Cannot deactivate Adobe Creative Suite

Hello. I'm planning to reformat my computer and reinstall the OS (Windows 7). Everything is ready except that I need to deactivate my Adobe Creative Suite so I will still be able to reactivate it after the reformat. However, when I go to Help -> Deactivate in any of my installed Adobe Creative Suite programs, nothing happens. It lingers for a bit but no window appears. I have tried in all of my installed Suite programs. I have also tried running these programs as an Administrator, but I still don't get anything when I click Deactivate. I have also tried inserting the Creative Suite DVD and going to Help -> Deactivate, but still nothing. Is there anything I can do or will I lose an activation no matter what?

Limegl0wstix thank you.  If you are unable to deactivate then please try activating on the newly formatted computer.  If you do receive a message that you have reached an over activated state then please contact our support team at http://adobe.ly/1aYjbSC.  You can also find additional information at Activation & deactivation help - http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html.

Similar Messages

  • Can't deactivate adobe creative suite because screen is broken

    I'm having a bit of a dilemma. Ive just purchased a new macbook because the graphics card on my old one broke. I need to transfer my adobe creative suite software onto my new computer but can't deactivate the program on my old computer because the screen is broken. Its pretty urgent. I need the software to do an assessment. Any suggestions as to what to do?
    Cheers.

    You are allowed to have two activated installations so unless you already have another installation somewhere else there is nothing prohibiting you from installing on a different machine.
    As far as deactivating the other installations goes, contact Adobe support thru chat and they can manage that.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Cannot install Adobe Creative Suite 3

    Would need some more tips about how to get Adobe Creative Suite 3 design standard to at all install.
    The machines I want to install onto are PPC G5s dual core with 4 GB of RAM and Mac OS X 10.4.10 (we do not want 10.4.11 as we need Safari 2.0.4 to remain for some in-house apps which do not work in later Safari). Machines already have CS2 without Version Cue and without Bridge on them and those are supposed to remain there. We have corporate multi-user licenses for both CS2 and CS3 packages.
    When I insert the CS3 standard design package DVD in the machines where I want to install, it goes through the motions of the first stage of opening the installer but when it comes to finding and showing the alternatives possible to install, it comes no further. It hangs and remains hanging and not responding. No error message.
    It does that on any of those PPC G5s I've tried on so it it is not just one machine. Have checked DVD for dust and scratches but nothing serious there. Same DVD works as supposed to in any Intel MacBook or Mac Book pro.
    Am of course logged in as an admin user with full privileges. No other applications were active at the time. Harddisks are formatted as HFS+ journaled.
    I have saved knowledge base document with ID kb400584 to go through all parts of it next week when in the office again. It is about Troubleshoot installation problems (Adobe Creative Suite 3.x on Mac OS X).
    What I've done so far is:
    - try in a new user - doesn't work either, same problem.
    - activated and logged in as Root user on machine and tried to install from that - doesn't work either, same problem.
    - checked fonts - no problem fonts
    - checked and repaired permissions - doesn't help one bit
    - ran the standalone Mac OS X 10.4.10 combo updater - doesn't help (and no we do not want 10.4.11 on those machines)
    - ran installer with and without any Wacoms, scanners etc attached - no difference (the users that need CS3 installed, only need Illustrator and Photoshop, they are the users who do our original artwork, drawings and such for the newspaper where I work so they do have Wacoms and scanners)
    - tried on other machines with same installations and applications - same problem
    What I have not done:
    - started in safe mode (forgot about that until came home and read the above mentioned knowledge base document)
    - started without network connected
    - installed from the desktop
    - checked firewall settings (I understand those can have an impact).
    Have also not done the following yet:
    - Use the Console utility to identify software conflicts.
    - Use the Process Viewer to identify and quit processes that may be using large amounts of system resources.
    Note that this is NOT a Leopard problem, it is 10.4.10 we are talking about and PPC machines. Note to that re-doing the machines from scratch is not an option as they are carefully set up for the environment those users work in both when it comes to applications and permissions and fonts and we have a couple of hundred machines set up the very same way. There are no problems with CS2 and there never has been any beta or try-outs of CS3 Adobe apps on them either.
    If those actions I didn't do yet will help I will report back about it next week some time.
    Meanwhile I would be grateful for any tips I could try that could lead to a successful installation.

    Well. Continuation of the struggle to install..
    Today on a third machine, same configuration but slightly newer PPC G5 dual something (don't have the specs here at home).
    I did run the CS3Cleanscript.
    1st twice in level one. No deal. Still uanble to install.
    Then twice in level two. No deal. Still unable to install.
    Then once in level three which killed the CS2 apps. Removed manually all CS2 apps and whatever belongs to them (I know where all that stuff is). Did a reinstall from scratch from original media of CS2 Premium (without Version Cue and GoLive) plus all updates. Refrained from putting in all our custom plug-ins and also to remove Stock Photos and fonts which we usually do. Restarted machine. Did a systemupdate of 10.4.10 with the combo-updater, still to 10.4.10, to be sure to have the right system parts in there. Restarted. Tried to install CS3 again. No deal. Ran the CS3Cleanscript level 2 again.
    Ran out of time as had an appointment. That's where it presently stands: still unable to install.
    Machines run no font management application (FontBook is present of course). Fonts are healthy and not damaged. Permissions are fine. Installing in new user with admin rights does not work. Installing as root does not work. Installing in safe mode and having turned off twain and wacom drives via the Activity Monitor has no effect.
    Note: all CS2 apps run just fine and did too before reinstallation of them after killing them with cs3cleanscript.
    Anything else to look for that you are aware of? I am starting to believe that it must have something to do with our special-tweaked systems and/or something else on these machines that gets in the way.
    The CS3 standard multi-user package used is the Swedish version. I've installed that without any problem on an Intel MacPro used for video editing (yes we do that kind of thing as well in addition to the printed paper and the web). That machine did not have any of our standard system-setups though which is probably why it worked. Same application package also works without problem in MacBooks and MacBook Pros. It's just the PPC G5s for editing that has this problem. So apparently something is hiding there that causes the problem.
    Thanks for all the suggestions so far.
    I know what the next step is: To erase machine and install a clean Tiger-system from scratch. Then install first CS2 plus updates. Then try again with CS3. If that works it's the system itself that is the next thing to dissicate. Sigh.

  • I cannot install Adobe Creative Suite 6 Design & Web Premium - Student Version

    I purchased a Student Version of Adobe Creative Suite 6 Design & Web Premium. It will not download even though I have the product code, serial number and student ID number. Can anyone help?

    I received a Product code and went to adobe.com/go/student licensing. I received my Serial number, but the disks will not install. I am trying to upgrade from Adobe CS4 on my desktop computer.
    d

  • Cannot install Adobe Creative Suite 2

    I keep getting asked for Disc 2 but I don't know how to proceed here. I spoke with a representative to deactivate my CS2 because I couldn't find which computer had it previously. She deactivated it, and gave me two links, one where to download the new CS2 because apparently Adobe took down the authentication server so we had to install a special version that runs a non-authentication. Well, I downloaded 3 parts for CS2 and when I start the disc1 and go through the process, it asks for disc 2. Well, I tried running Disc2 and when I run through the prompts, it won't allow me to install where it has it set on default so I have to try and figure out which one to install it manually. I am so utterly freaking confused.

    i only know of one thing that causes that error: failure to move all the extracted files into the same directory.
    p.s.  adobe only offers support for current products.

  • Cannot Install Adobe Creative Suite 6 Design Standard

    I bought a CD for Adobe CS6: Design Standard Education Edition about 2 years ago. I'm currently trying to install it onto a mac and I cannot find the "install.app" file to start the download

    Did you originally purchase it for a Mac?  If not, your license is only good for a Windows installation.
    If you did get it for a Mac then you can download it and install with that...
    CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
    You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

  • Adobe Creative Suites Premium:  error when starting says that there is missing or invalid info

    I have tried several suggestions from others online and still cannot get Adobe Creative Suites to work.  It worked on my old computer but not my new one which has Windows 7.  I have a wedding to finish editing so please help!!

    What version of creative suites are you trying to install? Also do you get an error while installing the product or using the product? If possible please attach some screenshots of the error messages.
    Thanks
    Nikhil

  • I want to do a clean install of Windows 7 Pro on my computer and my installation of Adobe Design Premium CS3 is not functioning. I cannot start it to get in and deactivate the Creative Suite installation.

    I need help with deactivation.
    I want to do a clean install of Windows 7 Pro on my computer and my installation of Adobe Design Premium CS3 is not functioning. I cannot start it to get in and deactivate the Creative Suite installation.

    if you're using the same computer hardware to reinstall your cs3, you don't need to deactivate first.
    but if there's a significant hardware change you can ask adobe support for an activation count reset. contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

  • Is there a way that I can deactivate my Adobe Creative Suite (Photoshop, Illustrator, Reader Professional, etc.) without being connected to the internet?

    My laptop is having major internet connectivity issues (as in I cannot get online AT all) and the techies are likely going to need to completely reinstall Windows to fix it, so I really need to deactivate my Adobe Creative Suite so I can reinstall later. As I currently have no way to deactivate my software using the normal method (i.e. deactivate via the Help Menu which requires being online), does anyone know another method I can use? I cannot find a phone number to call Adobe with and their online chat forum is currently undergoing "maintenance".

    It's actually not a problem.  When you reinstall and sign in to the Application Manager, one of your previous active installation will be cancelled.  If that turns out to be the wrong one, simply it sign back in again.  That will give you the two active installations you are allowed.

  • I wish to reinstall Adobe Creative Suite 6 Design Standard on a replacement PC using the original box CD and Serial Number. Website says SN is valid but cannot find corresponding Adobe product.  My product is not on the drop down list offered.  hat do I d

    I wish to reinstall Adobe Creative Suite 6 Design Standard on a replacement PC using the original box CD and Serial Number. Website says SN is valid but cannot find corresponding Adobe product.  My product is not on the drop down list offered.  What do I do next?

    Contact support by web chat.
    Mylenium

  • I cannot update my Creative Suite 5 programs.  Getting this error..."Adobe Illustrator CS5 15.0.2 Update There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207  Adobe Pixel Bender Toolkit 2.5 Update..."

    I cannot update my Creative Suite 5 programs.  Getting these error messages...
    Adobe Illustrator CS5 15.0.2 Update
    There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207
    Adobe Pixel Bender Toolkit 2.5 Update
    There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207
    Adobe Extension Manager CS5 5.0 Update
    There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207

    @them,
    I'm just a user like you who volunteers my time here. Your technical question requires the response from a support engineer.
    I do sincerely think you'll get a better response by asking in the Downloading, Installing, Setup forum which I referenced in post #3. They have support engineers who monitor that forum for these kind of issues. This forum can only deal with general issues. Sorry.

  • I bought Adobe Creative Suite 3 Master collection but cannot access it.

    I bought Adobe Creative Suite 3 Master collection but cannot access it.

    what's the problem?
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
    window using the Lightroom 3 link to see those 'Important Instructions'.

  • I have updated my Mac to Yosemite operating system and now I cannot open my Adobe Creative Suite applications. What can I do?

    I have updated my Mac to Yosemite operating system and now I cannot open my Adobe Creative Suite applications. What can I do?

    What a waste of space to paste the code.
    Why not ask in the iLife > iPhoto forum where your question belongs.

  • How come i cannot use any product of adobe creative suite 6 after i installed it?

    how come i cannot open any software of adobe creative suite 6 after installed?

    i have completed my download but what should i enter ?

  • Adobe Creative Suite 2 Will not work after deactivation

    First off, I don't get this company. I had to let that out.
    I had an issue I started out with by not knowing which computer had my Adobe Photoshop on so I ended up Googling an answer over how to deactivate my product. It led me to a chat with a representative:
    Please visit http://www.adobe.com/support/contact if there are more questions for Adobe. Thank you.
    General Info
    Chat start time
    Jul 12, 2014 2:37:37 PM EST
    Chat end time
    Jul 12, 2014 2:49:01 PM EST
    Duration (actual chatting time)
    00:11:24
    Operator
    Pavithra
    Chat Transcript
      info:  Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forums where experts are online 24/7.
      info: You are now chatting with Pavithra. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
      Pavithra: Hello! Welcome to Adobe Customer Service.
      Pavithra: Hi Preston.
      Preston: Hi!
      Pavithra: I understand that you would like to deactivate the software.
      Pavithra: I will be glad to check and help you with this issue.
      Preston: Yes, as its causing a headache for me to use on this computer and I don't know which one it was previously on.
      Pavithra: May I please have the serial number of the product, so that I can assist you better?
      Preston: Yes, serial #
      Pavithra: Thank you for the serial number.
      Pavithra: Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
      Pavithra: CS2 applications require activation to run. To run a CS2 application, uninstall your existing CS2 application and install a special version that does not require activation. You cannot reinstall from your original discs.
      Pavithra: Click here to know more :
      Pavithra: Click on the above link and follow the steps to locate the serial number as well as the download link for CS 2 or Acrobat 7 software.
      Pavithra: If you still have any issues with installation and download of CS 2 from the above link please visit forum.
      Pavithra: Click here to visit forum :
      Pavithra: Is there anything else I can help you with?
      Preston: Nope, so my old discs won't allow me to use it anymore?
      Pavithra: No Preston, Adobe has disabled activation server for CS 2 softwares.
      Preston: When I click to uninstall it says Start Activation Transfer? I guess I had it on this computer but it still sees I had activated on another computer. . .
      Pavithra: If you wish to activate the software on new computer you can use the above link.
      Preston: Not sure which to go for: Skip Transfer or Start Transfer? I want it on my desktop I'm currently using for this.
      Preston: So Start Transfer then?
      Pavithra: Well in this case please visit forum to fix your issue.
      Preston: Okay.
      Preston: Thanks for your assistance!
      info: Your chat transcript will be sent to (my email) at the end of your chat.
      Pavithra: You are welcome.
      Pavithra: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    After doing what she asked, I deactivated, and uninstalled my Adobe Creative Suite 2. Everything. So after all this, I reinstalled, entered in the new serial I got through their webpage for the special version after creating an Adobe ID. Guess what? After an unpleasant re-installation process (there is three downloaded parts you have to download for CS2 in which disc2 and disc3 are set on a default path that is separate from disc1 which you need to converge being it creates two folders with similar naming structures), and I ended up opening Adobe Photoshop only to find it say the very same thing I meant to avoid: your serial, name, organization, yadha, yadha, is incorrect/missing. Adobe will now close.
    So frustrated with this company, and its support.

    Well, now I cannot reproduce the error because I cannot install it again! Woohoo! For some reason, all three discs executables try installing the folders, files, etc... into a different folder making it when I try installing CS2 impossible since it asks for Disc 2, Disc 3, etc..
    ANYWAY, my main issue was began with when I somehow managed to install it correctly, I got the very same message I contacted you guys over: Adobe Photoshop will now close because missing serial number something like that, and following it saying it will close.

Maybe you are looking for

  • Connecting laptop to TV 42VL863B wirelessly - nearly there

    Hey all, Ok, I bought a toshiba wireless adapter for my TV. It works just fine, I can connect to the internet - excellent. But I want more, moooooore (c: I managed to get my laptop connected to the TV, using the network device setup on the TV. I Set

  • Currency conversion with the wrong exchange rate type

    Hi, I need a currency conversion in my bex query. I have defined a currency translation key with a assignment to the exchange rate type "M". When I check the results in the query it works with exchange rate type "EURX". Exchange rates are in the TCUR

  • How to solve hanging problem caused by the plugin-container.exe (instruction 0x0276609c)?

    To whom it may concern, I am not sure about the cause, however I have experienced hanging of the programme repeatedly. I have not been able to solve it otherwise than by ending the process via task manager (I am using Firefox 4.0.1 running on Win XP

  • Facing error while invoice creation in AR.

    Facing error while invoice creation in AR as Please complete your tax accounting flexfield. We are creating invoice through API. Regards Sridhar

  • WIN - MAC -WIN - MAC.... What the...

    Really! what is wrong now days! Are we all living happilly ever after using open source technology on our Win's and our Mac's and dont't give ANY CREDIT to ALL THEM LINUX USERS CONTRIBUTING ENTIRE SYSTEMS WITH OPEN SOURCE CODE ALL THESE YEARS!?!?!? F