Cannot dial anyone using FaceTime on iMac

Apple should have tested FaceTime on Mac more thoroughly before launching it.  After all it is not a free but paid App.  First of all, Apple forgot there were lots of people who register a long time ago and their Apple ID is not an email address but (say in my case) numbers (mine is my mobile number).  Secondly, in the early days when I created my Apple ID account, the password requirement is loose - today passwords must contain 8 (6 in the past) digits and a capital letter etc.  Hence, after I purchased FaceTime on iMac and tried to enter my Apple ID and password, I could not log in.  There was also no error message telling me what the problem was.  Eventually I had to call the Apple hotline and learnt that I had to create a new Apple ID and password in order to use the FaceTime on iMac.
No, that didn't solve the problem.  After I successfully launched by FaceTime on iMac (verifying via my email etc), I finally managed to launch the FaceTime on my iMac.  I then tried to call/FaceTime a few people who had FaceTime on their iPhones but everytime, the error message is: Mr So and So "is not available for FaceTime".  And when I use an iPhone to call my iMac FaceTime, I hear the ringing tone on the iPhone but nothing happens to the iMac - in other words, there is no prompt at iMac for me to "answer" a call.
I never knew Apple products are so complicated and user unfriendly.  Can I get a refund for the FaceTime?
Al

Check that you do not have any firewall that is blocking the connection.  Also from personal experience I have noticed that FaceTime does not work if you are both using the same network but I am not sure if this is the case here?

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