Cannot directly book a resource for this meeting after Exchange2007 to Exchange2013 migration

Hi,
I’ve migrated a customer from Exchange 2007 to Exchange 2013 successfully. However. There are troubles with booking resources. Users receive the following error message when booking a resource: Direct Booking – Cannot directly book a resource for this meeting.
The user follows the following procedure:
The user opens his/her ‘own agenda’, create a meeting, use Scheduling Assistant to schedule a meeting with another user and to add a Room. When hitting Send the above message appears.
When the user has Full Control to the resource mailbox and the user opens the agenda of the resource directly and follows the above procedure in the ‘resource agenda’ he/she is able to book the resource without a problem (this workaround is not preferred
as a final solution).
To fix this, I’ve tried the following:
Add a registry key to the client. HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Calendar\EnableDirectBooking (0)
Turn cache mode ON, this works.
However for some users cache mode must be turned off, so this workaround doesn’t apply for all the users.
I worked with Full Control permissions on the resource, so that the user is able to book directly from the ‘resource agenda’.
Some more information:
Public Folders are not in use anymore.
There are several clients in the environment:
Windows XP with Outlook 2007
Windows 7 with Outlook 2007
Windows 7 with Outlook 2010  (I do not have a confirmation if these symptoms also apply on these clients as well).
Does anyone has a final solution for me?
Or how can I troubleshoot this any further?
Thanks in advance,
Yuri

Hi,
According to your description, I understand that user cannot book room and return an error “Direct Booking – Cannot directly book a resource for this meeting” after move mailbox from Exchange 2007 to 2013.
If I misunderstand you concern, please do not hesitate to let me know.
I want to double confirm some points, please help to collect answers for below questions:
1. Move mailbox within same forest or cross-forest?
2. How about the OWA with problematic account?
3. How about new a mailbox in Exchange 2013?
If it works in OWA, please try to repair Outlook profile or re-create profile for testing.
If not, please run below command to double check the permission of resource mailbox:
Get-MailboxPermission room | select user,accesslight
Get-MailboxFolderPermission “room:\calendar” | FL
Additional, I find an similar thread about your question. For your reference:
https://social.technet.microsoft.com/Forums/exchange/en-US/78faa211-1af0-4a07-93d0-e9d39c8de9c8/resource-mailboxes-questions
Thanks
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Allen Wang
TechNet Community Support

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