobe Acrobat Pro (which offers another kind of conversion, paid another way). Be sure you understand that these are two different bits of software, and that you can and must choose which one to use.

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