Cannot detect ipod

My new Ipod Touch is not being detected by Itunes. It is charging through the USB though. I have reinstalled Itunes and that has not helped.

Did yu try everthing here:
iOS: Device not recognized in iTunes for Windows
Try another computer
Run these tests:
iTunes for Windows: Device Connectivity Tests

Similar Messages

HELP! itunes cannot detect ipod shuffle

My itunes cannot detect ipod shuffle after connected to the device.
The ipod shuffle is newly brought.
I cant even set up and try to open it!

Hello Sunmera,
Congratulations on your new iPod shuffle! I would be concerned too if my iPod shuffle was not appearing in iTunes. I found an article with steps you can take to resolve this issue:
iPod not appearing in iTunes
http://support.apple.com/kb/ts3716
Thank you for using Apple Support Communities.
Best,
Sheila M.

Itunes cannot detect Ipod!

i just bought a new Ipod 4gb Nano. I had no problem putting the songs on it, but when I went to add more songs, a problem came up. I plug in the Ipod and it says charging on the screen. But when I open up Itunes, it doesn't detect that the Ipod is in the computer!
Please help!

I have the same exact problem!! I've had my iPod for awhile now, and this problem just starting happening! It charges just fine, only under devices my iPod isn't there!!! So, I can't add new material to my iPod!

ITunes 8: cannot detect iPod Touch

Hi,
Has anyone else had trouble getting iTunes to detect their iPod Touch since upgrading? My sync worked fine previously, but having upgraded to 8.0 this morning iTunes simply refuses to 'see' my iPod Touch. Windows XP still detects it (admittedly, now as a 'Digital Stills Camera'), but nothing from iTunes at all.
Has the Windows driver been changed in some way too? Anyone know how to fix this?
Thanks!
Message was edited by: BitConfused

I finally got everything to work. I followed some instructions on another thread. I uninstalled 8.0 and all of it files then reinstalled 7.7. I followed his instructions to the letter. 7.7 was working fine. I then decided to try and update to 8.0. and voila...it has been working fine. No conflict with my cd or dvd and it recognizes my ipod. I am posting the other information below. Sorry I can't just link...I don't know how.
Good Luck
Bill
*_Here you go:*_
Hello, and welcome to the forums. For future reference, I'd recommend creating your own post so that way you can get accurate information quickly. If you'd prefer to downgrade iTunes rather than work out the issues with iTunes 8, I can offer you some insight. If you'd like to try to work out the issue with iTunes 8, I'd suggest creating a new thread with the results of your iTunes Network Diagnostics so we can take a look at what's going on.
To obtain your network diagnostics, click your Help menu and choose Run Diagnostics.
To downgrade iTunes, this is my (personal) recommended method. I upgraded 7.something to 8 and then went back to 7.7 on my Windows XP machine. (No real reason, other than to see if it could be done).
1. Remove all iTunes-related Software
Go to your Control Panel and open Add/Remove Programs
Remove the following:
-Apple Mobile Device Support
-Apple Software Update
-Bonjour
-iPod for Windows (it's OK if this doesn't exist)
-iTunes
-QuickTime
2. Make sure they're completely removed
Go to My Computer > C: > Program Files
Delete these folders:
-Apple Software Update
-Bonjour
-iPod
-iTunes
-QuickTime
If any or all of these folders don't exist, it's a good thing.
3. Delete supporting documents
Open up My Computer
Go to your Tools menu at the top and select Folder Options
Choose the round option button to "Show Hidden Files and Folders" and then click Apply, then OK
Go to C: > Documents and Settings > your username > Application Data
Delete the folder called "Apple Computer"
Go to C: > Documents and Settings > your username > Local Settings > Application Data
Delete the folders called "Apple" and "Apple Computer"
4. Prepare your library data files
Go to your My Music folder and open up the iTunes folder inside it
Move the following files to your desktop:
-iTunes Library.itl
-iTunes Music Library.xml
-iTunes Library Extras.itdb
-iTunes Library Genius.itdb
5. Restart your computer
6. Download & install iTunes 7.7
http://www.brothersoft.com/itunes-116719.html
-Click the "Download" button
-Click the "Click to Download" link (next to a server number)
7. Open up iTunes. It will walk you through the setup/configuration process. Make sure that you UNcheck the options to add media (MP3, WMA, AAC) files. Your library should be empty. Click your File menu and choose Import. Select the file "iTunes Music Library.xml" that was placed on your desktop in Step 4. This should put your library and playlists back together for you.
I did not have to re-authorize my computer for my iTunes store purchases, however, if prompted to, you can click your Store menu at the top of the window and choose "Authorize Computer." Once completed successfully, you can delete the iTunes library data files that were placed on the desktop, as they are no longer needed or in use.
Hope this is helpful
CG

IPod touch frozen and itunes cannot detect iPod?

It just began with me connecting my iPod to my mac and a window popping up saying "The software required for communicating with the iPod is not installed correctly, and you must manuually eject the ipod before each disconnect".I didn't know how to update it again (because my itunes is the lastest version already). You can't even see the contents (music, apps, books) of my ipod on itunes. I forgot to eject it manually today and now my ipod is frozen on the homescreen where all the apps are. Its been frozen for like an hour. I've tried holding the off button but to no avail.Now... my frozen ipod doesn't even show up on itunes. I need help!! (its a pretty old ipod touch with no camera)

Did you try to reset by holding the sleep and home button for about 10sec, untilt he Apple logo comes back again? If this does not work, try to connect in recovery mode, explained in this article:
iOS: Unable to update or restore

PC cannot detect iPod Touch 4g 32GB

Okay so today i was trying out the power button + home button thing and then after that it just got stuck in recovery mode, also to add that when it happened, my computer asked me to install the hardware of Apple Mobile Device (Recovery Mode). After that, iTunes couldn't detect any device. I've spent hours trying to restore it but it doesn't work.
I'm now stuck at the screen where it tells me to connect the cable to iTunes.
Your help is appreciated!
Thank you.

Same thing to me.. I just got mine today, used, and it locked up while resetting the data in it. So I did the Home+wake/sleep, and that didn't help, and iTunes won't even acknowledge it at all.

My itunes cannot detect my ipod touch 5g. How do I fix this?

My itunes cannot detect my ipod touch 5g. How do I fix this?
All I know is that my itunes has not been updated. If this is the problem, I tried to close and reopen the program but the "update" popup isn't popping up anymore and I'm not sure where I can manually update it myself.
Please help!
Thanks

The 5G (iOS 6) require 10.5 or higher
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.7 or later7 (free download from www.apple.com/itunes/download)

TS1538 Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows.

Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows. However, the driver "Microsoft teredo Tunneling adapter" has a yellow exclamation mark, which i believe means it's not installed correctly or something is wrong with it. This driver is under the Network Adapters (Please see picture below).
This is what happens when I connect my iPhone 4s to my laptop (Windows 7 Starter 32-bit)
1. The phone charges it's battery
2. I can open it in My Computer and import/export media files.
In iTunes
3. It start to sync until step 3 then stops.
4. The iPhone option with an arrow appears beside the iTunes Store, but when the arrow is clicked it disappears.
I hope you can provide me a solution for this problem.
Thanks,
Ralph

Hi ralphagir,
Welcome to the Apple Support Communities!
For your iTunes issue with it not recognizing your iPhone, I would go ahead and suggest deleting iTunes and all of its components from your Windows computer and installing fresh.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
As far as the arrow button that you click and the iPhone disappears, it sounds like you may be clicking on the eject button. Please take a look at the following article for information on the eject button in iTunes.
Safely disconnect iPod
http://support.apple.com/kb/HT1853
Have a great day,
Joe

Windows 8 and iTunes cannot detect iPhone

Hi, I am using Windows 8 and iPhone 4S. Recently both Windows and iTunes cannot detect my iPhone. I have tried uninstalling and reinstalling the latest iTunes and related software, but no use. I tried follow this article http://support.apple.com/kb/TS1538 , but in doing the step "If the Apple Mobile Device USB Driver is not listed", replugging the device, I still can't find Apple iPhone in Device Manager.

Hi, I have run the diagnostics and this is the result.
Microsoft Windows 8 x64 Business Edition (Build 9200)
Hewlett-Packard HP Pavilion g4 Notebook PC
iTunes 11.0.2.26
QuickTime not available
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0116B83009FC5BA0
Current user is not an administrator.
The current local date and time is 2013-03-19 21:29:56.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 102972d87e159603ee6a64fcec3e408b
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {B17D9219-7E1D-40CE-BAC6-420714253A52}
Description:          Bluetooth Device (Personal Area Network)
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 08:00:00 1970
Lease Expires:          Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name:          {66304A8E-7EBA-4CAA-B2BF-A8AEF04C5A68}
Description:          Microsoft Wi-Fi Direct Virtual Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 08:00:00 1970
Lease Expires:          Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name:          {43659E23-A7AF-4613-BF73-52663D28FCA9}
Description:          Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
IP Address:          192.168.1.3
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          Yes
DHCP Server:          192.168.1.1
Lease Obtained:          Tue Mar 19 20:53:56 2013
Lease Expires:          Wed Mar 20 20:53:56 2013
DNS Servers:          192.168.1.1
Adapter Name:          {CDCA5430-75A2-4270-B5C3-181137F729B5}
Description:          Realtek PCIe FE Family Controller
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 08:00:00 1970
Lease Expires:          Thu Jan 01 08:00:00 1970
DNS Servers:
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-03-19 21:23:25.
**** Device Connectivity Tests ****
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPhone 4S running firmware version 6.1
Serial Number:          C39H7QQMDTD7
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Unable to detect ipod shuffle

having some problem with my ipod shuffle, itunes cannot detect the ipod. from the windows explorer its indicate that the ipod is not formatted. what will i do for the itunes to detect it? pls. help.
Windows 2000

Hi
Close all applications. Connect the iPod shuffle to the computer in My computer/windows explorer right click on the iPod drive and click on Format. After formating right click on the formated drive and Eject it and then disconnect from the computer.
Launch the iPod updater and connect the iPod shuffle to the rear USB port of the computer(if you are using a desktop) and then restore the iPod shuffle and transfer the songs from iTunes.
Santo

Itunes cannot restore ipod

my itunes cannot restore my ipod it appears and windows detect my ipod the problem is when i try to format it, says insert disk in drive E: and i try to format it using itunes a message appear itunes cannot restore ipod a internal error ocured pls any suggestion's about this **** problem pls suggestion's!

You could try restoring it your self by doing this:
-put the hold button on then off
-Hold the menu and centre button together for over 6 seconds
-When the apple logo appears you put it on the computer to charge it
I hope it helps

IMac cannot detect ANY usb mass storage device.

iMac Core 2 Duo (White) cannot detect ANY usb mass storage device including iPod. Only Mice and Keyboards work via usb. Any solutions? OS X shows absolutely nothing when any usb device is connected.

Try resetting the PRAM. Hold down Option-Cmd--P-R together at the startup chime. Wait for two more chimes, total three, then let go to finish booting.
Try an SMC Reset. Shutdown, unplug from power, wait ten minutes, still unplugged, hold power button in for five seconds. Reconnect to power.
Run the Hardware Test in extended.
http://support.apple.com/kb/ht1509
Tried a different USB port, tried a different device besides the iPod?
Some other ideas
http://reviews.cnet.com/8301-13727_7-10328879-263.html

ITunes doesn't detect iPod

I have no idea why but for some reason all of the sudden my iTunes cannot detect my ipod therefore not allowing me to update anything to it. Can someone please help!

Have you had a chance to look at this troubleshooting page? It may be of some help: iPod shows up in Windows but not in iTunes

ITunes 10.4.1 not detecting iPod

iTunes 10.4.1 not detecting iPod. program freezes. Cannot sync iPod. Running Mac OS X 10.7.1
Ideas?

figured it out.
Unplugged ALL USB's and extra monitor. Conncected iPod and in synced. after reconnecting ALL USB's and monitor..had no problem syncing iPod

I cannot detect my wireless hp desk jet 3520 printer, I cannot detect my wireless hp desk jet 3520 printer

I cannot detect my wireless HP desk jet 3520 printer from my iPad?

I can't find an Arris router with that model number, are you sure it is not a TG862?
Regardless, Arris routers are known to either be incompatible with Bonjour or have problems with Bonjour packets hence Airprint will not work. Check with Arris' website and see if there is a firmware update availble for your router for Bonjour/Airprint compatibility and install it or switch out your router.

Cannot detect ipod

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