Cannot do a hard reset of my lumia 920

Hi Everyone,
My lumia 920 keeps on booting(shows spinning levers) after i did a software update.so i thought of doing a hard reset since i could not see or do anything on my phone.Following are the steps i tried:
pressing volume down + the power button till the phone vibrates.
release the button and press - volume button after phone vibrates in the above steps
Here the exclamation mark is supposed to appear but it keeps on showing me the nokia text on the screen.My phone has totally become dead now.any help would be highly appreciated

The link below should help. Any problems give us a shout.
http://www.nokia.com/gb-en/support/faq/?action=singleTopic&topic=FA142987

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Attachments:
Howtohardresetwindowsphone1_thumb.jpg ‏84 KB

Hi SoldovskijBB,
If the phone doesnt switch on after the hard reset, try to connect the device to Zune and see if it makes a difference. If not, itll be best to visit a local care centre where the phone can be checked. Have a look here to find your nearest care centre: http://europe.nokia.com/support/repair-and-recycle/repair/care-points
Iris9290
If my post has helped you in any way, please accept it as a solution or click on the white star, so that other users will be able to benefit from it too.

If i hard reset do i lose lumia cyan?

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"there's a problem completing your request. Try again later. Inquiring minds may find this error code helpful: 805a8011"
Searched everywhere and haven't found any solution and the only suggestion now is that I should hard reset, so my question is, if i hard reset do i lose my lumia cyan update?

NO .. The current version will remain intact ..

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Cannot do a hard reset of my lumia 920

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