Cannot Create PDF Files

Hello, I am using Windows 2000 Server as a Terminal Server and have Acrobat 6.0.1 installed. When I try to print anything (even a test page and even while logged in as administrator) I get the following error:
There was an error found when printing the document "Test Page" to My Documents/*.pdf. Do you want to retry or cancel the job?
[Retry] [Cancel]
I try the retry button and it still fails.
There are two Adobe PDF ports when I go into the Adobe PDF Printer settings:
Desktop\*.pdf & My Documents\.pdf
Both produce the same result. I am unable to create a new port as I am denied.
I really have no idea how to proceed on this and could not find any documentation on this issue.
Has anyone ever run into this problem before or have any ideas on how to fix it?
Thanks

having issues as well when we remap 'my documents' to a network location under WIN XP. Acrobat simply falkes because the program is coded to add an extra \ to the path, as described in this text i found on this adobe 'in design' forum. (truuth is i find that it really applies to ALL adobe programs more or less.)
"In Windows 98, Me, 2000, and XP, InDesign saves files to the My Documents folder by default. When InDesign saves files to the My Documents folder, it adds a trailing backslash to the path ("\"), followed by the filename (for example, C:\My Documents\\filename.indd). If the path to the My Documents folder ends in a backslash, InDesign can't save files because the two backslashes break the path to the folder. Targeting the My Documents folder to its default location ensures that the path doesn't end in a backslash."
so what if my 'default' location is a 'my documents' folder that is remapped to a drive other than the C:\ drive?
it just won't work, reliably. sometimes yes, sometimes no. when it fails it just stalls the acrobat assistant.
Dear Adobe: This isn't a very unusual circumstance - for network administrators to remap users 'my documents' folder. your software should work with that without issue. as it is with version 6.0.4 it does not do this reliably and it's causing a lot of us network oriented types a lot of unecessary headaches.
please fix this. as a matter of fact don't specify the default locations, don't even use the last location saved to option. simply give us a blank line with an empty location when the save or save as command is called.
let us choose, that is good software design.

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System Info
Available Physical Memory: 1486880 KB
Available Virtual Memory: 1851476 KB
BIOS Version: Sony - 20080605
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 7.00.6000.16386 (vista_rtm.061101-2205)
Creation Date: 2008/01/21
Creation Time: 02:23:50
Default Mail: Microsoft Office Outlook
mapi32.dll
Version: 1.0.2536.0 (vista_rtm.061101-2205)
Graphics Card: ATI Mobility Radeon HD 3400 Series
Version: 7.14.10.567
Check: OK
Installed Acrobat: C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe
Version: 8.1.0.2007051100
Creation Date: 2008/12/28
Creation Time: 18:38:18
Locale: English (United Kingdom)
Monitor:
Name: ATI Mobility Radeon HD 3400 Series
Resolution: 1600 x 900 x 59
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows Vista
OS Version: 6.0.6001 Service Pack 1
Page File Space: 4194303 KB
Processor: x86 Family 6 Model 23 Stepping 6 GenuineIntel ~2260 Mhz
Temporary Directory: C:\Users\Gareth\AppData\Local\Temp\
Time Zone: GMT Standard Time
Total Physical Memory: 2097151 KB
Total Virtual Memory: 2097024 KB
Windows Directory: C:\Windows

This is the Reader forum. You may wan to ask in the Acrobat forum.

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Meggie,
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For further communication, please add your OS version and Acrobat version.
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FAQ: Creating PDF Files from FrameMaker v.6 & earlier Documents -- Why you should not use "save as PDF"! -- Windows & MacOS Only!

An issue that has come up over and over again on several FrameMaker and Acrobat/PDF email lists as well on the corresponding Adobe User-to-User forums is that of creation of PDF files. FrameMaker 5.5.6 and 6 have what looks like a convenient feature that is supposed to allow you to create PDF files via simply saving the document as a PDF file. I have gone on record as advising end-users not to use this approach for reliable creation of PDF files from FrameMaker documents under Windows and MacOS with FrameMaker 6 and earlier. Why do I most vociferously offer this advice and why doesn't the problem get fixed? And how SHOULD you create PDF files from FrameMaker?
GOOD NEWS
I will start with the good news. The "next major version" of FrameMaker will indeed have "save as PDF" re-implemented in a manner that it will be as reliable as printing to the "Acrobat Distiller" printer instance under Windows or the "Create Adobe PDF" desktop printer under MacOS. I am personally working with the FrameMaker development organization to make sure this really happens and is fully and properly tested and debugged! Furthermore, this next major revision of FrameMaker, unlike FrameMaker 6, will come with a Distiller installer that will properly install the "Acrobat Distiller" printer instance under Windows and the "Create Adobe PDF" desktop printer on the Macintosh (of course assuring that the latest PostScript driver is also automatically and correctly installed).
DON'T USE "SAVE AS PDF"
But what's wrong with "save as PDF" as currently implemented?
The following are some of the SYMPTOMS reported over the last few years by FrameMaker users that were traced back to use of "save as PDF" under FrameMaker:
(1) No PDF file is produced at all, possibly with a log file showing not-readily apparent PostScript errors during distillation.
(2) The PDF file "loses" color in images. All or some images (raster, bitmap images, NOT vector artwork) appear in the PDF file in grayscale.
(3) The resultant PDF file is on the wrong paper size, i.e., the document's logical page size does not match the output page size as seen in Acrobat or Acrobat Reader.
(4) Some or all text in the resultant PDF file is blotchy looking or overly bold.
(5) Some or all text in the resultant PDF file cannot be searched or indexed.
(6) Some or all text in the resultant PDF file appears in Courier or in some other substitution font.
(7) Interword or intercharacter spacing is a bit irregular in the resultant PDF file.
(8) Content is missing in the margin areas of the page, i.e. you cannot do full-page bleeds.
(9) Some or all page content is missing (other than margin areas).
(10) Relatively inefficient PDF is generated.
If this list by itself isn't enough for you, please note that some of these symptoms are very subtle and may escape attention when the PDF is first viewed or printed. Oftimes, it is when one attempts to manipulate the PDF file in Acrobat or repurpose its content or even view or print on a system other than the one on which the PDF file was created, that some of these symptoms make themselves obnoxiously visible (or invisible in some cases I won't make any bad jokes here about graphic examples!).
It is important to understand that FrameMaker does NOT have its own native ability to create PDF. Any and all PDF created from FrameMaker documents is actually done by creating PostScript via the PostScript driver and having the Acrobat Distiller create PDF from that PostScript. The only exception to this is creation of PDF via the Acrobat PDFWriter driver, which is likewise not recommended (see below).
In order for "save as PDF" to work correctly, FrameMaker must do the equivalent of calling Printer Setup and selecting the "Acrobat Distiller" printer instance under Windows or the "Create Adobe PDF" desktop printer under MacOS followed by setting the driver's options correctly for paper size, page range, etc., followed by sending the proper commands to the driver to create PostScript.
Contrary to popular belief, PostScript as generated by the Windows and MacOS PostScript drivers is VERY device-dependent. The information in the PPD file associated with a printer driver instance provides critical parameters for generation of PostScript including:
Whether the printer supports color (Acrobat Distiller does)
What PostScript language level is supported (Acrobat Distiller 4.x and Acrobat Distiller 5.x are both PostScript language level 3)
Whether native TrueType support is available (Acrobat supports native TrueType as Type 42 fonts)
Available binary communications (Acrobat Distiller supports pure binary and ASCII, but NOT TCP, TBCP, or PJL)
Resident fonts (Acrobat Distiller doesn't really have resident fonts)
Available paper sizes and custom paper size availability (Acrobat Distiller supports a wide range of predefined sizes and continually variable "custom" sizes up to 200" by 200")
Margins / printable areas (for PDF and the Acrobat Distiller, there are no margins in which imaging is not permitted)
Device resolution (Acrobat Distiller can be set to any value from 72 to 4000 dpi; as a convenience, the Acrobat Distiller PPD provides a series of values for use by the driver. Since there is no inherent "resolution" of a PDF file, this parameter is used only for purposes of allowing PostScript programs that query for such a value to be satisfied and for the driver to be able to communicate this value to the operating system and/or application as required.)
Paper handling (totally irrelevant to Acrobat Distiller if input or output tray selection via "setpagedevice" is found in the PostScript stream, it is ignored by Acrobat Distiller)
Thus, if the wrong printer driver instance is selected (i.e., it isn't associated with the Acrobat Distiller PPD file) or that driver instance is improperly configured, improper PostScript will result and one or more of the symptoms described above can occur. As currently implemented, FrameMaker depending upon version will not necessarily choose the correct printer driver instance and/or correctly parameterize the print job via driver setup options. In fact, FrameMaker 5,5,6 might even try to generate PDF via calling a PCL driver, FAX driver, or even a non-PostScript inkjet printer!
DON'T USE PDFWRITER
The Acrobat PDFWriter is a relic of older versions of Acrobat. In fact, it is no longer installed by default in the "easy install" or the "typical install" of Acrobat 5. It hasn't really be updated since Acrobat 3 and only supports PDF 1.2. It is a GDI (Windows) / QuickDraw (MacOS) driver that directly generates PDF without any intermediary PostScript. Since it is not a PostScript printer driver, applications cannot pass through EPS graphics and/or PDFMark information (used for a wide variety of purposes by FrameMaker). For EPS graphics, most applications will send the low resolution TIFF (or PICT) EPS header in lieu of the PostScript text, if they send anything at all, to the driver. Forget about links, structure, or any other PDF "goodies." Expect that PDFWriter will fully "bite the dust" in the next major version of Acrobat.
SO HOW DO I GENERATE PDF FILES FROM FRAMEMAKER 6 & EARLIER?
The ONLY method that is really reliable for producing PDF files with FrameMaker 6 and earlier requires the generation of PostScript via a properly set printer driver instance associated with the Acrobat Distiller PPD and distillation of the resultant PostScript by Acrobat Distiller.
Case 1: FrameMaker and the Full Acrobat 4.05 or Acrobat 5.0x Products
PDF file from a "chapter" -- print directly to the Acrobat Distiller printer instance (Windows) or the Create Adobe PDF desktop printer (MacOS) already installed by Acrobat. If you check the "Acrobat data" option, then make sure to UNcheck the "print to file" option that gets set at the same time. As a result, the driver will automatically send the generated PostScript to the Distiller for you and delete the intermediate PostScript when done.
PDF file from a "book" -- print directly to the Acrobat Distiller printer instance with the "print to file" option checked (Windows) or the Virtual Printer desktop printer (MacOS) associated with the Distiller PPD (see details below under Case 2/MacOS). You will need to manually process the resultant PostScript file through the Distiller (or use a "watched folder" arrangement).
In both the above sub-cases, the default driver options generally will be OK, but check on paper size and communication protocol (Use pure binary, not ASCII, for optimal performance AND no CTRL-D characters under Windows. Make sure to set Level 3 only and Binary under MacOS. Font inclusion "All" for Acrobat 4.05 and "None" for Acrobat 5 under MacOS.). With Acrobat 4.05, make sure you preset the Distiller to use the joboptions you want. With Acrobat 5, you can set this on a job-by-job basis via the driver printer setup interface (or print dialog on MacOS).
Case 2: FrameMaker 6 and the Bundled Acrobat 4.05 Distiller
Windows -- Create a new printer driver instance using the latest version of the Adobe Universal PostScript Driver Installer, downloadable from Adobe's web site AND the Acrobat Distiller PPD file (located in the XTRAS subdirectory of the Distiller directory). This driver instance should be set to print to the local port named "FILE:". Name this driver instance as "Acrobat Distiller". The default driver options generally will be OK, but check on paper size and communication protocol (use pure binary, not ASCII, for optimal performance AND no CTRL-D characters). Make sure you preset the Distiller to use the joboptions you want. Print directly to this Acrobat Distiller printer instance. Make sure that the "print to file" option is checked. You will need to manually process the resultant PostScript file through the Distiller (or use a "watched folder" arrangement).
MacOS -- Install the latest version of AdobePS 8.7.x, downloadable from Adobe's web site. In FrameMaker, go to Page Setup and select the "Virtual Printer" and go to the "Virtual Printer" window pane. Select the Acrobat Distiller PPD file (located in the XTRAS subfolder of the Distiller folder). Print directly to the "Virtual Printer" (Make sure to set Level 3 only, Binary, and font inclusion "All".). Make sure you preset the Distiller to use the joboptions you want. You will need to manually process the resultant PostScript file through the Distiller (or use a "watched folder" arrangement).
Case 3: Acrobat 3
Acrobat 3 is not officially supported for the latest OS versions and I personally would no longer recommend its use for generation of PDF files given that Acrobat 5.0.5 is the current version of Acrobat.
- Dov

You're asking a lot of ancient Acrobat to work with an Office that never existed when it was made. "Just updated my office suite" is a massive change, and Window 8 didn't exist at that time either...

Cannot Create PDF Acrobat 9.4 Standard Windows 7, 64 bit

Hi,
Currenlty my colleague and I have the same issue; we cannot create PDF documents using Acrobat 9.4 Standard or the office plug in, and there is no PDF printer available after the acrobat installation either.
We are both using Windows 7, 64 bit version. I have checked and confirmed Acrobat 9 on Windows 7 64 bit with Office 2007 should be compatible.
* When using the 'Create PDF from file' feature from Acrobat we get the following error: "Unable to find "Adobe PDF" resource files. Do you want to run the installer in repair mode?"
I have run the installer in repair mode multiple times, same isssue occurs after this is done.
* When using the Acrobat plug-in for office, for example in Word (we both use Office Professional 2007) and selecting 'Create PDF' it will prompt for a save location, after select save nothing happens, and there is no PDF file created in the save locaton.
So far I have tried the following without any success:
- Un-installing and re-installing acrobat, multiple times
- running the acrobat application in compatability mode for Windows XP
- attempted to create PDF files from older word versions i.e. .doc and .docx have the same issue
- attempted to manually install PDF printer using the acrobat installation files - did not work
* I am aware that Office 2007 will allow me to save a document as PDF, however we still need acrobat for the publishing quality and editing features.
Any help or suggestions regarding this issue would be greatly appreciated :-)
Kind Regards,
Wade

I understand what you are suggesting. I have two laptops the same model. AA works on one but not the other. I do have office 7 and a 64 bit OS.
Thanks for the help
Jack Sherwood
From: "Bill@VT" <[email protected]>
To: Jack Sherwood <[email protected]>
Sent: Sunday, July 10, 2011 8:21 PM
Subject: Cannot Create PDF Acrobat 9.4 Standard Windows 7, 64 bit
If you are running a 64-bit version of OFFICE 2007 (if one exists), that may be the issue. AA X did not work with that version until the most recent release as I understand it. Since you have AA 9.4, I am not sure of the compatibility of it with the 64-bit version. It is strange that the printer does not appear. It seems a few others have had similar problems and as I recall, someone made a suggestion to fix that recently -- though it may have been for AA X. You might search on 64-bit or such.

Unable to create PDF files from any application in any Acrobat version

Hello, I am hoping someone can help me find a solution to a problem I am having creating PDF files.
I have searched the Internet for a solution to this problem and can't find any information that helps me.
I am running OSX 10.8.5 on a 2.5 GHZ Intel i5 Mac Laptop
I cannot create PDFs from any program, Quark, Word, ect.
When I try to print to the PDF printer, the printer pauses when it tries to open the Distiller. When I click resume, it pauses itself again.
I have tried to save the document and create the PDF from within the distiller itself and get this error log:
%%[ Error: undefined; OffendingCommand: MMXPR3 ]%%
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
I was originally using Acrobat 8, But I installed the trial version of Acrobat 11 and it has the same problem.
The problem seems to be something to do with the distiller. I have a lot of Adobe software so I am trying to avoid a clean/re-install of Adobe software but will do it as a last resort.
Thanks in advance for any suggestions.

Hi，
Besides pamma has suggested, here are similar issues, you can take a look at:
http://unsolicitedbutoffered.blogspot.com/2014/01/quick-fix-volume-syntax-error-when.html
http://crowdsupport.telstra.com.au/t5/T-Suite-Applications/There-was-an-error-opening-this-document-The-filename-directory/td-p/197425
Best Regards,
Lisa Chen
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Lisa Chen
TechNet Community Support

Adobe v9 on W7 and office 2007. cannot create PDF from MS word using Adobe. But can from Excel, PPT

Adobe v9 on W7 and office 2007. cannot create PDF from MS word using Adobe. But can from Excel, PPT and other MS office apps. Reinslalled Adobe, updated Office, and Adobe no help! Also I can create a pdf from the MS Word and it is using the Adobe 9. So one would think that's good. No it isn't when you need to combine different files to one big PDF document. Any suggetions? Thank you

Yes, I’m saying that I can in WORD use “Save As ADOBE pdf” but cannot in ADOBE create a pdf file from a WORD (.doc or .docx) document. While I can from other MS Office apps like Excel and PowerPoint.
I understand I can use “work around” and save doc in WORD as pdf then compile all files needed (xml, ppt, pdf) in the ADOBE v9. to one big pdf document. But that is not the point of this post.
Jarda @ PC+NET Solutions
Mobile 613-532-7023
Office 613-385-1268
<http://www.pcplusnet.net/> www.pcplusnet.net

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I cannot figure out why it disappeared nor how to fix the problem.
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