Cannot direct upgrade from Photoshop CS2 to CS5 Extended

Despite the information in various spots on Adobe's website, it appears that it's not possible to simply upgrade from Photoshop CS2 to CS5 Extended. After entering the CS5 serial number, the installer asks for the serial number of a "qualifying product". This includes a dropdown list that only has
Photoshop CS5
Photoshop CS4 Extended
Photoshop CS3 Extended
Here's the view:
Entering the CS2 serial number == fail.
A call to Adobe support get past this issue, basically reading out a challenge/response from the installer to the guy on the phone. But this seems remarkably stupid to me. Was it really more effective to force me (and anyone else following this upgrade path) to call tech support just to install the software I just past $350 for? And if this was the plan, why not SAY SO ON THE ADOBE WEBSITE?!?
Has anyone else run into this issue? If so, was calling tech support the only way out?

You are correct in wishing Adobe made it clear that you do need to go through Customer Service to accomplish this.
Most users make the purchase through Adobe and straighten this out before installing.

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I think you are missing my point.
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London
Thu, 14 Oct 14:43 GMT

Thanks for the help your answer was the best.
As a follow up I would like to ask how to avoid having to frequently reactivate CS5 which was my big problem in CS2/ My system is mission critical it has four bootable system disks and one non-bootable common disk (for temp, Internet cache and installation files. Using a "CasperSDB3" I backs up the active drive every night to an identical drive, which as just previously backed up to an external SATA drive. So in this way I have a highly secure grandfather son grandson set of bootable drives. The trouble with APS CS2 was that after having to recover about four times in five years the CS2 application when loaded would say that the serial number was not recognized and I had to have a lengthy phone call to Adobe support.
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Is this possible?, Or do I have to pay the full upgrade cost? or possibly upgrade to CS4 first the CS5 this would save about £280.00 over the full upgrade.
Best regards

Mac+Win=Me wrote:
From what I've read, if you upgrade to CS4 from CS, you've used your upgrade option for your license and you WILL have to pay the full price for CS5 as a new licensing will be required.
There is absolutely no truth in that statement. If you upgrade from CS to CS4 now, you will then be able to update from CS4 to CS5, and from CS5 to CS6, from CS6 to CS7 and so on and on. You might even get a free upgrade to CS5 if you buy CS4 now, not 100% sure of that.
The trick is to do so right now, before CS4 ceases to be sold in about a few weeks.
I haven't bought a full version of Photoshop since Photoshop 6, then upgraded to 7, 8 (CS), 9 (CS2), 10 (CS3) and finally 11 (CS4). I'm still eligible to upgrade to CS5, except that I won't be doing so for financial reasons, as it would require a hardware upgrade for me too.

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From Senior Photoshop Program Manager
John Nack's blog
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Cannot direct upgrade from Photoshop CS2 to CS5 Extended

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