Cannot create or rename a user account in Windows 7 HP x64

Hi. I have Windows 7 Home Premium x64 with one single account with Administrator rights (it's been set up in the computer shop).
It turned out that I cannot create a new user account with it. I try to create one from Control Panel / User accounts menu / Manage other user account. It asks me to enter a name of the account and its kind, after it is done and Create button is pressed
it returns to the User accounts list, which stays blanc (no account created). No error messages or warnings.
I cannot even just change the name of my exsisting account, it looks almost the same: it asks for a new name and when the the name is typed in and Rename button is pressed it returns to the previuos screen where I can see that the name remains unrenamed.
The only thing I can do with my account is to change its image for Logon screen. :)
Please help me to fix this issue.

Hi....  I have the same problem with my laptop and my netbook. Same OS in my laptop and Win7 Starter in my netbook.
The only way I found to address this issue was as following:
- Start your computer in 'Safe Mode'
- Logon as 'Administrator' (preferred, but also works with all local users)
- Go to control panel and 'User Accounts'
- Create the new user with administrator rights
- Then close Admin session
- Logon as the new user
- Once logged on, and desktop and icons shows up for you, is done.
- Then, close new user session or restart your computer normally
This started to happen to me after a Windows 7 update for 'Service Pack 1'.
It seems to be an error in this update because the normal process to create a new user only creates the name in the list but no folders and other files necessary to start sessions. The profile is not fully created by the normal process. Then you need to
start the process in SAFE MODE, because it only loads the very basic functions for the OS, no drivers, no services, no antivirus....
Hope this can help...!
Thanks.
A.V.

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