Cannot Dial Out With a Cordless Phone

A month ago I had a phone line installed at my flat. It's a New Build so I was starting from scratch. I've tried two different cordless phones in the socket and neither will dial out. I get a dial tone, but when I punch in a number a voice tells me the number isn't recognised. Yesterday I plugged in a friend's phone which is a big old corded thing that's at least fifteen years old. It worked fine. Another friend says the only real difference is that the old phone isn't digital and that I can't use a digital phone on my phone line. Has anyone heard of this before? I'm not sure what to do. I've had nothing but trouble with BT getting my address and billing wrong and I'm sick of them. I don't want to call again and lose more of my precious life force if I don't have to.

Hi and welcome
Ensure you have unplugged all other equipment when you have tried a different phone.
Have you tried the phone (with no ADSL filter if you have Broadband) direct in the test point of your main socket?
This main socket looks like this.
remove the 2 screws each side of the socket and gently remove the bottom half, just in side the bit left on the wall you will find another socket on the right hand side, plug your phone directly into there and check if you can dial out now.
If you cant dial out correctly to here (i would try a couple of phones), there is a fault outside of your premises and you should report it to your comms provider.
If it works ok to the test socket you have a fault within your premises either on wiring or aparatus.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

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Cannot Dial Out With a Cordless Phone

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