Cannot convert pdf to word, then open.

I recently purchased adobe to convert pdf to word.  I go through all the steps, the file is supposedly converted and saved into a downloads folder.  From there I cannot open the file, or save it to another file, as is suggested.  The same 'prompt' box just keeps popping up and I can never actually open the file.  What am I missing?

Sara:
A little more cumbersome but going to the AdobeAcrobat.com works.
Thanks for the help.
Have a great day.
Bob

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