Cannot delete itunes .msi not found and cannot install new one! please help
Please help me awhile ago i tried deleting then reinstalling th new version of itunes / quick time and after going through most of the installation process this comes up:
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes.msi' in the box below.
Use source:
C:\Documents and Settings\Jordan\Local Settings\Application Data\Apple\Apple Software Update\
I made a picture of it here:http://i196.photobucket.com/albums/aa233/djjordie/cannotfindmsi.jpg
Then i tried uninstalling it (somehow it says its installed in add or remove programs) and the same message came up.
After ages of trying to figure it out and deleting heaps of things, when trying to install now it says:
1.run or cancel (thats not the problem) i click run picture here:http://i196.photobucket.com/albums/aa233/djjordie/cannotfindmsi.jpg
2.then it goes to this picture here:http://i196.photobucket.com/albums/aa233/djjordie/preparingtoinstall.jpg
3. then straight to this picture here:http://i196.photobucket.com/albums/aa233/djjordie/preparingtoinstall.jpg
without the the rest of the installation process...
SO i need to be able to delete it complety (the problem there is the .msi not being found).
Then install itunes / quick time without the .msi problem or the skipping of the installation process with it saying errors occurred ect...
Please help it would be much appreciated!
DJJORDIE
WHen you get trouble with msi files you usually need the Microsoft Installer cleanup utility.
Here is a method for removal of iTunes and related programs with clean up and reinstall.
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.
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