Cannot detect communication port

I am trying to sync my Curve with Outlook on my new computer. I download and re-run/install the application loader/desktop software, and not matter what, I cannot select or detect my communication port. My device shows as connected but nothing appears in the drop down and I am unable to select the detect checkbox.
Anyone have any ideas?

Hello risagator and welcome to the support forums
Are you connecting directly into a USB port on the computer, or a USB hub? If it's a hub try directly into a USB port. Also if you have another cable to try with to rule that out
Have a look at this KB article for other troubleshooting USB connection steps
http://www.blackberry.com/btsc/KB02640
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