Cannot delete, nor log in to, iCloud account

Dear all,
I am losing it slowly.
I am trying to help my wife with her new iOS7 on her iPhone. When doing so, iCloud asks for a password verification. Firstly, it is the wrong apple id associated with iCloud (my wife chaaged her apple ID years back but somehoe an old email address is associated with her iCloud account. This mail account is not in use anymore.
I have reset the password numerous times and it still shows as the old erroneous mail account info under iCloud. I have tried to delete the iCloud account but Apple asks for Password. When typing in password (which is the one I got after I did the reset) I get the reply that it is not correct (However, signing in to Apple ID with the new account password yields no problems).
Any advice is much appreciated.
I have tried the following but it did not help at all.
http://support.apple.com/kb/TS5223
I am soooooooo stuck.
Thanks!

You have to delete the old account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Similar Messages

  • Cannot delete pending downloads from unknown icloud accounts.

    After I updated to ios 7, 5 songs appeared in my itunes store downloads that are pending. When I click on them I am prompted to sign in with email address of friends. I cannot seem to delete these pending items. i've tried swiping but no delete option comes up. help??

    Some clarification needed:
    "After I updated to ios 7" - the iPhone 5s (shown in your profile) came with iOS 7.  Are you referring to another phone and one that was used/owned by someone else?  Did you mean update to iOS 7.0.4?
    1. Back up your phone
    2. Settings > General > Reset > Erase All Content and Settings
    3. Restore backup

  • HT1338 i currently have a macbook 2.1 and want to update. what can it support? I can't even download IPhoto! I can't open anything in my ICloud account either! its not on my current browser nor am i able when logging onto my ICloud account.

    i currently have a macbook 2.1xersion 10.6.8 and want to update. what can it support? Everything i try, it won't support! I can't even download IPhoto! I can't open anything in my ICloud account either! its not on my current browser nor am i able when logging onto my ICloud account. Can anyone give me some advice besides buying a newer laptop?

    Lion 10.7.5 is as far as you can go. You must have at least 2 GBs of installed RAM.
    Upgrading from Snow Leopard to Lion or Mountain Lion
    You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99.
    If you sign into the App Store and try to purchase Mountain Lion but the App Store says your computer is not compatible then you may still be able to upgrade to Lion per the following information.
    Upgrading to Lion
    If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
    You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. Or you can order directly on the online Apple Store. The cost is $19.99 (as it was before) plus tax.  It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
         Lion System Requirements
           1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
               or Xeon processor
           2. 2GB of memory
           3. OS X v10.6.6 or later (v10.6.8 recommended)
           4. 7GB of available space
           5. Some features require an Apple ID; terms apply.

  • TS3988 I cannot log into my icloud account from my iphone 4

    My apple id on my iphone is: my email
    and my apple id on my lap top is: different (not my email address)
    I cannot log into my iphone icloud account on my iphone, it says I have an incorrect user/password but I have no problem logging into my icloud account on my laptop.
    Could you please help with this?
    Thanks,
    Arleen

    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")

  • I cannot log in to iCloud account on my notebook. It says :"you cannot sign in because of a server error".

    I cannot log in to iCloud account on my notebook. It says :"you cannot sign in because of a server error".

    Hello knitterspinnerweaver,
    The article linked below details a number of steps that can help get you logged into FaceTime on your Mac.
    Get help signing in to FaceTime, Game Center, Messages
    https://support.apple.com/en-us/HT204408
    All my best,
    Allen

  • After loading iOS 8.0 on my iPad Air, I cannot delete a mailbox in my iCloud email account. I get kicked to the home screen. Anyone else having this problem?

    After loading iOS 8.0 on my iPad Air, I cannot delete a mailbox in my iCloud email account. I get kicked to the home screen. Anyone else having this problem?

    delete mailbox - how else do you propose to do that. Unless by "deleting mailbox" you mean something else.

  • All of a sudden I cannot log into my icloud account

    All of a sudden I cannot log into my Icloud account. Not on my phone and not on a PC. I found a thread that said the first step was to try to sign in to the apple ID to make sure I had my credentials correct. I have done that, so I know I have the correct credentials. My phone has been connected continuously for some time now including this morning. But now I get a connection error. Both on my phone and on the PC.

    Seems to be up and down at the moment.  For the past hour or so I haven't been able to access via the web or from mail apps (phone, desktop, etc.).  Some mail just came through on my phone but it now cannot connect again.
    FWIW, system status is green across the board, but that's always laggy and inaccurate: https://www.apple.com/support/systemstatus/

  • I can log into my iCloud account but cannot access any of the applications.

    I am able to log into my iCloud account but i am unable to access any of the applications. I always get the message that reads "there was a problem loading the application"
    I therefore cannot go beyond just signing in

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97586)

  • HT4436 my mom lost her ipad. can I log into her icloud account on my iphone 5

    My mom has lost her Ipad.  Can I log into her icloud account from my iphone 5?

    What To Do If Your iDevice Is Lost Or Stolen
    What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
    If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
    This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
      1. Reporting a lost or stolen Apple product
      2. Find my lost iPod Touch
      3. AT&T. Sprint, and Verizon can block stolen phones/tablets
      4. What-To-Do-When-Iphone-Is-Stolen
      5. What to do if your iOS device is lost or stolen
      6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
      7. Find My iPhone
      8. Report Stolen iPad | Stolen Lost Found Online
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
      1. Find My iPhone
      2. Setup your iDevice on iCloud
      3. OS X Lion/Mountain Lion- About Find My Mac
      4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)

  • HT5622 When my daughter got her first iphone we set it up with my email address, she now has her own email & new iphone.  I want to use my email address for my icloud, can I delete the content  from the icloud account and continue to use my email?

    When my daughter got her first iphone we set it up with my email address, she now has her own email & new iphone.  I want to use my email address for my icloud, can I delete the content from the icloud account and continue to use my email?

    Yes, but be sure she is on a separate iCloud account with a separate ID before deleting anything.  Be sure there is nothing that you want to keep on your device too.  When you delete the data from iCloud it will be deleted from all devices signed into the account.  Then you can delete the data from the existing account by doing the following:
    To delete the contacts, go to iCloud.com from your computer, log into your iCloud account and open Contacts, click on All Contacts on the left, to the right click on any single contact to select it, click on the Actions (gear shaped) icon at the bottom left and choose Select All, then press the Delete key on your keyboard.
    For Calendars, open the calendar on icloud.com, click Edit on the bottom left, then tap the minus sign to the right of each calendar to delete it.
    For Notes, open notes on icloud.com, click on each note on the left, then click Delete at the top to delete it.
    For Reminders, open reminders on icloud.com, click on each reminder and press your Delete key to delete it.
    For Mail, open your mail on icloud.com, click each folder on the left (such as your inbox), click on a single message to the right, press Control-A on your keyboard to select them all, then press your Delete key.  Repeat this for each of your mail folders except Trash.  When finished, click on the actions (gear-shaped) icon on the bottom left and select Empty Trash.
    If you also want to delete your iCloud backups you can go to Settings>iCloud>Storage & Backup>Manage Storage on your device, tap the name of your device under Backups, then tap Delete Backup.

  • HT204347 I can't log into my icloud account

    I can't log into my icloud account from my MacBook Pro, I keeps taking me to set-up window, I've been using it for years, I running 10.7.5, it's turned on, can't get on with my iphone either also takes me to the setup window. Also can get support as there help page won't recognize my serial number even when copy/pasted?

    Hi
    https://appleid.apple.com/
    and
    https://www.icloud.com
    are two different accounts
    Therefore you should still use your "old" (existing) iCloud mail address - you cannot change the iCloud mail address.
    However you could add an alias instead to you iCloud account.
    http://support.apple.com/kb/PH2622?viewlocale=en_US&locale=en_US

  • Delete all calendars from an iCloud account

    Hi  Support Communities,
    did anyone find a way to delete all calendars from an iCloud account? It seems that iCloud wants to keep at least one calendar. We use several accounts and one is only used to look at shared calendars from other accounts. So there is no need for its own empty calendar. On iOS I just hid this calendar, but on OS X it is always visible. I unchecked it, but it would be nice if I could just delete it. If I do so on an iOS device it is gone, but reappears later. Trying to delete it on a Mac results in an error that it can’t be deleted, same goes for the web interface at icloud.com. It’s just a cosmetic issue, but I would prefer it to be gone altogether. Any ideas?
    Thanks
    Björn

    I had hoped I was wrong, you never know. Well, thanks anyway!
    Björn

  • I damaged my iphone 5 and have been sent a new one, but i do not have enough storage to back up my phone and do not want to pay for more storage. can i get all of my contacts, photos, etc. on my new phone just by logging into my icloud account?

    i damaged my iphone 5 and have been sent a new one, but i do not have enough storage to back up my phone and do not want to pay for more storage. can i get all of my contacts, photos, etc. on my new phone just by logging into my icloud account?

    Not photos, just data synced with iCloud shown in Settings>iCloud.  If you don't have sufficient storage to back up to iCloud, back up to your computer instead using iTunes (connect you phone to your computer, open iTunes, click on the name of your phone in iTunes, go to ths Summary tab of your iTunes sync settings and click Back Up Now).  Also transfer your purchases to your iTunes library (connect your phone to your computer, open iTunes and go to File>Devices>Transfer Purchases). If you have photo stream photos older than 30 days tha you wan to save, save these to your camera roll before backing up (tap Select, tap the photos, tap the share icon -- box with upward facing arrow, then tap Save to Camera Roll).
    When setting up your new phone, when given the option choose Restore from iTunes Backup and restore the backup you made earlier.

  • How do I log into my iCloud account. I have iCloud installed on my iPad but can not figure out how to log into my iCloud account to restore a message

    How do I log into my iCloud account. I have iCloud installed on my iPad but can not figure out how to log into my iCloud account to restore a message

    Settings / iCloud on the iOS device to view your settings and options.
    Storage & Backup / iCloud Backup is how you restore the device with your last backup.

  • Can i log into my icloud account from a non-mac laptop?

    do i have to be on my macbook to log into my icloud account ... or can i do it from my pc ... or even from my blackberry?
    thanks

    Yes.  As long as you remember your Apple ID and password.
    OT

Maybe you are looking for