Cannot copy or scan from ADF (autofeede​r) on LaserJet 1536dnf MFP
I've been a very pleased owner of a LaserJet 1536dnf MFP all-in-one printer, scanner, copier, fax. The device is running the latest firmware, it is connected via a hard-wired ethernet connection, and I use it mainly with my laptop which is connected to the same open network via wi-fi. The laptop is running Windows 7 32-bit with the latest drivers, utilities, and diagnostics tools installed.
The problem I started running into today is two-fold:
The copier no longer produces copies when feeding one or more pages into the ADF. In other words, the pages are pulled through and the display shows the status as "copying" but no copies are produced. Also, there are no errors indicated on the display.
The HP Scan utility no longer completes scans via the ADF for one or more pages. Pages are pulled through the ADF then the HP Scan utility presents a simple "An error occured while scanning" error message. I observed similar behavior when attempting to scan via the native windows applications (photo viewer, windows fax and scan, microsoft office document scanning, etc).
Regular flatbed copying and scanning still works without a hitch for 1 page at a time. I have been using both scenarios above for over a year without any issues. There have been no software installs/updates applied to my laptop in the time these issues surfaced. I have run the print, scan, and network diagnostics utilities from HP and they all show zero problems.
I have not been able to find any relevant info for either of the issues above via HP support or third-party forums. My hunch is that these are somehow related to a device firmware / hardware / configuration issue and am hoping to find some support via this forum. Appreciate your feedback in advance!
Best,
Igor
This is the side piece that was lifted. The feed tray was removed and I manually ran one page through with the copy button. Then put the feed tray back and affter that i was able to scan multiple pages with no problems.
Similar Messages
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HP LaserJet MFP M476dw paper size mismatch when copying or scanning from ADF
We have HP Color LaserJet MFP M476dw that has an issue when copying or scanning from the ADF.
Put a single A4 sheet in the ADF and choose copy, with all settings correct & no resizing, and the output copy is moved down the page (increased top marging by a couple of inches).
My initial thoughts were a paper size issue (e.g. treating A4 as Letter or vice versa) but all settings look correct. I have even done a reset and started over and the problem remains.
If I take the original and place it on the flatbed and copy from there with all the same settings then it works fine.
There is a similar issue when scanning from the ADF. Again, scanning from the flatbed works fine.
I've tried all I can think of. Does anyone have any further suggestions? Could it be a fault in the ADF?
Here's the full device settings info:
Device Configuration
[Shop for Supplies][Support]
Product Information
Product Name:
HP Color LaserJet MFP M476dw
Formatter Number:
YF10C9X
Serial Number:
CNB7G2H6T9
Service ID:
24113
Firmware Datecode:
20131122
Disable Fax:
No
Telecom Version:
05-031-001
Location:
UK
ADF Installed:
Yes
Max Monochrome Print Quality:
600x8
Max Color Print Quality:
ImageREt 3600
Controller Number:
72
Duplexer Version:
0
Device Description:
HP Color LaserJet MFP M476dw
Language:
English
Default Settings:
Self-managed
Asset Number:
Your Company Name:
Contact Person:
Device Location:
Geo Location:
Product Security:
Off
Wired HW Address:
fc:15:b4:78:28:46
Wireless HW Address:
54:35:30:2f:d7:fc
Network In Use:
Wired
Host Name:
NPI782846
IPv4 Address:
192.168.9.18
IPv6 Address:
FE80::FE15:B4FF:FE78:2846
Total Memory:
256 MBytes
Available Memory:
117.7 MBytes
Installed Personalities and Options
PCL6
(20040201)
AirPrint
PCL
(20040201)
PDF
(20040201)
PS
(20040201)
USB Flash Drive:
Empty
Impressions
Total Impressions:
10684
Monochrome Impressions:
4799
Color Impressions:
5885
Total Equivalent Impressions (A4/Letter):
10684.0
Monochrome Equivalent Impressions (A4/Letter):
4799.0
Color Equivalent Impressions (A4/Letter):
5885.0
Duplex Sheets:
1223
Jam Events:
0
Mispick Events:
4
Photo Color Impressions:
0
Photo Monochrome Impressions:
0
USB Flash Drive Insertions:
0
Images Scanned to USB Flash Drive:
0
Copy Flatbed Images Scanned:
373
Copy ADF Images Scanned:
409
Copy Monochrome Impressions:
1122
Copy Color Impressions:
102
ADF Images Scanned to Host:
0
Flatbed Images Scanned to Host:
0
Images Scanned to E-mail:
0
Images Scanned to Network Folder:
0
Fax ADF Images Scanned:
23
Fax Flatbed Images Scanned:
1
Fax Impressions:
18
Images Sent from PC:
0
ADF Images Scanned:
1149
Flatbed Images Scanned:
779
Scanner Jam Events:
8
Paper Settings
Default Paper Size:
A4
Default Paper Type:
Plain
Tray 1 Size:
A4
Tray 1 Type:
Letterhead
Tray 2 Size:
A4
Tray 2 Type:
Plain
Paper Out Action:
Wait Forever
Manual Feed:
Off
Duplex:
Off
Bind:
Long Edge
Print
Auto Continue:
Off
Number of Copies:
1
Courier Font:
Regular
Orientation:
Portrait
Monochrome RET:
On
Wide A4:
No
Monochrome Resolution:
600
Monochrome Bits per Pixel:
8
Color Resolution:
600
Color Bits per Pixel:
32
IO Timeout:
120 Seconds
Jam Recovery:
Auto
Personality:
Auto
Print PS Errors:
Off
USB Flash Drive
Print Documents:
Number of Copies:
1
Paper Size:
A4
Paper Type:
Plain
Fit to Page:
On
Collation:
Off
Output Color:
Color
Print Photos:
Image Size:
10 x 15 cm
Paper Size:
A4
Paper Type:
Plain
Lighter/Darker:
<-----*----->
Number of Copies:
1
Output Color:
Color
Scan Settings:
Scan Resolution:
150
Scan File Type:
PDF
Scan Paper Size:
A4
Flatbed Scanner:
Single Page
Document Feeder:
1-Sided
File Name Prefix:
scan
Output Color:
Color
Copy
Optimize:
Auto Select
Lighter/Darker:
<-----*----->
Paper Size:
A4
Paper Type:
Plain
Collation:
On
Number of Copies:
1
Reduce/Enlarge:
Original=100%
Draft Mode:
Off
Tray Select:
Auto Select
Two-Sided:
1-Sided to 1-Sided
Multi-Page Copy:
Off
Fax
Your Company Name:
HP Fax
Answer Mode:
Automatic
Rings to Answer:
2
Distinctive Ring:
All Rings
Dial Prefix:
Off
Fax Resolution:
Fine
Lighter/Darker:
<-----*----->
Fit to Page:
On
Glass Size:
A4
Dialing Mode:
Tone
Redial if Busy:
On
Redial if No Answer:
Off
Redial if Comm. Error:
On
Detect Dial Tone:
Off
Billing Codes:
Off
Extension Phone:
On
Stamp Faxes:
Off
Private Receive:
Off
Confirm Fax Number:
Off
Allow Fax Reprint:
Yes
Print Duplex:
Off
Fax/Tel Ring Time:
20
Fax Speed:
Fast (V.34)
Error Correction:
On
Forward Fax:
Off
Block Junk Faxes:
Off
Phone Line Volume:
Medium
Alarm Volume:
Medium
Ring Volume:
Medium
Key-Press Volume:
Medium
Fax Confirmation:
Never
Fax Error Report:
Never
Include First Page:
On
Auto Log Print:
On
Print T.30 Trace:
Never
Paper Types
Plain:
Normal
HP Matte 90g:
Normal2
HP Matte 105g:
Heavy
HP Matte 120g:
Card stock
HP Matte 150g:
Extra Heavy
HP Matte 200g:
Extra Heavy
HP Glossy 120g:
Glossy
HP Glossy 150g:
Glossy
HP Tri Glossy 150g:
Glossy
HP Glossy 200g:
Heavy Glossy
Light 60-74g:
Light
HP EcoSMART Lite:
Extra Light
Intermediate:
Normal2
Mid-Weight 96-110g:
Heavy
Heavy 111-130g:
Card stock
Extra Heavy 131-175g:
Extra Heavy
Hvy Glossy 111-130g:
Light Glossy
X-Hvy Glossy 131-175g:
Glossy
Card Glossy 176-220g:
Heavy Glossy
Color Transparency:
Transparency
Labels:
Label
Letterhead:
Normal
Envelope:
Envelope
Heavy Envelope:
Heavy Envelope
Preprinted:
Normal
Prepunched:
Normal
Colored:
Normal
Bond:
Heavy
Recycled:
Normal
Rough:
Heavy
Heavy Rough:
Heavy
HP Tough Paper:
Tough Paper
Opaque Film:
Tough Paper
Energy Settings
Sleep/Auto Off After:
30 Minutes
Wake on These Events
USB Job
Yes
LAN Job
Yes
Wireless Job
Yes
Control Panel
Yes
Fax Ring
Yes
Shut Down After:
Never
LaserJet Updates Settings
Check Automatically
Yes
Prompt Before Install
Yes
Allow Downgrade
Yes
Allow Updates
Yes
Miscellaneous
Extended print modes modified:
No
Very Low Setting (Black Cartridge):
Prompt
Very Low Setting (Color Cartridges):
Prompt
Low Threshold (Black Cartridge):
5%
Low Threshold (Cyan Cartridge):
3%
Low Threshold (Magenta Cartridge):
3%
Low Threshold (Yellow Cartridge):
3%
Store Usage Data:
On Supplies
USB Connection:
No
Font Source:
I (Internal)
Font Number:
23
Font Pitch:
10.00
Font Point Size:
12.00
Symbol Set:
PC-8
Form Length:
64 Lines
Append CR to LF:
NoTo get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution! -
Hp LaserJet 1536dnf MFP will not copy via auto feeder
The printer will print and scan, and copy from the glass just fine too. The problem is when you want to copy from the auto feeder. You put the paper in and press copy. It feeds it through but nothing prints out.
Hey Columbus_ISD,
Thank you for visiting the HP Support Forums! I see when you attempt a copy from the ADF on your HP LaserJet 1536dnf MFP the output is blank, you are able to print copy and scan from the glass with no problems.
I would like you to go ahead and complete the following steps listed below:
1. Make sure the LJ 1536dnf is plugged directly into a wall outlet, DO NOT use a power bar or surge protector: Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
2. Update the LJ's Firmware:
HP LaserJet Firmware Update Utility
Are you now able to make a successful copy from the ADF? If not, please check your inbox. I have sent you a Private message on the Forums, go to your Userpage to the right of your Username you will see it there.
I hope this helps,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping! -
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I had similar issues starting about the same time or within the past week. However, I can copy and paste, it just takes considerably longer than it used to before. Copying something from a web page into Word could take up to 30 seconds now on my computer but it shows a busy mouse pointer while it is loading, then clicks/pops when it loads into the Word document, but then actually takes about another 5 to 10 seconds to appear in the Word document. I have no idea why it is delaying now when it did not do it before, but since it is still going into the document I am living with it for now. Are you waiting long enough to see if it appears?
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Select view source and copy/paste from there.
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I tried the same process in Chrome and the formatting was lost there as well. It was working before. How do I fix this?Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.
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HP LaserJet 1536dnf MFP will not copy or scan but does print
My HP LaserJet 1536dnf MFP will not copy or scan but does print. It does not matter if I use the ADF or the glass. When copying or scanning I get a completey black page. The light bar does move from one end of the printer glass to the other. There are no connectivity issues as the printing function and the e-print function work fine.
Thank you for your helpHi @akb3,
I understand that when you try to scan or copy, you are getting a black page. I can help you with this.
Please keep the scanner lid open and then press the copy button.
Check if the scanner bulb glows.
Check if the scanner moves freely across the glass.
If it does not try connecting the printer directly to the wall jack and try again.
Update the printer's firmware if the bulb glows and scanner moves freely. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
If the issue persists, then I would recommend to call HP Tech Support for further assistance to see what other options are available for you at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Contact HP Worldwide.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
HP Laserjet 1536dnf MFP Scanner won't Scan
Respected Sir
i have HP Laserjet 1536dnf MFP All in One. its printer is working fine but scanner wont scan not from glass nor from ADF.
when i install on new pc its works but after some days its stops scanning and then never scan again until you reinstall oerating system
so kindly suggest ,,, i try many time by reinstalling drivers but scanner give error on scanningHello ITEngineer,
Welcome to the HP Support Forums!
Regarding the LaserJet 1536 not being able to scan, I would like to try and help. When you try to scan what is the error? Also, what is the Operating System installed on the computer, Windows or Mac?
Is the connection Ethernet or USB to this computer? If you are using a Windows Operating System try running the Print and Scan Dr. This could help identify the root cause of the issue.
Reply back with the results of the Print and Scan Dr please as well as the other questions and I will do my best to help.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping! -
Airpint cannot find HP LaserJet 1536dnf MFP- Please help
I baught HP Laserjet 1536dnf a few months ago cause HP said that it is Airprint compatible. I actually went to a few stores just to get this last one in stock of the last store I visited. Till now, I still cannot get it to work and feel like a dumb buying this HP printer. If any of you or HP engineer can help ... please.
I actually did some research and testing on the configuration. There were few time that I was lucky to see the printer show up (shortly) and I can print one document and the printer is gone. Both my ipad and iphone cannot find it again afterward, even after rebooting.
I already updated my iOS to the latest version. Upgrade firmware on both Printer and my Zyxel router. Also, I replace the zyxel router with 3com (now back to zyxel). None of these help.
_Here's my configurarition._
Devices: iPhone 3GS (iOS4.3), iPad 1 (iOS4.3)
Printer: HP LaserJet 1536dnf MFP (latest firmware 20110405); Fixed IP;
Router: ZyXel P-660HN-F1z (latest firmware Version: 3.70(BJI.4) | 03/22/2010)
Network Setting: All are in the same network 192.168.1.x
Would really appreciate if anyone can help me out.
This question was solved.
View Solution.Thank you all, especially headsortails. Thought no one will answer this after so many months.
I actually check that link (http://gothick.org.uk/2010/05/16/getting-the-apple-iphone-remote-app-working-with-a-zyxel-router/) before but it didn't help me at the time. Now there are a few more replies that enlighten me.
I would summarize what I did as follow; for others who may have the same problem.
1. Turn off my printer HP1536
2. Since there were so many things I tried and lost track of them e.g. multicast, IP version, fixed IP address, disable firewall. First thing I did today is to reset my Zyxel router and set up things from scratch (not from the configuration backup).
3. Under Zyxel menu Network > LAN > Advance Setup, I change the Multicast to IGMP-V3. This time I leave other fields untouched, so RIP direction is set to None and RIP version is N/A.
4. Under menu Wireless LAN > Advance Setup, I uncheck the IGMP Snooping.
5. Turn on my HP printer and reboot both iPhone and iPad
Now I'm happy. I can print from my iphone, ipad, mac and PC. However, while testing, I found that sometime iphone may not found the printer if the ipad app printed something and hasn't quit. I guess it somehow lock the bonjour service. Anyway, I'll just mainly print from my ipad ... so I guess my problem is now solved. Thanks. -
HP Laserjet 1536dnf MFP scanning issue Windows 8.
Printer: HP Laserjet 1536dnf MFP
OS: Windows 8
How printer is hooked up: Ethernet cord into router
I recently upgraded to Windows 8, and my printer is connected via ethernet cord into the router and it was previously working just fine. Now when i go to click on the "HP LJ M1530 Scan" program it gives me the error "The HP LJ M1530 MFP Series Scan was not found.". I can print just fine etc, just cant scan. Any help will be appricated.
Thanks in advance.
This question was solved.
View Solution.Hi,
Did you uninstalled the software and installed the Windows 8 software after upgrading the OS?
If not, go to Programs and Features and uninstall the current HP software.
Then download and install the latest software below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-86005-3&cc=us&dlc=en&lc=en&...
Hope that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution -
Scan driver for HP LaserJet 1536dnf MFP
Hi! Could anybody provide a driver for HP LaserJet 1536dnf MFP for scanning that it really work?
Hi! Unfortunately Your advice does not work. I have downloaded the full feature software Your dirrected, however I can not install it. I run the full feature software hp_M1530_MFP_full_Solution_usb_n_w.exe (find enclosed picture 1.jpg, please). It reaches 99 % of installation (2.jpg) after 14 minutes. Further after 3 min. I get an error message (3.jpg) “An install operation took too long to execute. This a fatal error preventing product use. Please restart your computer, and run this installer again”. After restart of computer, I get a message “Installing device driver software” (4.jpg) and “Your device is ready to use” (5.jpg). Despite that, the scanner does not work, and there are some dysfunction’s with the printing. We have two such printers, and both encountering with this problem. Could you help, please?
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How to print from iphone to hp color laserjet CM1017 MFP printer
How to print from iphone to hp color laserjet CM1017 MFP printer
In order to AirPrint from your iPad/iPhone, here's all you need to do:
1. Make sure the printer and iPad/iPhone are connected to the same local network.
2. Open something you want to print (on the iPad/iPhone).
3. On the iPad/iPhone, tap the "Action" button (arrow curving out of a box).
4. Tap "Print".
If you have any issues with printing, below are some steps that should help you out!
1. Power off the printer.
2. Completely power off the iOS devices (hold the Sleep and Home buttons simultaneously until a message appears asking you to "Slide to power off". Slide across that bar, and it should completely power off).
3. Power the printer back on.
4. Power the iOS devices back on.
5. Try to print again.
Those steps usually resolve the issue. If they do not, try this additional steps:
6. Power cycle your router (usually done by unplugging the router’s power cord, waiting 20 seconds, and plugging it back in).
7. Make sure that the iOS devices and the printer are all connected to the same network, then try to print.
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP. -
HP LaserJet Pro 100 - scans only from tray, won't scan from adf
Hi
I am having issues with my HP LaserJet Pro 100.
I load the adf and upen the scan dialog however when I click scan, it will scan from the tray every time. I have cleaned the rollers and checked the paper. I have ran scan doctor and it doesn't notice a problem as it doesn't check the adf.
There is no error message as it just keeps scanning from the tray even when it is empty and the adf is loaded.
I have reinstalled the product and tried again but we still cannot scan from the adf.
I have read several threads which have mispick issues and many threads relating to issue with this particular product yet the help centre IM chat support doesn't have anyone who can assist with this product which i find odd. It doesn't need servicing yet as it isn't very old.
Please can anyone provide a solution to the problem?
Thanks
HHi hayleymariec,
I see that you are unable to scan from the ADF. I can help you.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector)
I have provided a document for cleaning the ADF rollers and the separator pad, just to make sure these are the areas you cleaned previously, since you mentioned you already cleaned the rollers.
'Document feeder mispick' Message Displays on the Control Panel and the ADF Does Not Pick Up Paper o...
Disregard the title. Both models are pretty similiar for the ADF.
You must have the Laserjet Pro 100 M175nw.
How Do I Find My Model Number or Product Number?
If the issue persists, I would recommend to call HP Tech Support and inquire about a replacement printer, since you are still in warranty. Call 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Contact HP Worldwide.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
LaserJet Pro 200 colour MFP M27nw - problem to scan from ADF
I seem a new LaserJet Pro 200 colour MFP M27nw running on a PC with Windows 8 and have just realised that whenever I scan from the Automatic Document Feeder (ADF), no output file is generated. The original document is drawn into the document feeder successfully and the printer display reports that the scan is ready. However, no file containing the scan is generated. This happens irrespective of whether I send the output to USB or to email and irrespective of whether the original document has single or multiple sheets.
Interestingly, the ADF works well if I try to produce hardcopies, that is, the printer is able to drawn in the sheets o fthe original document from the ADF (be it single or multiple sheets), and produce hardcopies of the original successfully. Moreover I have no problem to scan single or multiple sheet documents when the original document is loaded through the Flatbed Scanner rather than the Document Feeder Scanner.
Appreciate any help. Thanks
Stephen
This question was solved.
View Solution.HI @StephenScerri ,
I see by your post that when you scan from the ADF there is no output file containing the scan that is generated to USB or to email. You can copy from the ADF and scan successfully from the flatbed. I would like to help.
Is this printer the Laserjet Pro 200 MFP M127nw?
I have provided a document for How to Scan: Windows 8.
When you scan from the ADF, do you get a scan preview from the computer software?
Or is it previewing the scan but not saving it to the computer?
What software are you using to scan with?
Try saving the scan to the computer, if you are getting a preview, to see if it will save the scan there.
Please provide in detail the results if you are still having issues.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
New HP office jet 5745 won't copy or scan from glass
Brand new officejet 5745 won't copy or scan anything from the glass. I insert paper, choose copy and the document feeder from above runs, lightbar doesn't move and it produces a blank page. When trying to scan from computer, I get an error message to insert document into document feeder. Help.
thanks.
This question was solved.
View Solution.Hello cdnmaggies,
Welcome to the HP Support Forums!
I understand that the Officejet 5745 will only attempt to scan or copy from the ADF. There could be some packing material or tape triggering the sensor in the ADF. Open the ADF and look for anything that got missed.
If it is clear, load a plain piece of paper into the ADf and tell it to copy. When the paper is fed through and done copying, ensure that there is not message on the screen that an original is loaded. If this is displayed, remove the power from the back of the printer to reset the memory.
Ensure the printer is connected to a wall outlet directly and then connect the power back to the printer. If the there is no message, try copying from the glass.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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