Cannot customize home screen (1.1.4) Please help!!

I just purchased an IPod Touch 16Gb. I registered and upgraded to 1.1.4 and all is fine...except that I cannot customize the icons on the home screen. For example I'd like to move icons around and create shortcuts to web pages I visit often. To me this is an important feature...
The Features Guide (pg13) explains that you just touch and hold icons until they wiggle but they're not doing that on mine. This guide seems to assume you have the "January Update" installed as all the screen shots have the new progs showing. I tried restating, restoring, etc. all the stuff suggested on Apple Support but nothing.
Now even though I don't really need the new progs there are in this Jan update, I am prepared to shell out another $20 if it's what I have to do...BUT I CANNOT EVEN DO THAT...I live in Malta (EU) and it says that there is no iTunes store available here (stupid since I have a VISA card like anyone else and am willing to use it. I use it everywhere else online, except at Apple/iTunes??)...
An extensive search on Google and the only solutions I found are to jailbreak my new Ipod Touch. I don't want to have to do that but I must say I am very disappointed by this situation.
Surely there is a legit solution I can use...PLEASE HELP!!...and what's with this discrimination that I cannot purchase stuff from iTunes from here?? I have to find songs from illegal sources as well??
Is there an official Apple Support email address or is this forum the only thing I can use to speak to Apple?

No apple does not monitor these forums, and why would it help if they did? Do you not think that if it was possible apple would not want to take your money? You bought a ipod that did not contain the Jan. update, and thus your option for getting those apps and functionality is to purchase them from the itunes store. If this wasn't going to work for you, you shouldn't have made the purchase. If you were told that it was an ipod with the apps included then your grievance would be with the person in Italy from whom you bought it. Your only other option is to purchase a itunes gift card from somewhere or someone, and use that to purchase the update. [Google for more info|http://forums.ilounge.com/archive/index.php/t-216855.html] on this.

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