Cannot Convert PDF to Word

Hi, I am attempting to convert a PDF to word.  I had another file the exact same size and essentially the same content, but the latest file is a corrected version of the first.  I need to compare the two word documents to insure no additional changes were made to the corrected copy.  I had no problem converting the first document to Word format succesfully. 
The PDF is 14.00 MB.  My OS is Mac OS X 10.9.2, browser Safari and Firefox (I attempted to convert using both browsers.)  I have Microsoft Word 2011 and am using Adobe Export PDF to convert online to a docx format. I've attemptd this approximately five times.  Acrobat Distiller 10.0.0 is the producer of the PDF and the application is pScript5.dll Version 5.2.2.  The error message is vague; "Conversion Faliure" is the only info provided.  I would like a refund for this purcahsed product if the conversion is not successful as this project is specifically why I bought Adobe Export PDF.  Thank you for any assistance that can be provided.

Hi NKB37,
I'm sorry that you're running into trouble with ExportPDF. Since the issue seems to be particular to one file, I would like to suggest that you send us your original file using the following File Conversion Issue form and Adobe will take a closer look at the file.
If you'd rather proceed with a refund, please contact our chat team by visiting: https://www.acrobat.com/misc/en/contact-support.html
Best,
Sara

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