Cannot convert pdf to word - just spins and says retrievin current session status - has been doing it for days

Hi da522811,
Are you still having trouble converting files? It sounds as though you may be trying to convert via Reader, is that correct? If so, please try logging out, and then logging back in. You may need to log out via the web interface at https://cloud.acrobat.com if you don't have access to the Sign Out button in Reader.
Please let us know how it goes.
Best,
Sara

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Hi bert090909,
Are you trying to convert your files from within Adobe Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates. Earlier versions of Reader could cause the specific error that you're reporting.
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We have seen this particular error when signing in from Adobe Reader. Are you able to log in via the web interface at https://cloud.acrobat.com?
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I've checked your account, and it appears that there was a payment processing error. Please Contact Customer Care so that an agent can help you resolve that.
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Cannot convert pdf to word file

i cannot convert pdfs to word files using either Adobe Reader or ExportPDF website. Using Adobe Reader, I get "an error occurred while trying to access the service" and for ExportPDDF website, I get an "internal server error" message. I have the most recent version of Adobe and checked for recent updates Anything else I can try?

[topic moved to Acrobat.com Services forum]

Trying to convert pdf to word. A msg box is open on the right side of the screen that says, "retrieving current session status..." It's frozen. What can I do? Thanks.

Trying to convert pdf to word. A msg box is open on the right side of the screen that says, "retrieving current session status..." It's frozen. What can I do? Thanks.

Hi Dewey,
Are you trying to convert via Adobe Reader? If so, are you able to close and restart Reader (you may need to force quit, or use Task Manager to quit Reader if it's truly frozen)? After restarting, choose Help > Check for Updates to make sure that you have the most current version.
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Cannot convert pdf to word - just spins and says retrievin current session status - has been doing it for days

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