Cannot download a new version of iTunes because the older version of Bonjour cannot be removed.
I lost iTunes due to a virus. Now I cannot download iTunes, because the older version of Bonjour cannot be removed.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?
Similar Messages
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I can't install iTunes because the older version cannot be removed.
Hello,
Im trying to Install iTunes and I got this problem :
http://yfrog.com/jx41498556p
Help me please
Message was edited by: Avivz450These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
I have an Ipod Classic, 80 gig. It's over 3 years old. I have a Samsung SensR410 laptop, also over 3 years old, running Vista Home Premium 32bit but '64bit Compatible'
I had iTunes 8.
One day my Ipod stopped working.
I formatted it.
I uninstalled iTiunes.
I re-installed iTunes.
But the latest version would not be loaded on my PC. I chose English as the language, but because I bought my laptop in Korea, some parts of the installation were in Korea. I uninstalled it, following the steps here: http://support.apple.com/kb/ht1923
I re-installed iTunes 8. It loaded, but when I plugged in my Ipod, it said that the Ipod needed to be updated/restored, 'click to contact updater' but then it could not contact the server. I tried: http://support.apple.com/kb/TS1814but it didn't help.
I tried downloading iTunes 9, it loaded, but the Ipod would not connect.
Help, please!Hi Edward,
You should still be able to manually manage the music on your iPhone within iTunes. Make sure that when your iPhone is plugged in, look in the Summary tab to see if “Manually manage music and videos” is enabled and you can even you turn off Automatically Sync when this iPhone is connected. Take a look at the first article below to give more information on that. As far as your other questions about calling someone, I have provided two options for you. If it is for feedback on iTunes, you can use the second link to give detailed feedback on what is going on. If you want to actually talk to someone, the last link has a list of numbers for you to call for any support or service that you may need.
Manage content manually on your iPhone, iPad, and iPod
http://support.apple.com/en-us/HT201593
Product Feedback
http://www.apple.com/feedback/
Contact Apple for support and service
http://support.apple.com/en-us/HT201232
Take it easy,
-Norm G. -
Im trying to uninstall itunes because the newest version wont download. But when i go to uninstall, it says "The system administrator has set policies to prevent this uninstallation" Whats can i do to uninstall
Windows right?
Likely your not the administor any more, the botnet is.
Check on this site really quick if your part of a botnet
http://botnetchecker.com/
All clear? Hopefully. Backup your files to a external drive, cd or dvd, USB keye etc off your computer.
Run the sfx file on this site and it will burn to a cd.
http://www.avira.com/en/support-download-avira-antivir-rescue-system
Next hit your BIO's key and set the cd to boot first, run the scanner and see what it pops up.
If your all clear then create another Admin, transfer your files over from the first Admin.
See if that works, eventually when your totally over to the new Admin, delete the old one.
If you can't create a new Admin, find out who locked your machine down, like your parents or it's a school computer?
Likely installed spyware or "nanyware" to watch you.
Hope that works. -
I cannot authorize my new computer in iTunes because I hit the 5 device limit. However, I cannot deauthorize the old one because it's gone. I also cannot use the deauthorize all computers button because I did last year when I was replacing computers. Is there any other way of deauthorizing computers that no longer exist?
harishassan16 wrote:
... Is there any other way of deauthorizing computers that no longer exist?
If you no longer have, or access to, the computer(s) you want to deauthorise,
Log in to iTunes, go to "view your account info" on the itunes store, deauthorise all five,
(Please Note: this can only be done Once every 12 months)
Then re-authorize your current Computer(s) one at a time..
Authorise / Deauthorise About
http://support.apple.com/kb/HT1420
harishassan16 wrote:
... I also cannot use the deauthorize all computers button because I did last year ...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I'm trying to upgrade my OS in my iPhone. In iTunes, I backed everything up, then hit upgrade. All I get is This version of iTunes is the current version. How do I override that and download OS 5.0?
You cannot override it.
What version of itunes do you have?
You need itunes 10.1 or higher to get ios 4.2.1 which is the latest available for the iphone 3G. -
How do i replace a newer version of itunes with an older version of itunes
how do I replace a newer version of iTunes with an older version?
go to help then check for updates should show up then click on that an it should work
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I need to download a eariler version of firefox because the latest version is not supported by my financial institutions or colleges im attending, every time i look for 3.6 im redircted to the 4.0 download
http://www.mozilla.com/en-US/firefox/all-older.html
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iTunes tells me my iPod needs to be updated (from 4.1 to 4.3.5) but when I click update it says "The version of iTunes is the current version". What's wrong?
You need to update to iTunes 10.x. However, to do that you need to ugrade your computer's OS to at least 10,5,8. That is a paid upgrade.
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I installed the new version thinking it would be the same, It was horrible! uninstalled it... Installed the older version and now it won't open and when I try it says it can't because the library can't open because it was used on a newer version. Come on! I just want my music! How do I open this and get my music back.
I put my Ipod in and it still says the same thing, what's going on? Please help me!I don't know whom to thank first-- b noir for telling me about the Lorraine fix or Lorraine for figuring out the fix. THE LORRAINE FIX WORKED FOR ME!!! (I feel a little like I am advertising "Hooked on Phonics" with that last line!)
Thank you doesn't say it strongly enough, but THANK YOU b noir and Lorraine for your help. I was to the boiling point last night and starting to get there tonight. Now I am resting easy and thankful that there is a community of computer users out there who care enough to troubleshoot problems together and work together to figure out a solution--and then to take the time to post and share information.
I would STRONGLY suggest that anyone who is having the iTunes issues where iTunes just plain won't open at all after downloading the newest version and has a pc with Norton Internet Security 2005 try the "Lorraine Method."
I am so happy I think I might sing. Or not--I will let my songs on iTunes do the singing for me now that I can again!!!!!!!
And to those still looking for answers--be patient--I now know how incredibly frustrating this can be and I hope that you all find your solutions very very soon!!
--Alexis -
Do I have to keep all the old versions of LabVIEW as I did not uninstall the older versions, but only downloaded the latest version of labview from the website and installed it. A new version and icon is installed on my PC now. What can I do?
You asked "Do I have to keep all the old versions...". Of course not. You can do whatever you want. Each version of LabVIEW installs in its own directory, which is what allows you to keep multiple versions installed in case you need to support programs written in earlier version that cannot be upgraded yet for whatever reason. Conflicts may arise if you install older versions later than new ones and you install the libraries for the hardware interfaces like VISA and such. Older versions of these libraries sometimes cause problems with newer versions of LabVIEW.
If you do not want multiple versions, common practice is to completely uninstall the current version before installing the new one. If you have more than two versions but only want the latest, simply uninstall the older ones from the main NI installer. Depending on how old the versions are that you are uninstalling something with the new one may break so you may need to repair that installation. You may just want to simply uninstall all NI software and then just do a clean install of the latest version. That will likely be your best course of action. -
Can't get the itunes version 8 to uninstall the older version
Does anybody know how to get around uninstalling the older version of itunes so that the version 8 will install?
When you ask a question you need to describe exactly what happened with any error messages, otherwise it is difficult for anyone to help you.
Here is a generic way of dealing with uninstall problems.
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.
To run the program – All Programs>>Windows Install Cleanup
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes. -
the recent version of firefox is not supported on MyMathLab. How can I return to an older version of firefox?
the recent version of firefox is not supported on MyMathLab. How can I return to an older version of firefox?
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Downloaded new version of itunes but the old version is still running
I don't know what the problem is. I downloaded the new version of itunes 7.7, it said the installation was successful, but the old version is still showing up. I tried restarting and downloading and reinstalling it again, but still no luck. Anybody have a clue?
i got it working!! see thread:
Mac iTune 7.7 problem
Posted: Jul 12, 2008 10:27 PM -
I can't install iTunes because an older version can't be removed.
I can't seem to get Itunes to install. It keeps giving me a message that it can not remove an older version of Itunes. I've deleted every Apple related file, per recommendation of this site. I went in an cleaned up the registry of every reference to Itunes I could find and I still get this message.
Has anyone ever run into this before? I wish the install would give you more detailed info.It keeps giving me a message that it can not remove an older version of Itunes.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)
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