Cannot copy or scan from ADF (autofeede​r) on LaserJet 1536dnf MFP

I've been a very pleased owner of a LaserJet 1536dnf MFP all-in-one printer, scanner, copier, fax. The device is running the latest firmware, it is connected via a hard-wired ethernet connection, and I use it mainly with my laptop which is connected to the same open network via wi-fi. The laptop is running Windows 7 32-bit with the latest drivers, utilities, and diagnostics tools installed.
The problem I started running into today is two-fold:
The copier no longer produces copies when feeding one or more pages into the ADF. In other words, the pages are pulled through and the display shows the status as "copying" but no copies are produced. Also, there are no errors indicated on the display.
The HP Scan utility no longer completes scans via the ADF for one or more pages. Pages are pulled through the ADF then the HP Scan utility presents a simple "An error occured while scanning" error message. I observed similar behavior when attempting to scan via the native windows applications (photo viewer, windows fax and scan, microsoft office document scanning, etc).
Regular flatbed copying and scanning still works without a hitch for 1 page at a time. I have been using both scenarios above for over a year without any issues. There have been no software installs/updates applied to my laptop in the time these issues surfaced. I have run the print, scan, and network diagnostics utilities from HP and they all show zero problems.
I have not been able to find any relevant info for either of the issues above via HP support or third-party forums. My hunch is that these are somehow related to a device firmware / hardware / configuration issue and am hoping to find some support via this forum. Appreciate your feedback in advance!
Best,
Igor

This is the side piece that was lifted. The feed tray was removed and I manually ran one page through with the copy button. Then put the feed tray back and affter that i was able to scan multiple pages with no problems.

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    Serial Number:
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    Service ID:
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    Firmware Datecode:
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    ADF Installed:
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    Max Monochrome Print Quality:
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    Max Color Print Quality:
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    Controller Number:
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    Duplexer Version:
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    Device Description:
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    Default Settings:
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    Asset Number:
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    Device Location:
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    Wired HW Address:
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    Wireless HW Address:
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    Network In Use:
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    USB Flash Drive:
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    Monochrome Impressions:
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    Color Impressions:
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    Monochrome Equivalent Impressions (A4/Letter):
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    Color Equivalent Impressions (A4/Letter):
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    Photo Monochrome Impressions:
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    USB Flash Drive Insertions:
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    Images Scanned to USB Flash Drive:
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    Copy Flatbed Images Scanned:
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    Copy ADF Images Scanned:
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    Copy Monochrome Impressions:
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    Copy Color Impressions:
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    ADF Images Scanned to Host:
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    Flatbed Images Scanned to Host:
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    Images Scanned to E-mail:
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    Images Scanned to Network Folder:
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    Fax ADF Images Scanned:
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    Fax Flatbed Images Scanned:
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    Fax Impressions:
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    Images Sent from PC:
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    ADF Images Scanned:
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    Flatbed Images Scanned:
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    Default Paper Type:
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    Tray 1 Size:
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    Tray 1 Type:
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    Tray 2 Size:
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    Tray 2 Type:
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    Duplex:
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    Courier Font:
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    Monochrome RET:
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    Wide A4:
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    Monochrome Resolution:
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    Monochrome Bits per Pixel:
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    Color Resolution:
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    Number of Copies:
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    Paper Size:
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    Paper Type:
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    Fit to Page:
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    Collation:
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    Output Color:
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    Print Photos:
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    Paper Type:
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    Output Color:
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    Scan Settings:
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    Scan File Type:
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    Scan Paper Size:
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    Flatbed Scanner:
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    Document Feeder:
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    Rings to Answer:
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    HP Glossy 120g:
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    HP Glossy 150g:
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    HP Tri Glossy 150g:
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    To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
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    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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    I work on behalf of HP

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    View Solution.

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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    I work on behalf of HP

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    Hello cdnmaggies,
    Welcome to the HP Support Forums!
    I understand that the Officejet 5745 will only attempt to scan or copy from the ADF. There could be some packing material or tape triggering the sensor in the ADF. Open the ADF and look for anything that got missed.
    If it is clear, load a plain piece of paper into the ADf and tell it to copy. When the paper is fed through and done copying, ensure that there is not message on the screen that an original is loaded. If this is displayed, remove the power from the back of the printer to reset the memory.
    Ensure the printer is connected to a wall outlet directly and then connect the power back to the printer. If the there is no  message, try copying from the glass.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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