Cannot convert PDF to Word properly. Comes back scrambled.

I just bought today PDF to Word converter today.
I tried all possiblities and the document always comes back scrambled.
What do I do wrong?

What are you using to convert: Acrobat, or the ExportPDF online service?
What exactly means "cannot"?

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    Hi David. I am having issues signing in. I have been getting “an error occurred while signing in” and the email and password turn pink?
    Lena Bassford  (905) 741-0060
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