Cannot create a new Skype account

Hello, I filled out all the information needed for skype (the name, country, password, captcha...) and when I click "I agree- Continue" on the green box, nothing happens, the screen stays the same.

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Cannot create a new ASC account...

In looking at the inability to reply to questions, I tried creating a new user account with another email address to see if that would work properly, and clicking the verification link on the email fails with the inability to contact the server. I've tried it at my current IP, and with VPNing to different networks to see if it may be a problem with the current network setup. Can anyone else create a new test user account?

Hi,
One reason could be that the email address is already registered. You can check that by typing a few extra characters. If the email is already registered you can '''Connect''' to that, otherwise you may have to register with another account.
[https://support.mozilla.org/en-US/kb/what-firefox-sync?s=firefox+sync&r=0&e=sph&as=s Firefox Sync]

I cannot create a new sync account on my desktop because it tells me that my email address is invalid: how do I correct this?

I am trying to create a new sync account, but my email address is rejected as an "invalid address": what must i do to overcome that?

Hi,
One reason could be that the email address is already registered. You can check that by typing a few extra characters. If the email is already registered you can '''Connect''' to that, otherwise you may have to register with another account.
[https://support.mozilla.org/en-US/kb/what-firefox-sync?s=firefox+sync&r=0&e=sph&as=s Firefox Sync]

My daughter changed her info and forgot, we cannot create a new icloud account?

We set up our daughters icloud info. She changed it and then forgot. We cannot recover her information. Now we can't create a new account because our device doesn't qualify for a new icloud account? Help please??.....

Create the acount on a device that allows creating an account
icloud: The maximum number of free...: Apple Support Communities
Try recovering use of the existing account. See:
https://www.apple.com/support/icloud/account/

How do I delete and create a new iCloud account on my iPhone, when I cannot delete the old account off my phone!

I have given my 4s to my wife, she has an iCloud account which uses her work address, she has now left the company and we want to start a new iCloud account, trouble is we cannot delete the old account, we have created a new iCloud account but the iPhone won't let us log into it as it only recognises the old version, we can't access her email anymore to reset the account. Have tried all online help. We restored the phone through iTunes

Ah thanks Razmee however there is NO option to delete the iCloud account in settings!

I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

fayry wrote:
... how do I move over my purchases from my current account to my new account?
This is not possible...
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
Apple ID FAQs > http://support.apple.com/kb/HE37

When we purchased our mac two years ago, we set up the iCloud account. this past winter I created a new iCloud account thinking I was changing it. I now cannot access anything on the old iCloud acct and my computer hasn't been backed up either in awhile

when we purchased our mac two years ago, we set up the iCloud account. this past winter I created a new iCloud account thinking I was changing it. I now cannot access anything on the old iCloud acct and my computer hasn't been backed up either in awhile. How do i go back to that old account and delete it so that I can continue backing up on the newest account? I changed it because the original one I created an iCloud account with is a yahoo account email address and I am deleting my yahoo account for being compromised too may times.

Well, you can go to Manage your Apple ID and change the password if you can answer the Security Questions:
Apple - My Apple ID
If you cannot remember the Security Questions you can contact iTunes Support to reset them for you:
New iTunes Support - US and ww
Once you get your password reset and you can access your account info on Manage your Apple ID, you can change your ID. You won't be able to use the same email address that you are using for the new ID unless you change that one to something else. But, if you can get back into your old ID and change it to a new email address, then you can go on using that old ID, and just manually move the iCloud stuff you added to your new ID back onto the old one. Most of the stuff (like Contacts, Calendar, Notes) can be added by logging onto https://www.icloud.com on your Mac and doing it that way (it is a lot simpler when you have an actual keyboard in my opinion)
Hope this helps you to sort out the two ID business. If you have any questions, please post back!
Cheers,
GB

HT5312 How can I reset my security question and I cannot create a new account because I have £18 on the account that I can't remember the security questions to

How can I reset my security question and I cannot create a new account because I have £18 on the account that I can't remember the security questions to

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

I have an ExportPDF subscription under an old account for which the email does not exist anymore and I have forgotten the password. Therefore I cannot reset the password. I hav created a new Adobe account so how do I get the subscription for ExportPDF m

I have an ExportPDF subscription under an old account for which the email does not exist anymore and I have forgotten the password. Therefore I cannot reset the password. I have created a new Adobe account so how do I get the subscription for ExportPDF moved to the new account?

Hi lgmmo,
I think your best best to get this resolved is to contact Adobe Customer Care. Here's the contact info: Contact Customer Care.
A quick Chat session should get you fixed up.
Please let us know if you have additional questions.
Best,
Sara

I have been using icloud for itunes and aps purchases, but now I would like to create a new icloud account so that my calendars sync without having to plug in ... how do I do this, as my phone won't let me change the icloud account

My husband and I have been using our iCloud account for music and ap purchases only. I have decided that i would like to now create a new icloud account so that i can sync my calendar and contacts. I read about doing this online and it looks simple and easy ... and yet, when i go to switch it on my iphone, there is only 1 place for an icloud account (our shared account) and it is greyed out so that I cannot change it. How do I do this?

Whenever a menu choice is grayed out, that is because you have Restrictions turned on in Settings. Be sure to turn it off.
You are confusing an itunes store account with an icloud account. You two can continue using the same ID for itunes (thus sharing purchased music, apps, etc.), but you really should have separate accounts (different IDs) for icloud, since an account is intended for one user to keep his/her devices in sync.
To create a new icloud account, go to
http://www.apple.com/icloud/setup/
Then go to Settings>icloud and scroll to the bottom of the screen and tap Delete Account. (have restrictions turned off) That will disconnect the device from the account but will not delete data in icloud or other devices. Then sign in using the new ID.

How do I create a new iTunes account while keeping my old account?

I have an iTunes account with an Email address that I can no longer access. I have forgotten my password. Apple will not allow me to change my Email address so I cannot change my existing account at this time. I have purchased a lot of music and I do not want to delete the music. I hope that someday in the far far future, Apple's policy will change and I can reclaim the music that I purchased.
Anyway, I want to create a new iTunes account without deleting my old account. Is this possible?
Thanks!

Howdy! I have tried to change my Email address with Apple. Since I cannot access my old Email address, they will not let me change my password. Since I cannot recall my old password, they will not allow me to change my Email address. I am in a true Catch 22.

HT1918 why do i have to create a new itunes account because I moved to Canada from the U.S.?

why do i have to create a new itunes account because I moved to Canada from the U.S.?( My current account won't let me change my address to canada so my billing address for account is incorrect, making it impossible for me to buy anything). Will it affect what I am able to put on my device i.e. already downloaded apps, music, etc?

fayry wrote:
... how do I move over my purchases from my current account to my new account?
This is not possible...
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
Apple ID FAQs > http://support.apple.com/kb/HE37

Can I creat an new iCloud account and make it the primary one for my backups and buy extra iCloud storage for it? Thank you

Can I creat an new iCloud account and make it the primary one for my backups and buy extra iCloud storage for it? Thank you

Hey Hindfromlondon,
Welcome to Apple Support Communities. Since you are posting here, I take it you already have an Apple ID.
You can setup that Apple ID to work with iCloud. See:
Set up your Apple ID for iCloud and iTunes - Apple Support
And you usually want to stick with one Apple ID as having multiples can cause confusion (especially with purchases).
Frequently asked questions about Apple ID - Apple Support
What is an Apple ID?
An Apple ID is a user name you use for everything you do with Apple. Creating an account for an Apple service, such as the iTunes Store or the App Store, creates an Apple ID. Apple ID allows you to access other Apple services. You don't have to create a new account for each service—just use your Apple ID.
For a complete list of all of the places you can use an Apple ID, see Where do I use an Apple ID.
and further down:
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
If you are wondering how using multiple Apple IDs relate to iCloud, see Apple IDs and iCloud.
Regarding iCloud storage check out
iCloud storage upgrades and downgrades - Apple Support
I encourage you to read all about it as there's lots of information out there.
Take care,
Nubz

Cannot add a new email account, and hence icloud account. When i go into Settings - Mail, accounts, calendars, the option to add a new account cannot be clicked (ghosted). I also have iCloud Settings ghosted (unclickable). Cannot change in itunes also.

Cannot add a new email account, and hence i have no way of creating an iCloud account (very frustrating). I had the same problem with iOS 4.3 but i had no email account to create as i set both up when i bought the iPhone 4. After adding a company email and a gmail account (both wok perfectly) i noticed that the option to create more email accounts had been ghosted (unclickable). This didn't worry me at the time. However, iCloud needs me to create one in here so i can access the cloud which i desperately want the ability to do. When i go into Settings -> Mail, accounts, calendars, the option to add a new account cannot be clicked (ghosted). I also have iCloud in the iPhone Settings ghosted (unclickable). I have same problem in itunes on Mac OSX. Surely restoring isn't the solution as i restored my iphone when changing from iOS 4.3 -> 5. Please help?

Go to
Settings,
General,
Restrictions, type in your Restriction Password,
Accounts, tick Allow Changes.
Press the back key a few times till you're back in Settings, you should see iCloud is now highlight able, now go to Mail Contacts and Calenders and add your email account as per norm.
Hope this helps.

Cannot create a new Offline Address Book

I have 2 instances of Exchange Server installation in one single organisation (by one per domain):
1. Exchange 2010 Version 14.3 (Build 123.4).
2. Echange 2013 Version 15.0 (Build 1044.25).
I have created new OAB and arbitration mailbox following
this article.
It is result of command:
[PS] C:\Windows\system32>Get-Mailbox -Arbitration | where {$_.PersistedCapabilities -like "*oab*"} | ft name,servername
Name ServerName
BK Arbitration OAB vsrv-exbk
But when i try generate new OAB using command:
Update-OfflineAddressBook -Identity "OAB-FAB"
I get this error message:
Не удалось создать автономную адресную книгу "\OAB-FAB". Это может быть вызвано двумя причинами: служба помощников по обслуживанию почтовых ящиков не
запущена на сервере "SRV-MAILBOX.xxx.local" или у вас нет разрешений на выполнение этой операции. Сообщение об ошибке: "Не удается вызвать службу по
мощников по обслуживанию почтовых ящиков на сервере. 'SRV-MAILBOX.xxx.local': сбой. Ошибка RPC: -2147220990.".
+ CategoryInfo : InvalidResult: (OAB-FAB:OfflineAddressBookIdParameter) [Update-OfflineAddressBook], LocalizedException
+ FullyQualifiedErrorId : [Server=VSRV-EXBK,RequestId=84bb0fb1-d6dd-4718-a704-4e9a20e178b6,TimeStamp=19.02.2015 12:07:00] [FailureCategory=Cmdle
t-LocalizedException] 12FE7FE1,Microsoft.Exchange.Management.SystemConfigurationTasks.UpdateOfflineAddressBook
+ PSComputerName : vsrv-exbk.xxx.local
Roughly translation from Russian is - "Cannot create a new Offline Address Book
"\OAB-FAB" This may be caused to two reasons: the service "Mailbox Assistant service." did not started on "SRV-MAILBOX.xxx.local"
server or you do not have permission to perform this operation.
I investigated this situation and found out that i have "Organisation Management" role on my account, and "Mailbox Assistant service." is started on server "SRV-MAILBOX.xxx.local".
I try to restart the service but it does not fix this issue.
Please help me ;)

Hi,
How did you create a new OAB and an OAB Generation Mailbox? When creating new OABs after Exchange CU5, we need to specify the GeneratingMailbox property.
For example:
New-Mailbox -Arbitration -Name "BK Arbitration OAB" -Database DB4 -UserPrincipalName [email protected] –DisplayName " BK Arbitration OAB"
Set-Mailbox "BK Arbitration OAB" –Arbitration –OABGen $true
New-OfflineAddressBook -Name "OAB-FAB" –GeneratingMailbox "CN= BK Arbitration OAB,CN=Users,DC=contoso,DC=com" –AddressLists "Default Global Address List"
For more information, please refer to this article.
http://blogs.technet.com/b/exchange/archive/2014/05/13/oab-improvements-in-exchange-2013-cumulative-update-5.aspx
Best Regards.

Cannot create a new Skype account

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